Customers

BCNet

BlueJeans Reduces Travel Time & Improves Face-to-Face Collaboration

 

Over the past 24 years, BCNET has evolved to meet the diverse needs of its higher education and research members in British Columbia. From its roots as a high-speed, high-capacity research network organization to its recent expansion as a shared IT services organization, BCNET has grown its mandate to help its members deliver cost-effective solutions and enable strategic success.

This evolution is a result of BCNET’s highly collaborative, member-driven culture that provides a safe-haven for institutions to explore common technology challenges and discover potential solutions. The revised mandate offers opportunities for BCNET members to share technology services and reduce costs at a time when campus IT budgets increasingly face strain.

Realizing the Need for Flexible Desktop Video Conferencing

Exploring opportunities to share services is heavily discussed amongst BCNET’s multi-institutional, member-focused committees and working groups. One such group, known as the Collaboration Technology Working Group, was tasked with overseeing the evaluation of desktop tools to improve collaboration for British Columbia’s leading research universities and institutes. Their goal was to utilize existing investments in video conferencing endpoints, which were already deployed on campuses, while making it easier, and more flexible, for users to attend meetings anywhere, at anytime.

17 Video Conferencing & Online Meeting Vendors Evaluated

In its quest for more effective collaboration tools, BCNET’s project team systematically evaluated 17 desktop video conferencing solutions by running vendors through a 3 phase testing process that included evaluating criteria ranging from video and audio conferencing quality to ease of use, reliability, and price.

BlueJeans Chosen to Bridge Desktop & Room System Video Collaboration

After three months of initial testing and evaluation, BCNET chose BlueJeans to improve meetings and ongoing communication with its Board, committees, working groups, and project teams. They found BlueJeans easy to administer, especially its capacity to easily connect Skype users to a meeting.

In early 2012, BCNet signed a one-year contract to not only service their own communication requirements, but also help campuses explore the feasibility of adopting BlueJeans as a campus-wide, multi-institutional shared service.

Since its initial roll-out, BlueJeans usage has been steadily climbing. Meeting participation has been rising, user satisfaction soared with 95% of users reporting they’d use the service again, and 87% of respondents saying they’d recommend using BlueJeans.

In February alone, we had over 30 BlueJeans meetings with our members, project teams, working groups, and committees who are located at campuses across B.C. Not only is our face-to-face communication more effective, but participation in meetings has greatly improved as people have the option to join the meeting from anywhere.

Keir Novik, IT Manager, BCNet


Headquarters

Vancouver, B.C.

Web site

www.bc.net

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BCNET Case Study