Customers

ServiceRocket Accelerates Global Employee Productivity with BlueJeans Video Calls

Industry: Internet
HQ Location: Palo Alto, CA
 

Founded in 2001, ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business, accelerate alignment, reduce friction and connect with their teams, partners and customers. BlueJeans provides a single meetings platform critical to responding to different people who, at any point in time, need to collaborate. 

Challenges

Needed to support distributed team collaboration and find a modern, easy to use video, audio, and web meetings platform.

Solution

Implemented BlueJeans to improve collaboration among distributed employees and customers as well as integrate existing video rooms.

Results

  • Increased productivity by integrating with applications like Google Suite, Workplace by Facebook, and Okta.

  • Streamlined customer feedback loop by having engineers meet face-to-face virtually with customers.

  • Ensured employees stay up-to-speed by utilizing recording and annotating features to easily reference missed meetings.

 

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