Skip to main content
FEATURED PRODUCT
BlueJeans Studio transforms your webinars and virtual events into amazing, production-grade experiences
FEATURED RESOURCE
Download our desktop and mobile apps to experience the best that BlueJeans has to offer.
SUPPORT RESOURCES
Access knowledge base articles, review best practices, and easily get in touch with our support team.

Customer Story

Verizon Provides Online Customers with a Retail-like Experience Through BlueJeans

When Verizon trialed video chat to connect its customers with in-store specialists as part of its COVID-19 response, the telco quickly realized the program had enormous potential. The company partnered with BlueJeans to develop a simple-to-use solution for customer inquiries. The company’s Video Assist program has now been expanded to 1,500 direct retail stores.

Objective

  • Verizon needed a scalable, enterprise-grade platform that would allow customers to enjoy a retail experience without having to visit a store.

Solution

  • The telco used BlueJeans Meetings SDK to develop a one click–call solution for anyone browsing its customer-facing website. This capability was integrated with Verizon’s mobile point-of-sale solution.

Results

  • Since launching the pilot Video Assist program, Verizon’s sales productivity and effectiveness have increased.
  • Pilot data shows Video Assist calls have a higher propensity to end in a sale than calls to a call center.
  • Video calls are more than four times as likely to end in a sale on the day of the call. 
  • The BlueJeans integration has directly contributed to revenue growth, with the year-long pilot delivering nearly $1 million in additional revenue.  
  • Store specialists across the company’s 1,500 stores are now able to connect with the company’s customers using Video Assist.

Read the full case study here.

Industry

Telecommunications

Headquarters

Basking Ridge, New Jersey

Website