Read Paper
Toptal needed a modern video communications platform with API integration, one-touch join, and reliable tech support. With the help of BlueJeans Meetings, they’re able to provide a seamless employee experience for connecting top talent and organizations, thereby increasing quality and satisfaction across the board.
Challenge
- Supporting a simpler, more reliable video meetings experience for operational teams, clients, and network talent.
- Tracking important meeting data to streamline operations and improve the user experience.
- Getting access to an easy, unified API meetings integration to sync with internal booking tools and unite the communication experience.
Solution
- BlueJeans one-touch join and WebRTC support video conferencing that is simple to use.
- BlueJeans supports API development to integrate with internal platforms, enabling a web conferencing experience within the Toptal portal and scheduling interface.
- BlueJeans provides access to a huge pool of analytics data via Command Center and API.
Results
- Delivered a streamlined and seamless user experience company-wide.
- Increased overall call satisfaction by 30-40% over a 6-month timeframe.
- BlueJeans’ API and integrations are the most useful features for users and managers.
