Services and Support

Providing deployment planning, training programs, event assist services, customer success managers, technical account managers and 24/7 support.

enterprise-class offerings

Global customer care designed for your success

We are committed to having the right people with the right skills assisting you at the right time. Our team will get you started, help manage your implementation and provide ongoing guidance.

global Services

Packages to fast-track ROI

Onboarding services focus on ensuring you have the right resources and support in place to successfully roll-out BlueJeans in your environment.

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Quick start

An Onboarding Program Manager will be your personal guide to take you through recommended steps and best practices to ensure quick results and long-term success. Once your launch is complete, a Customer Success Manager will partner with you to provide ongoing guidance.

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Advanced and fully guided

Your unique deployment plan is developed and tailored to your business objectives by a designated support team, including an Onboarding Program Manager, Technical Consultant, Learning & Enablement Consultant and Post-Deployment Technical Account Manager.

Global Support

Packages that cover the unexpected

Take advantage of expert assistance from a BlueJeans certified support representative. Ensure your important video conferencing meetings and events happen without a hitch.

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Meeting assistance

Access a BlueJeans expert trained to ensure your important video conferencing meetings happen without a hitch. We can help you address the critical phases of a meeting lifecycle: Planning, Rehearsal, Before, During and Post-Analysis.

Need help scheduling your first meeting? Request assistance.

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Event assistance

A BlueJeans professional can help prepare, schedule and coordinate your event, help run the event, and provide useful information after the event is over to make sure you meet your goals. The package includes Pre-Event, Live-Event and Post-Event Support.

Need help with your next event? Request assistance.

Communicate Globally

Live Multi-Lingual Support

Whether you are a global enterprise or a regional office in a non-English speaking country, our ticketing and support team can help you in multiple languages, including Arabic, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish.

Need assistance now? Go to the BlueJeans Support Site.

*Meeting Assist and Event Assist are not available for the BlueJeans Gateway for Microsoft Teams

Choose Your Plan

Plans to get you up-and-running

Exceed your goals and see ROI skyrocket with plans that can be tailored to your unique needs.

 Basic
ME and MY TEAM only
Basic PlusAdvancedAdvanced Premier
DEPLOYMENT and TRAINING
Onboarding ResourcesSelf-ServiceOnboarding Program ManagerOnboarding Program ManagerOnboarding Program Manager + Technical Consultant
Deployment Guides, Online ResourcesYesYesYesYes
Application Integrations YesYesYes
Online Resources: Video Tutorials + Quick Guides + Coffee & BlueJeansYesYesYesYes
Customer Success Management YesYesYes
Support: World-Class Technical Support
Knowledge Base ArticlesYesYesYesYes
Technical SupportWebcase + ChatWebcase + Chat + PhoneWebcase + Chat + PhoneWebcase + Chat + Phone
Support Hours24/7/36524/7/36524/7/36524/7/365
Response Time1 hour1 hour1 hour1 hour
Update Time Case24 hours24 hours24 hours24 hours
Priority Queue  Dedicated service line + priority routing to an expertDedicated service line + priority routing to an expert
Meeting Assist: Pre-meeting planning, moderated rehearsals, and live meeting moderation by BlueJeans, and post-meeting reports & analysis Available for purchaseUp to 4 per monthUp to 4 per month
Event Assist: Pre-event planning, moderated rehearsals, live event moderation by BlueJeans, and post-event reports & analysis Available for purchaseUp to 2 per monthUp to 2 per month
Technical Account Management   Yes
VOICE OF THE CUSTOMER: Closed loop processes to enhance customer experience
Continuous Improvement: Enhanced services through customer insightsYesYesYesYes

 

Committed to helping you meet your business and technical needs

BlueJeans provides personalized solutions from our team of experts so you can realize your platform’s potential while maximizing your investment.

World Class Customer Success

World-Class Customer Success Team

At BlueJeans we equip our customers with best practices, tools and insight into emerging platform innovations to ensure you can do your best work. All customers will be supported by our global customer success team of product and implementation experts. We leverage learnings and best practices from thousands of successes across industries around the world to ensure you get the most from the BlueJeans platform.

Dedicated Technical Account Management

Dedicated Technical Account Management

Technical account management provides proactive guidance on technology strategy, helping you achieve operational excellence. As the cornerstone of the Advanced Premier plan, your designated Technical Account Manager serves as your trusted advisor, focusing on the operational and technical health of your BlueJeans integration. With deep technical expertise and product knowledge, we will guide you on architecture design and help you achieve major IT initiatives.

Contact a BlueJeans expert

Learn more about cost and eligibility.