Interoperability - The ability to make systems and organizations work together; or in the video sense, the ability for two video conferencing systems to connect with each other. Systems that operate on the same protocol are interoperable with each other.
IP Telephony - Internet Protocol telephony is a general term for the technologies that use the Internet Protocol’s packets switched connections to exchange voice, fax, and other forms of information, avoiding PSTN.
Jitter - Any deviation in, or displacement of, the signal pulses in a high-frequency digital signal. The deviation can be in terms of amplitude, phase timing, or the width of the signal pulse.
Load Balancing - Refers to efficiently distributing incoming network traffic across a group of backend servers, in a manner that maximizes speed and capacity utilization and ensures that no one server is overworked, which could degrade performance.
MCU (Multipoint Control Unit) - A device that enables organizing group video conferences between different video conferencing endpoints. To perform that, an MCU-server connects endpoint devices that can work with different protocols, most often via H.323.
Multiprotocol Label Switching (MPLS) - A protocol-agnostic routing technique designed to speed up and shape traffic flows across enterprise-wide area and service provider networks, created as a more efficient alternative to traditional IP routing,
Noise Cancellation - Also known as active noise control (ANC), active noise reduction (ANR), is a method for reducing unwanted sound by the addition of a second sound specifically designed to cancel the first.
Packet loss - Occurs when one or more packets of data traveling across a computer network fail to reach their destination. Packet loss is either caused by errors in data transmission, typically across wireless networks or network congestion.
Pan Tilt Zoom (PTZ) - A camera that is capable of remote directional and zoom control - follows movement in the room.
Proxy Server - A dedicated computer or a software system running on a computer that acts as an intermediary between an endpoint device, such as a computer, and another server from which a user or client is requesting a service.
PSTN - PSTN (public switched telephone network) is the world’s collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It’s also referred to as the Plain Old Telephone Service (POTS).
Real-time Presence - An application that recognizes when a certain device or IP address is present on a network. UC takes presence technology and integrates it into the suite of tools that are merged within the platform to foster a more transparent, collaborative environment.
Room Systems - A system that combines software and hardware to enable meetings to be conducted and attended from a conference room, meeting room, huddle room and so on.
RTC Real Time Communication - Any mode of telecommunications in which all users can exchange information instantly or with negligible latency. Live.
Screen Sharing/Desktop Sharing - allows remote access and remote collaboration on a person’s computer desktop through a graphical terminal emulator. Can be done through Remote Login or RTC.
- A signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video, and messaging applications. SIP is used for signaling and controlling multimedia communication sessions in applications of Internet telephony for voice and video calls
, in private IP telephone systems, in instant messaging over Internet Protocol (IP) networks as well as mobile phone calling over LTE.
Smart Assistant Virtual assistant, digital assistant - an application program that understands natural language voice commands and completes tasks for the user.
Soft Client Softphones - an application program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices.
Speech-to-text Transcription - The process of converting spoken words into text. This process is also often called speech recognition.
SSL Secure Sockets Layer - a standard security protocol for establishing encrypted links between a web server and a browser in an online communication.
Synchronous Communication - The relay of information in real-time between parties, with no lag.
Toll v. Toll Free - A toll conference call is a typical conference call by phone that allows the host to pay a rate for the service and distribute a regular phone number for attendees to access the call. A toll-free conference call is a method of phone conferencing that allows the host to provide a toll-free 1-800 number to participants, ensuring that they do not face any long-distance charges they may incur to dial in.
Unified Communication and Collaboration (UCC) - A versatile conferencing software that takes the various methods used in conference calls such as text, audio, video, and virtual white boards and makes them available through a single interface.
Unified Communications as a Service (UCaaS) - Is a cloud delivery model that offers a variety of communication and collaboration applications and services.
Video Conferencing - A live, visual connection between two or more people residing in separate locations for the purpose of communication.
Voice Gateways - The interface between a VoIP network and the public switched telephone network (PSTN), a private branch exchange (PBX), or analog devices such as fax machines.
VOIP - The transmission of voice and multimedia content over Internet Protocol (IP) networks.
WebRTC Web Real Time Communications - Is an open source project that seeks to embed real-time voice, text, and video communications capabilities in Web browsers.
Workstream Collaboration (WSC) - Brings messaging, notifications, files, bots, tools, and people together to create a private, persistent, and searchable digital workspace that teams can use.