Interoperability - The ability to make systems and organizations work together; or in the video sense, the ability for two video conferencing systems to connect with each other. Systems that operate on the same protocol are interoperable with each other.
IP Telephony - Internet Protocol telephony is a general term for the technologies that use the Internet Protocol’s packets switched connections to exchange voice, fax, and other forms of information, avoiding PSTN.
Jitter - Any deviation in, or displacement of, the signal pulses in a high-frequency digital signal. The deviation can be in terms of amplitude, phase timing or the width of the signal pulse.
Load Balancing - Refers to efficiently distributing incoming network traffic across a group of backend servers, in a manner that maximizes speed and capacity utilization and ensures that no one server is overworked, which could degrade performance.
MCU (Multipoint Control Unit) - A device that enables organizing group video conferences between different videoconferencing endpoints. To perform that, a MCU-server connects endpoint devices that can work with different protocols, most often via H.323.
Multiprotocol Label Switching (MPLS) - A protocol-agnostic routing technique designed to speed up and shape traffic flows across enterprise wide area and service provider networks, created as a more efficient alternative to traditional IP routing,
Noise Cancellation - Also known as active noise control (ANC), active noise reduction (ANR), is a method for reducing unwanted sound by the addition of a second sound specifically designed to cancel the first.
Packet loss - Occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss is either caused by errors in data transmission, typically across wireless networks or network congestion.
Pan Tilt Zoom (PTZ) - A camera that is capable of remote directional and zoom control - follows movement in the room.
Proxy Server - A dedicated computer or a software system running on a computer that acts as an intermediary between an endpoint device, such as a computer, and another server from which a user or client is requesting a service.
PSTN - PSTN (public switched telephone network) is the world’s collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It’s also referred to as the Plain Old Telephone Service (POTS).
Real-time Presence - An application that recognizes when a certain device or IP address is present on a network. UC takes presence technology and integrates it into the suite of tools that are merged within the platform to foster a more transparent, collaborative environment.
Room Systems - A system that combines software and hardware to enable meetings to be conducted and attended from a conference room, meeting room, huddle room and so on.
RTC Real Time Communication - Any mode of telecommunications in which all users can exchange information instantly or with negligible latency. Live.
Screen Sharing/Desktop Sharing - allows remote access and remote collaboration on a person’s computer desktop through a graphical terminal emulator. Can be done through Remote Login or RTC.
SIP - A signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. SIP is used for signaling and controlling multimedia communication sessions in applications of Internet telephony for voice and video calls, in private IP telephone systems, in instant messaging over Internet Protocol (IP) networks as well as mobile phone calling over LTE.
Smart Assistant Virtual assistant, digital assistant - an application program that understands natural language voice commands and completes tasks for the user.
Soft Client Softphones - an application program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices.
Speech-to-text Transcription - The process of converting spoken words into text. This process is also often called speech recognition.
SSL Secure Sockets Layer - a standard security protocol for establishing encrypted links between a web server and a browser in an online communication.
Synchronous Communication - The relay of information in real time between parties, with no lag.
Toll v. Toll Free - A toll conference call is a typical conference call by phone that allows the host to pay a rate for the service and distribute a regular phone number for attendees to access the call. A toll-free conference call is a method of phone conferencing that allows the host to provide a toll-free 1-800 number to participants, ensuring that they do not face any long-distance charges they may incur to dial in.
Unified Communication and Collaboration (UCC) - A versatile conferencing software that takes the various methods used in conference calls such as text, audio, video and virtual white boards and makes them available through a single interface.
Unified Communications as a Service (UCaaS) - Is a cloud delivery model that offers a variety of communication and collaboration applications and services.
Video Conferencing - A live, visual connection between two or more people residing in separate locations for the purpose of communication.
Voice Gateways - The interface between a VoIP network and the public switched telephone network (PSTN), a private branch exchange (PBX), or analog devices such as fax machines.
VOIP - The transmission of voice and multimedia content over Internet Protocol (IP) networks.
WebRTC Web Real Time Communications - Is an open source project that seeks to embed real-time voice, text and video communications capabilities in Web browsers.
Workstream Collaboration (WSC) - Brings messaging, notifications, files, bots, tools and people together to create a private, persistent and searchable digital workspace that teams can use.