Blue Jeans Network

Subscription Plan Terms and Conditions

(updated as of June 12, 2018)

These Subscription Plan-Specific Terms apply to orders for licenses of BlueJeans Services purchased from an authorized BlueJeans channel partner (“Partner”). For licenses/plans purchased directly from BlueJeans, the Terms on the Order Form between Customer and BlueJeans apply.

In addition to the Terms and Conditions governing each Customer End User’s access to and use of the BlueJeans Services, the terms and other provisions of these Blue Jeans Subscription Plan-Specific Terms shall apply with respect to the specific Services Plan licensed.  This document sets forth those terms and provisions (in addition to the Terms and Conditions) specific to the Services Plan licensed.  These provisions are subject to change in Blue Jeans sole discretion; your continued access and/or use of the Services following any changes or updates constitutes your agreement to the same.

Table of Contents

  1. General Terms & Conditions  

  2. BlueJeans Meetings: My Company Named Host Plan

  3. BlueJeans Meetings: My Company Corporate Access Plan

  4. BlueJeans Meetings: My Company Concurrent Connections (Ports) Plan

  5. BlueJeans Meetings: My Company Active Host Enterprise (Employee) Plan

  6. BlueJeans Meetings: My Company Active Host Group/Department Plan

  7. BlueJeans Events: Per Event Plan

  8. BlueJeans Events: Unlimited Non Concurrent License Plan

  9. BlueJeans Rooms

  10. Premium Calling

  11. China Premium Access

  12. Meeting Assist Plan

  13. Event Assist Plan

1. General Terms & Conditions:  Applicable to all BlueJeans Service Plans

The following terms apply to each Blue Jeans Service (including related features):

  • BlueJeans Services (the “Service(s)”) refers to those hosted video conferencing services which Customer has licensed through a Partner. BlueJeans provides the Services across multiple platforms through its website located at: http://www.bluejeans.com.
  • Applicable Terms and Conditions: http://bluejeans.com/site/terms-and-conditions
  • Applicable Acceptable Use Policy: http://bluejeans.com/site/acceptable-use-policy
  • Customer in these Terms refers to the entity identified on the Order Form which has purchased licenses for use of the BlueJeans Services from an authorized BlueJeans channel partner.
  • Order Form in these Terms refers to the document signed between Customer and the Partner which identifies the types and quantities of Service licenses purchased.
  • License Term in these Terms refers to the period of time identified on the Order Form for which Customer has a paid subscription to use the Services.
  • The BlueJeans Service combines video, audio, and web-conferencing in one platform; it is not generally intended to be used solely for audio-only purposes. If Customer’s use indicates that it is using the Service predominantly as an audio-only bridge, and if BlueJeans requests, Customer agrees to work with BlueJeans in good faith to help better utilize and leverage all aspects and features of the Services.
  • The Services may be used in connection with third party hardware, services, applications, code, or products (“Third Party Products”). Customer is solely responsible for obtaining such Third Party Products, and agrees that (a) BlueJeans makes no representations and disclaims all warranties, express or implied, regarding Third Party Products, (b) BlueJeans is not responsible and shall have no liability for Third Party Products or the unavailability of Third Party Products, (c) if Third Party Products are provided under a separate license or other agreement, such terms govern with respect to such Third Party Products, (d) Customer may be required to pay additional fees to the provider(s) of Third Party Products, and (e) Customer is solely responsible and liable for its use of Third Party Products.
  • If BlueJeans provides Customer with, and/or provides Customer with access to, any information relating to the Attendees of a Meeting or Event, Customer agrees it will (a) only use such information to contact the Attendees in connection with such Meeting or Event, (b) not share such information with any third parties, and (c) comply with all applicable laws in the processing and use of such information.
  • If Customer’s license includes access to the BlueJeans OnSocial Personal feature, the following terms only apply in the event that Customer uses the onSocial feature:
    • Customer will use the Services via or in connection with Facebook; BlueJeans does not control what Customer posts to Facebook.
    • Each OnSocial Meeting may be limited in duration and/or by number of end points based on Facebook restrictions.
    • If Customer requires testing before an OnSocial Meeting and/or assistance during an OnSocial Meeting, Meeting Assist Services may be purchased for additional fees, and must be scheduled at least 7 days in advance. Purchase of Meeting Assist Services does not guarantee any result.
    • Customer is responsible to understand and comply with Facebook's requirements and standards, and must review and agree to all of Facebook's policies, including Facebook’s Terms and Policies (which include Facebook’s Community Standards, Data Policy, and Statement of Rights and Responsibilities) prior to streaming or posting content via Facebook.
    • Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.

2. BlueJeans Meetings: My Company Named Host Plan

  • A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed on the Order Form to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.

  • Except as otherwise stated, the maximum number of endpoints in a meeting is 100.

  • Named Hosts may be assigned to individual employees of Customer only.

  • Named Hosts may not be shared or used by anyone other than the individual employee assigned.

  • Generic naming conventions for Named Hosts are prohibited.

  • Simultaneous meetings/video conferences by a Named Host are prohibited.

  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.

  • Customer may not utilize more than the number of Named Hosts licensed as set forth on the Order Form.

3. BlueJeans Meetings: My Company Corporate Access Plan

  • With this Plan, Customer is entitled to provision a Named Host to each Employee, such that each Employee may host BlueJeans Meetings during the applicable Term.
  • Service may only be provisioned to individual Employees of Customer.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts/licenses is prohibited.
  • Except as otherwise stated, the maximum number of endpoints in a Meeting is 100.
  • Customer shall certify to BlueJeans the actual number of Employees in Customer’s Enterprise (“Employee Count”) (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer must certify to BlueJeans the Employee Count on the Order Form. For each additional certification, an officer or other authorized employee of Customer must certify the Employee Count to BlueJeans via email. BlueJeans may verify Customer’s Employee Count via third party sources. If the number of Employees has increased by 10% or more at any time due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans and Partner, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • “Employee” means a unique person employed by or in Customer’s Enterprise, whether or not given access to the Services, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services.

  • “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition, or any entity which acquires Customer, during the License Term, provided that Customer has provided notice to BlueJeans and Partner as required above and such entity’s employees are thereafter included in Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth herein.

  • Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the definition of Enterprise for purposes of determining Employee Count.

  • To the extent Enterprise includes any person or entity other than Customer as provided for above, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.

4. BlueJeans Meetings: My Company Concurrent Connections (Ports) Plan

  • The Concurrent Connection (Ports) plan is based on the number of concurrent connections to the Service that occur during Customer’s meetings each Day. For the purposes of this Plan, a Day is the 24-hour period from midnight to 11:59pm Pacific Time.  At any one time (across all Customer’s meetings that are occurring at such time), Customer (and the participants to its meetings) may only utilize up to the number of committed connections to connect to the Service.
  • A concurrent connection is any endpoint that connects to the Service, and includes connections via web, applications, phone, room systems, and any other means utilized to connect to the Service.  Each Call Me call qualifies as a concurrent connection, as does each Toll, Toll Free and International call.  Please note that one participant in a meeting may utilize more than one concurrent connection – for example, paired endpoints (if a participant has both called in as well as joined the meeting via the web) are considered different concurrent connections.
  • Overage Fees apply per concurrent connection, per Day, based on the maximum concurrency of concurrent connection used by Customer and its meeting participants above the committed connections quantity at a rate set by Partner per concurrent connection per Day.  This overage fee will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.
  • Customer must begin and be an active participant in every meeting.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of concurrent connections licensed is prohibited.        
  • Except as otherwise stated, the maximum number of participants or participant endpoints in a meeting is 100.

5. BlueJeans Meetings: My Company Active Host Enterprise Plan

  • The Active Host Enterprise Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
  • Hosts and Active Hosts:  The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting.  A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each Employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
  • Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the Enterprise for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.

  • Subscription Period and Fees:  The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term.  Fees are calculated for each Subscription Period as follows:

  1. For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below)

  2. For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

  • Average Active Host Count:  In the final week of the then-current Subscription Period, BlueJeans will calculate the Average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.

  • Employee Count:  Customer’s Employee Count is the actual number of Employees in Customer’s Enterprise.  “Employee” means a unique person employed by or in Customer’s Enterprise, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services.  “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition if such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and any renewals. Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.  “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth above.

  • Employee Count Certification:  Customer shall certify its Employee Count: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term.   For the certification concurrent with the execution of this Order Form, Customer certifies to BlueJeans the Employee Count set forth on the Order Form.  For each additional certification, Customer must certify to BlueJeans the Employee Count to BlueJeans via email.  BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.

  • Increase in Employee Count:  If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.

  • Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.

  • Except as otherwise stated, the maximum number of endpoints in a meeting is 100.

  • Simultaneous meetings/video conferences by a Host are prohibited.

  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.

6. BlueJeans Meetings: Active Host Group/Department Plan

  • The Active Host Group Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees in a specifically defined department (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
  • Hosts and Active Hosts:  The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting.  A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
  • Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates, contractors, or employees of Customer in a department outside of the Group) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity and/or department shall be included in the Customer Group for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.

  • Subscription Period and Fees:  The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term.  Fees are calculated for each Subscription Period as follows:

    1. For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below);

    2. For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

  • Average Active Host Count:  In the final week of the then-current Subscription Period, BlueJeans will calculate the average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.  

  • Employee Count:  Customer’s Employee Count is the actual number of Employees in Customer’s Department.  “Employee” means a unique person employed by Customer Department, and a unique person otherwise paid by or acting on behalf of Customer Department who is given access to the Services, in each case where such person is a member of, or working in or for, the Department.  “Department” means a verifiable specifically identified and delineated department within the legal entity that is authorized to execute and administer this Order Form (e.g., Customer’s Finance or Sales department). “Department” will not include any new additions due to a new entity Customer acquires by virtue of merger or acquisition unless and until such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and renewals.  Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.

  • Employee Count Certification:  Customer shall certify its Employee Count to BlueJeans: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term.   For the certification concurrent with the execution of this Order Form, Customer certifies the Employee Count set forth on the Order Form.  For each additional certification, Customer must certify the Employee Count to BlueJeans via email.  BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.

  • Increase in Employee Count:  If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.

  • Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.

  • Except as otherwise stated herein, the maximum number of endpoints in a meeting is 100.

  • Simultaneous meetings/video conferences by a Host are prohibited.

  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.

 

7. BlueJeans Events: Per Event Plan 

  • With this plan, Customer may utilize the BlueJeans Event Service in order to conduct the number of Events set forth on the Order Form within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
  • The Events must be used during the applicable License Term; any unused Events at the end of the applicable License Term expire and do not carry over into future License Terms.
  • The maximum number of Attendees per Event is based on the Plan set forth on the Order Form.
  • An Attendee is defined as an end point which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
  • There is a limit of 100 combined Moderator and Presenter endpoints per Event.
  • The maximum duration for each Event is two hours.
  • Overage Fees: Customer will be charged overage fees at a rate set by Partner on a per Event basis to the extent it exceeds either the maximum number Attendees and/or maximum duration, as follows:
    • Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner
    • Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.

 8. BlueJeans Events: Event Unlimited Non Concurrent License Plan  

  • With this plan, each internal department for which Customer purchases a license may utilize the BlueJeans Event Service for an unlimited number of Events within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
  • The number of Events that may occur simultaneously is limited to the number of licenses set forth on the Order Form. For example, if Customer has purchased two licenses, Customer may only have up to two Events occurring at the same time.
  • The maximum number of Attendees per Event is based on the Plan set forth on the Order Form.  There is a limit of 100 combined Moderator and Presenter endpoints per Event.
  • An Attendee is defined as an endpoint which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
  • The maximum duration for each Event is eight hours.
  • Overage Fees: Customer will be charged overage fees on a per Event basis at a rate set by Partner to the extent an Event exceeds the maximum number Attendees and/or maximum duration, as follows:
    • Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner.
    • Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.

9. BlueJeans Network Room License / BlueJeans Network Room License with Dolby License

  • The BlueJeans Network Room license makes available to Customer certain BlueJeans features and functionality, which generally includes the BlueJeans Rooms software application, certain one-touch connection features, and the ability to connect to supported enterprise calendaring systems to assist with scheduling meetings within the particular conference or meeting room system.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Network Room License is prohibited.
  • To utilize the Network Room Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
  • The Network Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

10. Premium Calling

  • Premium Calling" feature allows Customer’s invited participants to dial into Customer’s Meetings and Events from the countries identified at bluejeans.com/premium-numbers. When participants click to see "all numbers" from the email invite or meeting web app, they will land at bluejeans.com/premium-numbers.
  • Access to this feature terminates upon termination of the BlueJeans Service, unless otherwise determined by BlueJeans and/or Customer
  • Rates are subject to change at BlueJeans’ sole discretion

11. Premium Access China

  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Premium Access China plan connections is prohibited.
  • BlueJeans and/or Partner may cancel Customer’s access to the Premium Access China connections upon notice to Customer at any time due to termination of BlueJeans’ access to such connections, a change in law, rule, statute, regulation or decree, or changes in market conditions or other circumstances which result in BlueJeans’s inability to offer the Premium Access China Plan in a commercially reasonable manner, in BlueJeans’s sole discretion.
  • Premium Access China connection overage fees may apply at a rate set by Partner if Customer’s usage of the connections exceeds the quantity stated in the Order Form.

12. Meeting Assist Plan

  •  A Meeting Assist must be at least one hour in length.
  • The Meeting Assist Service must be scheduled 2 days in advance of Meeting date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/meeting-assist-service.
  • The Meeting Assist Service does not guarantee any result of or for Customer’s meetings.

13. Event Assist Plan

  • An Event Assist must be at least two hours in length.
  • The Event Assist Service must be scheduled 7 days in advance of the Event date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/event-assist-service
  • The Event Assist Service does not guarantee any result of or for Customer’s Events.

­­