BlueJeans Network

Subscription Plan-Specific Terms (Channel)

Last Updated July 2019

These Subscription Plan-Specific Terms apply to orders for licenses of BlueJeans Services purchased from an authorized BlueJeans channel partner (“Partner”). For licenses/plans purchased directly from BlueJeans, the Terms on the Order Form between Customer and BlueJeans apply.

In addition to the Terms and Conditions governing each Customer End User’s access to and use of the BlueJeans Services, the terms and other provisions of these Blue Jeans Subscription Plan-Specific Terms shall apply with respect to the specific Services Plan licensed.  This document sets forth those terms and provisions (in addition to the Terms and Conditions) specific to the Services Plan licensed.  These provisions are subject to change in Blue Jeans sole discretion; your continued access and/or use of the Services following any changes or updates constitutes your agreement to the same.

Table of Contents

  1. General Terms & Conditions

  2. BlueJeans Meetings: My Company Named Host Plan

  3. BlueJeans Meetings: My Company Corporate Access Plan

  4. BlueJeans Meetings: My Company Concurrent Connections Plan

  5. BlueJeans Meetings: My Company Active Host Enterprise (Employee) Plan 

  6. BlueJeans Meetings: My Company Active Host Group/Department Plan

  7. BlueJeans Gateway Service for Microsoft Teams- Named Host Plan

  8. BlueJeans Gateway Service for Microsoft Teams-Concurrent Connections Plan

  9. BlueJeans Gateway Service for Microsoft Teams – Enterprise License Plan

  10. BlueJeans Gateway Service for Microsoft Teams – Special Offering

  11. BlueJeans Events: Per Event Plan

  12. BlueJeans Events: Unlimited Non Concurrent License Plan 

  13. BlueJeans Rooms as a Service with Dolby Voice

  14. BlueJeans Network Rooms License / BlueJeans Network Room License with Dolby License

  15. Premium Calling Feature (including Call Me)

  16. Premium Calling with Global Audio Annual Subscription Plan

  17. Premium Access China 

  18. Meeting Assist Plan

  19. Event Assist Plan

1. General Terms & Conditions:  Applicable to all BlueJeans Service Plans

    The following terms apply to each Blue Jeans Service (including related features):

  • BlueJeans Services (the “Service(s)”) refers to those hosted video conferencing services which Customer has licensed through a Partner. BlueJeans provides the Services across multiple platforms through its website located at: http://www.bluejeans.com.
  • Applicable Terms and Conditions: http://bluejeans.com/site/terms-and-conditions
  • Applicable Acceptable Use Policy: http://bluejeans.com/site/acceptable-use-policy
  • Customer in these Terms refers to the entity identified on the Order Form which has purchased licenses for use of the BlueJeans Services from an authorized BlueJeans channel partner.
  • Order Form in these Terms refers to the document signed between Customer and the Partner which identifies the types and quantities of Service licenses purchased.
  • License Term in these Terms refers to the period of time identified on the Order Form for which Customer has a paid subscription to use the Services.
  • The BlueJeans Service combines video, audio, and web-conferencing in one platform; it is not generally intended to be used solely for audio-only purposes. If Customer’s use indicates that it is using the Service predominantly as an audio-only bridge, and if BlueJeans requests, Customer agrees to work with BlueJeans in good faith to help better utilize and leverage all aspects and features of the Services.
  • -The Services may be used in connection with third party hardware, services, applications, code, or products (“Third Party Products”). Customer is solely responsible for obtaining such Third Party Products, and agrees that (a) BlueJeans makes no representations and disclaims all warranties, express or implied, regarding Third Party Products, (b) BlueJeans is not responsible and shall have no liability for Third Party Products or the unavailability of Third Party Products, (c) if Third Party Products are provided under a separate license or other agreement, such terms govern with respect to such Third Party Products, (d) Customer may be required to pay additional fees to the provider(s) of Third Party Products, and (e) Customer is solely responsible and liable for its use of Third Party Products.
  • If BlueJeans provides Customer with, and/or provides Customer with access to, any information relating to the Attendees of a Meeting or Event, Customer agrees it will (a) only use such information to contact the Attendees in connection with such Meeting or Event, (b) not share such information with any third parties, and (c) comply with all applicable laws in the processing and use of such information.
  • If Customer’s license includes access to the BlueJeans Streaming feature, the following terms only apply in the event that Customer uses the BlueJeans Streaming feature:
    • Customer will use the Services via or in connection with Facebook; BlueJeans does not control what Customer posts to Facebook.
    • Each BlueJeans Streaming Meeting may be limited in duration and/or by number of end points based on Facebook restrictions.
    • If Customer requires testing before an BlueJeans Streaming Meeting and/or assistance during an BlueJeans Streaming Meeting, Meeting Assist Services may be purchased for additional fees, and must be scheduled at least 7 days in advance. Purchase of Meeting Assist Services does not guarantee any result.
    • Customer is responsible to understand and comply with Facebook's requirements and standards, and must review and agree to all of Facebook's policies, including Facebook’s Terms and Policies (which include Facebook’s Community Standards, Data Policy, and Statement of Rights and Responsibilities) prior to streaming or posting content via Facebook.
    • Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.

2. BlueJeans Meetings: My Company Named Host Plan

  • A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed on the Order Form to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.
  • Except as otherwise stated, the maximum number of endpoints in a meeting is 100.
  • Named Hosts may be assigned to individual employees of Customer only.
  • Named Hosts may not be shared or used by anyone other than the individual employee assigned.
  • Generic naming conventions for Named Hosts are prohibited.
  • Simultaneous meetings/video conferences by a Named Host are prohibited.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
  • Customer may not utilize more than the number of Named Hosts licensed as set forth on the Order Form.

3. BlueJeans Meetings: My Company Corporate Access Plan

  • With this Plan, Customer is entitled to provision a Named Host to each Employee, such that each Employee may host BlueJeans Meetings during the applicable Term.
  • Service may only be provisioned to individual Employees of Customer.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts/licenses is prohibited.
  • Except as otherwise stated, the maximum number of endpoints in a Meeting is 100.
  • Customer shall certify to BlueJeans the actual number of Employees in Customer’s Enterprise (“Employee Count”) (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer must certify to BlueJeans the Employee Count on the Order Form. For each additional certification, an officer or other authorized employee of Customer must certify the Employee Count to BlueJeans via email. BlueJeans may verify Customer’s Employee Count via third party sources. If the number of Employees has increased by 10% or more at any time due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans and Partner, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • “Employee” means a unique person employed by or in Customer’s Enterprise, whether or not given access to the Services, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services.
  • “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition, or any entity which acquires Customer, during the License Term, provided that Customer has provided notice to BlueJeans and Partner as required above and such entity’s employees are thereafter included in Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth herein.
  • Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the definition of Enterprise for purposes of determining Employee Count.
  • To the extent Enterprise includes any person or entity other than Customer as provided for above, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.

4. BlueJeans Meetings: My Company Concurrent Connections Plan

  • The Concurrent Connection (Ports) plan is based on the number of concurrent connections to the Service that occur during Customer’s meetings each Day. For the purposes of this Plan, a Day is the 24-hour period from midnight to 11:59pm Pacific Time.  At any one time (across all Customer’s meetings that are occurring at such time), Customer (and the participants to its meetings) may only utilize up to the number of committed connections to connect to the Service.
  • A concurrent connection is any endpoint that connects to the Service, and includes connections via web, applications, phone, room systems, and any other means utilized to connect to the Service.  Each Call Me call qualifies as a concurrent connection, as does each Toll, Toll Free and International call.  Please note that one participant in a meeting may utilize more than one concurrent connection – for example, paired endpoints (if a participant has both called in as well as joined the meeting via the web) are considered different concurrent connections.
  • Overage Fees apply per concurrent connection, per Day, based on the maximum concurrency of concurrent connection used by Customer and its meeting participants above the committed connections quantity at a rate set by Partner per concurrent connection per Day.  This overage fee will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.
  • Customer must begin and be an active participant in every meeting.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of concurrent connections licensed is prohibited.        
  • Except as otherwise stated, the maximum number of participants or participant endpoints in a meeting is 100.

5. BlueJeans Meetings: My Company Active Host Enterprise Plan

  • The Active Host Enterprise Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
  • Hosts and Active Hosts:  The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting.  A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each Employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
  • Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the Enterprise for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
  • Subscription Period and Fees:  The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term.  Fees are calculated for each Subscription Period as follows:
  1. For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below)

  2. For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

  • Average Active Host Count:  In the final week of the then-current Subscription Period, BlueJeans will calculate the Average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.
  • Employee Count:  Customer’s Employee Count is the actual number of Employees in Customer’s Enterprise.  “Employee” means a unique person employed by or in Customer’s Enterprise, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services.  “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition if such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and any renewals. Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.  “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth above.
  • Employee Count Certification:  Customer shall certify its Employee Count: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term.   For the certification concurrent with the execution of this Order Form, Customer certifies to BlueJeans the Employee Count set forth on the Order Form.  For each additional certification, Customer must certify to BlueJeans the Employee Count to BlueJeans via email.  BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.
  • Increase in Employee Count:  If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.
  • Except as otherwise stated, the maximum number of endpoints in a meeting is 100.
  • Simultaneous meetings/video conferences by a Host are prohibited.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.

6. BlueJeans Meetings: Active Host Group/Department Plan:

  • The Active Host Group Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees in a specifically defined department (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
  • Hosts and Active Hosts:  The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting.  A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
  • Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates, contractors, or employees of Customer in a department outside of the Group) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity and/or department shall be included in the Customer Group for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
  • Subscription Period and Fees:  The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term.  Fees are calculated for each Subscription Period as follows:
  1. For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below);

  2. For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

  • Average Active Host Count:  In the final week of the then-current Subscription Period, BlueJeans will calculate the average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.  
  • Employee Count:  Customer’s Employee Count is the actual number of Employees in Customer’s Department.  “Employee” means a unique person employed by Customer Department, and a unique person otherwise paid by or acting on behalf of Customer Department who is given access to the Services, in each case where such person is a member of, or working in or for, the Department.  “Department” means a verifiable specifically identified and delineated department within the legal entity that is authorized to execute and administer this Order Form (e.g., Customer’s Finance or Sales department). “Department” will not include any new additions due to a new entity Customer acquires by virtue of merger or acquisition unless and until such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and renewals.  Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • Employee Count Certification:  Customer shall certify its Employee Count to BlueJeans: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term.   For the certification concurrent with the execution of this Order Form, Customer certifies the Employee Count set forth on the Order Form.  For each additional certification, Customer must certify the Employee Count to BlueJeans via email.  BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.
  • Increase in Employee Count:  If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts. 
  • Except as otherwise stated herein, the maximum number of endpoints in a meeting is 100.
  • Simultaneous meetings/video conferences by a Host are prohibited.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.

7. BlueJeans Gateway Service for Microsoft Teams – Named Host Plan

  • The BlueJeans Gateway Service enables Microsoft Teams meetings initiated by an authorized Microsoft Teams user (“Teams User”) with a BlueJeans Gateway Service license to include qualifying third-party room systems as connected participants to a Teams meeting.
  • A Gateway Named Host is a Teams User who is provisioned an account to use the BlueJeans Gateway Service when hosting Teams meetings.
  • With a Gateway Named Host subscription to the BlueJeans Gateway Service, Customer may provision or assign Gateway Named Host licenses to its employees up to the number of Gateway Named Hosts licensed on the Order Form. Customer may not utilize more than the number of Gateway Named Hosts licensed as set forth on the Order Form.
  • Gateway Named Hosts may be assigned to individual employees of Customer only.
  • Gateway Named Hosts may not be shared or used by anyone other than the individual employee provisioned.
  • Generic naming conventions for Gateway Named Hosts are prohibited.
  • Simultaneous meetings/video conferences by a Gateway Named Host are prohibited.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Gateway Named Hosts is prohibited.
  • With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

8. BlueJeans Gateway Service for Microsoft Teams-Concurrent Connections Plan

  • The BlueJeans Gateway Service enables Customer’s qualifying third-party room systems to connect as participants to Customer’s authorized Microsoft Teams meetings.
  • A “Concurrent Connection” is an H.323 or SIP room system that uses the Gateway Service to connect to a Teams meeting across all Customer’s meetings that are occurring at such time.
  • With a Gateway Concurrent Connections subscription to the BlueJeans Gateway Service, Customer may simultaneously utilize up to the number of committed Concurrent Connections to connect to Customer’s authorized Teams meetings.
  • Overage Fees apply per Concurrent Connection, per Day, based on the maximum concurrency of connections used by Customer and its meeting participants above the committed Concurrent Connection quantity at a rate set by Partner per concurrent connection per Day.  This overage fee will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Concurrent Connections licensed is prohibited.
  • With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

9. BlueJeans Gateway Service for Microsoft Teams – Enterprise License Plan

  • The BlueJeans Gateway Service enables Microsoft Teams meetings initiated by an authorized Microsoft Teams user (“Teams User”) with a BlueJeans Gateway Service license to include qualifying third-party room systems as connected participants to a Teams Meeting.
  • A Gateway Named Host is a Teams User who is provisioned an account to use the BlueJeans Gateway Service when hosting Teams meetings.
  • With this Enterprise License Plan subscription to the BlueJeans Gateway Service, Customer may provision a Gateway Named Host to each Teams User in its Enterprise.
  • Gateway Named Hosts may be assigned to individual employees of Customer only.
  • Gateway Named Hosts may not be shared or used by anyone other than the individual employee provisioned.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Gateway Named Hosts is prohibited.
  • Simultaneous meetings/video conferences by a Gateway Named Host are prohibited.
  • Customer shall certify to BlueJeans and Partner the actual number of Microsoft Teams accounts which Customer is entitled to provision pursuant to its license agreement with Microsoft (“Enterprise Count”) (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. The Enterprise Count includes all Teams licenses Customer may provision, regardless of Customer’s actual number of provisioned Teams Users. 
  • For the certification concurrent with the execution of this Order Form, Customer must certify to BlueJeans and Partner the Enterprise Count on the Order Form. For each additional certification, an officer or other authorized employee of Customer must certify the Enterprise Count to BlueJeans and Partner via email. BlueJeans and Partner may verify Customer’s Enterprise Count via third party sources.
  • If Customer increases its Enterprise Count by 10% or more at any time due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans and Partner, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
  • If Customer licenses Microsoft Teams on a company-wide basis, Customer’s Enterprise Count is the actual number of Customer’s Employees. “Employee” means a unique person employed by or in Customer’s Enterprise, and a unique person otherwise paid by or acting on behalf of Customer who is given access to the Services.
  • “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition, or any entity which acquires Customer, during the License Term, provided that Customer has provided notice to BlueJeans and Partner as required above and such entity’s employees are thereafter included in Enterprise Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth herein.
  • Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the definition of Enterprise for purposes of determining the Enterprise Count.
  • To the extent Enterprise includes any person or entity other than Customer as provided for above, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
  • With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

10. BlueJeans Gateway Service for Microsoft Teams – Special Offering

BlueJeans Gateway for Microsoft Teams Special Offer – 2 Concurrent Connections

The BlueJeans Cloud Interop for Microsoft Teams Promotional Offer (“Promotional Offer”) provides select entities with access to up to 2 concurrent connections to the BlueJeans Gateway for Microsoft Teams service for a period of 12 months subject to the terms herein. To be eligible, the entity must (1) not be a current BlueJeans customer, either directly or through a BlueJeans reseller or distributor, (2) have fully and accurately completed the applicable form requesting access to the Promotional Offer, and (3) agree to all BlueJeans standard Terms and Conditions for use of the BlueJeans Gateway for Microsoft Teams.   

Entities taking part in this Promotional Offer are required to sign this Order Form.  Promotional Offer valid only for use of 2 concurrent connections to the BlueJeans Gateway for Microsoft Teams service for a period of 12 months beginning the date the BlueJeans Order Form is signed.  Promotional Offer may not be renewed or extended.  Promotional Offer does not apply retroactively to any previous BlueJeans Services or Orders, is not redeemable for cash or credits, and may not be substituted for or applied to any other goods, services or discounts.

The Promotional Offer does not provide access to all features of the BlueJeans Gateway for Microsoft Teams service, including for example, the one-touch or BlueJeans Relay feature; some features require Customer to pay certain fees should it wish to use them. 

The Promotional Offer only provides for 2 concurrent connections; to the extent more concurrent connections are used, BlueJeans will contact you to ensure you no longer exceed such concurrent connection restriction and/or apply a fee for any continued use in excess of the 2 concurrent connections.

Promotional Offer is not assignable or transferrable, and may not be combined with any other promotion, offer or discount. Limit one per company, including its divisions, subsidiaries and affiliates. 

Use of BlueJeans Services is subject to all standard BlueJeans terms and conditions, including all terms on and in this BlueJeans Order Form.  BlueJeans reserves the right in its sole discretion to discontinue, suspend and/or modify the Promotional Offer at any time.  Promotional Offer void where prohibited.

BlueJeans Gateway for Microsoft Teams Special Offer – 5 Concurrent Connections

The BlueJeans Cloud Interop for Microsoft Teams Promotional Offer (“Promotional Offer”) provides select entities with access to up to 5 concurrent connections to the BlueJeans Gateway for Microsoft Teams service for a period of 12 months subject to the terms herein. To be eligible, the entity must (1) not be a current BlueJeans customer, either directly or through a BlueJeans reseller or distributor, (2) have fully and accurately completed the applicable form requesting access to the Promotional Offer, (3) agree to all BlueJeans standard Terms and Conditions for use of the BlueJeans Gateway for Microsoft Teams, and (4) have at least 1,000 employees.  

Entities taking part in this Promotional Offer are required to sign this Order Form.  Promotional Offer valid only for use of 5 concurrent connections to the BlueJeans Gateway for Microsoft Teams service for a period of 12 months beginning the date the BlueJeans Order Form is signed.  Promotional Offer may not be renewed or extended.  Promotional Offer does not apply retroactively to any previous BlueJeans Services or Orders, is not redeemable for cash or credits, and may not be substituted for or applied to any other goods, services or discounts.

The Promotional Offer does not provide access to all features of the BlueJeans Gateway for Microsoft Teams service, including for example, the one-touch or BlueJeans Relay feature; some features require Customer to pay certain fees should it wish to use them. 

The Promotional Offer only provides for 5 concurrent connections; to the extent more concurrent connections are used, BlueJeans will contact you to ensure you no longer exceed such concurrent connection restriction and/or apply a fee for any continued use in excess of the 5 concurrent connections.

Promotional Offer is not assignable or transferrable, and may not be combined with any other promotion, offer or discount. Limit one per company, including its divisions, subsidiaries and affiliates. 

Use of BlueJeans Services is subject to all standard BlueJeans terms and conditions, including all terms on and in this BlueJeans Order Form.  BlueJeans reserves the right in its sole discretion to discontinue, suspend and/or modify the Promotional Offer at any time.  Promotional Offer void where prohibited.

11. BlueJeans Events: Per Event Plan 

  • With this plan, Customer may utilize the BlueJeans Event Service in order to conduct the number of Events set forth on the Order Form within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
  • The Events must be used during the applicable License Term; any unused Events at the end of the applicable License Term expire and do not carry over into future License Terms.
  • The maximum number of Attendees per Event is based on the Plan set forth on the Order Form.
  • An Attendee is defined as an end point which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
  • There is a limit of 100 combined Moderator and Presenter endpoints per Event.
  • The maximum duration for each Event is two hours.
  • Overage Fees: Customer will be charged overage fees at a rate set by Partner on a per Event basis to the extent it exceeds either the maximum number Attendees and/or maximum duration, as follows:
    • Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner
    • Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.

12. BlueJeans Events: Event Unlimited Non Concurrent License Plan 

  • With this plan, each internal department for which Customer purchases a license may utilize the BlueJeans Event Service for an unlimited number of Events within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
  • The number of Events that may occur simultaneously is limited to the number of licenses set forth on the Order Form. For example, if Customer has purchased two licenses, Customer may only have up to two Events occurring at the same time.
  • The maximum number of Attendees per Event is based on the Plan set forth on the Order Form.  There is a limit of 100 combined Moderator and Presenter endpoints per Event.
  • An Attendee is defined as an endpoint which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
  • The maximum duration for each Event is eight hours.
  • Overage Fees: Customer will be charged overage fees on a per Event basis at a rate set by Partner to the extent an Event exceeds the maximum number Attendees and/or maximum duration, as follows:
    • Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner.
    • Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner

13. BlueJeans Rooms as a Service with Dolby Voice

  • BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
  • “Supplied Products” means any hardware, peripherals and other equipment specifically provided under the RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
  • Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
  • BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the document Customer receives for shipping purposes.
  • Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products.  Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or BlueJeans, the authorized partner through which Customer has ordered the RaaS Service (“Partner”) or the Customer ceases to operate in the ordinary course of business.  Dolby is a third party beneficiary to the Agreement Customer has for RaaS with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
  • Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
  • The Supplied Products provided to Customer may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
  • BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
  • The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
  • BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation. 
  • Loss/Damage to Supplied Product. Customer will not bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document provided for shipping purposes.  Upon delivery of the Supplied Product to the Customer address as so specified, and until the  Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans or a Partner), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
  • Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
  • Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then Partner will bill Customer for the replacement product. 
  • Product Replacement Request (Non-warranty).  If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and Partner will bill Customer a replacement fee.    
  • Subject to Customer’s compliance with these terms and Customer’s RaaS-related Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
  • No Other Warranties.  EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
  • At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans or the Partner. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans or the Partner) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear.  For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, Partner will bill customer a fee.
  • If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
  • To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
  • The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

UK, France or Germany Orders

Notwithstanding the above, a Customer located in the UK, France or Germany (“Territory”) may, in its order form, contract with BlueJeans (or an authorized distributor or reseller of BlueJeans) in order to ship Supplied Products into the Territory.  In such specific circumstances, in addition to the terms set forth above (including the referenced links), the following also apply:

  • Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
  • BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes.  BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.

In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.

14. BlueJeans Network Room License / BlueJeans Network Room License with Dolby License

  • The BlueJeans Network Room license makes available to Customer certain BlueJeans features and functionality, which generally includes the BlueJeans Rooms software application, certain one-touch connection features, and the ability to connect to supported enterprise calendaring systems to assist with scheduling meetings within the particular conference or meeting room system.
  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Network Room License is prohibited.
  • To utilize the Network Room Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
  • The Network Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

15. Premium Calling Feature (including Call Me)  

  • Enablement of the Premium Calling feature allows Customer’s meeting participants to (a) dial into Customer’s Meetings and/or Events from an expanded set of phone numbers and (b) use the BlueJeans Call Me functionality during Meetings and/or Events.
  • The list of Premium Calling phone numbers and Call Me-eligible country codes is available at bluejeans.com/premium-numbers.
  • While there is no upfront subscription fee or minimum monthly charge for use of the Premium Calling feature, Customer agrees to pay the per minute costs incurred when participants use the number(s) in the identified countries. The rates for use of the number(s) are located here: https://drive.bluejeans.com/file/premium-numbers-data-sheet or as otherwise made available by BlueJeans. Service countries and rates are subject to change in BlueJeans’ sole discretion and any such changes are effective upon release of such changes by BlueJeans.
  • Customer acknowledges it is responsible for managing its participants’ use of the Premium Calling feature. An administrative user of Customer may contact BlueJeans Support to disable individual numbers and/or country codes. Customer is solely responsible for, as applicable, collecting any required consent to contact phone numbers provided by participants for use of the Call Me feature.
  • The BlueJeans rates do not include carrier fees. Participants who use Premium Calling may incur applicable roaming, international or other fees from their telephone service provider and/or wireless carrier.
  • In addition to the above charges, BlueJeans reserves the right to charge Customer fees to the extent Customer (or its meeting participants) use the Call Me Feature to dial international, (900), or other premium rate phone numbers.
  • For the avoidance of doubt, each use of the Call Me feature counts as an endpoint connection such that Customer may be liable for overages if Customer’s use exceeds its plan limitations or restrictions. If applicable, the participants’ Use of the Call Me Feature applies towards any PSTN limitations or restrictions in Customer’s Order Form and/or Agreement.
  • All Terms & Conditions set forth on Customer’s active Order Form shall remain the same unless otherwise expressly specified to the contrary in this Order Form. Access to the Premium Calling feature terminates upon termination of the Services, unless otherwise determined by BlueJeans and/or Customer.

16. Premium Calling with Global Premium Audio Annual Subscription Plan

  • If Customer has previously signed an Order Form for Premium Calling, this Order Form supersedes and replaces the current Term for that prior Premium Calling Order Form.
  • Enablement of the Premium Calling feature allows Customer’s meeting participants to (a) dial into Customer’s Meetings and/or Events from an expanded set of phone numbers and (b) use the BlueJeans Call Me functionality during Meetings and/or Events.
  • The list of Premium Calling phone numbers and Call Me-eligible country codes is available at bluejeans.com/premium-numbers. Service countries are subject to change in BlueJeans’ sole discretion and any such changes are effective upon release of such changes by BlueJeans.
  • With a subscription to this feature of the BlueJeans Service, Partner will apply certain discounts and reductions to the invoiced fees Customer accrues for its use of Premium Calling.
  • The annual fee for the Premium Global Numbers Audio Subscription (“PGNAS”) in this order form will be spread equally across each billing cycle during the Initial Term and again during each Renewal Term (such monthly billing cycle amount is referred to herein as the “Monthly Fee”).
  • Partner will apply the following to the gross value of Partner’s invoices for fees incurred due to Customer’s use of the Premium Calling Service during the Term: (a) a percentage discount (“Premium Discount”) communicated to Customer by Partner, and (b) a fee deduction (“Deduction”) in an amount up to the value of the Monthly Fee.
  • For purposes of clarification, unless otherwise stated by Partner, the Deduction is not assignable, transferable, or otherwise redeemable. Regardless of the value of the Deduction applied, no Monthly Fee value shall roll over, in whole or in part, to prior or subsequent monthly billing cycle invoices and/or Terms.
  • Customer acknowledges it is responsible for managing its participants’ use of the Premium Calling feature. An administrative user of Customer may contact BlueJeans Support to disable individual numbers and/or country codes. Customer is solely responsible for, as applicable, collecting any required consent to contact phone numbers provided by participants for use of the Call Me feature.
  • Participants who use Premium Calling may incur applicable roaming, international or other fees from their telephone service provider and/or wireless carrier.
  • Customer may be responsible for additional fees to the extent Customer (or its meeting participants) use the Call Me Feature to dial international, (900), or other premium rate phone numbers.
  • For the avoidance of doubt, each use of the Call Me feature counts as an endpoint connection such that Customer may be liable for overages if Customer’s use exceeds its plan limitations or restrictions. If applicable, the participants’ Use of the Call Me Feature applies towards any PSTN limitations or restrictions in Customer’s Order Form and/or Agreement.
  • All Terms & Conditions set forth on Customer’s active Order Form shall remain the same unless otherwise expressly specified to the contrary in this Order Form. Access to the Premium Calling feature terminates upon termination of the Services, unless otherwise determined by BlueJeans.

17. Premium Access China

  • Any sale, resale, license, sublicense, rent, timeshare or transfer of Premium Access China plan connections is prohibited.
  • BlueJeans and/or Partner may cancel Customer’s access to the Premium Access China connections upon notice to Customer at any time due to termination of BlueJeans’ access to such connections, a change in law, rule, statute, regulation or decree, or changes in market conditions or other circumstances which result in BlueJeans’s inability to offer the Premium Access China Plan in a commercially reasonable manner, in BlueJeans’s sole discretion.
  • Premium Access China connection overage fees may apply at a rate set by Partner if Customer’s usage of the connections exceeds the quantity stated in the Order Form.

18. Meeting Assist Plan

  • A Meeting Assist must be at least one hour in length.
  • The Meeting Assist Service must be scheduled 2 days in advance of Meeting date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/meeting-assist-service.
  • The Meeting Assist Service does not guarantee any result of or for Customer’s meetings.

19. Event Assist Plan

  • An Event Assist must be at least two hours in length.
  • The Event Assist Service must be scheduled 7 days in advance of the Event date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/event-assist-service
  • The Event Assist Service does not guarantee any result of or for Customer’s Events.