Services and Support
Providing deployment planning, training programs, event assist services, customer success managers, technical account managers and 24/7 support.
An Onboarding Program Manager will be your personal guide to take you through recommended steps and best practices to ensure quick results and long-term success. Once your launch is complete, a Customer Success Manager will partner with you to provide ongoing guidance.
Advanced and fully guided
Your unique deployment plan is developed and tailored to your business objectives by a designated support team, including an Onboarding Program Manager, Technical Consultant, Learning & Enablement Consultant and Post-Deployment Technical Account Manager.
Access a BlueJeans expert trained to ensure your important video conferencing meetings happen without a hitch. We can help you address the critical phases of a meeting lifecycle: Planning, Rehearsal, Before, During and Post-Analysis.
Need help scheduling your first meeting? Request assistance.
A BlueJeans professional can help prepare, schedule and coordinate your event, help run the event, and provide useful information after the event is over to make sure you meet your goals. The package includes Pre-Event, Live-Event and Post-Event Support.
Need help with your next event? Request assistance.
|Basic||Basic Plus||Advanced||Advanced Premier|
|DEPLOYMENT: Onboarding plan and resources|
|Onboarding Resources||Deployment Specialist||Onboarding Program Manager||Onboarding Program Manager + Technical Consultant|
|Online Resources: Deployment Guides, Knowledge Articles||Yes||Yes||Yes||Yes|
|Network Assessment & Optimization||Yes|
|Accelerator Implementation: Bandwidth conservation technology for multiple endpoints attending event from same location||Quick Start||Quick Start||Fully Guided|
|Room System Interoperation||Quick Start||Quick Start||Fully Guided|
|Application Integrations||Quick Start||Quick Start||Fully Guided|
|TRAINING: Online resources and instructor-led training|
|Instructors and Training||Instructor-Led Training*||Instructor-Led Training|
|Online Resources: Video Tutorials + Quick Guides + Getting Started Portal||Yes||Yes||Yes||Yes|
|OPTIMIZATION: Methods to accelerate adoption and extend value of the platform|
|Customer Success Management||Customer Success Manager||Customer Success Manager||Customer Success Manager|
|Technical Account Management||Technical Account Manager|
|Proactive Data-Driven Consultation||Yes|
|SUPPORT: World-class technical support|
|Technical Support||Email + Phone||Email + Phone + Chat||Email + Phone + Chat|
|Support Hours||Business hours||Business hours||24/7/365||24/7/365|
|Response Time||24 hours||12 hours||1 hour||1 hour|
|Priority Queue||Dedicated service line + priority routing to an expert||Dedicated service line + priority routing to an expert|
|Meeting Assist: Pre-meeting planning, moderated rehearsals, and live meeting moderation by BlueJeans, and post-meeting reports & analysis||Available for purchase||Up to 4/month||Up to 4/month|
|Event Assist: Pre-event planning, moderated rehearsals, live event moderation by BlueJeans, and post-event reports & analysis||Available for purchase||Up to 2/month||Up to 2/month|
|VOICE OF THE CUSTOMER: Closed loop processes to enhance customer experience|
|Continuous Improvement: Enhanced services through customer insights||Yes||Yes||Yes||Yes|