BlueJeans Customer Service Team Recognized for Quick and Efficient service, High NPS and CSAT Scores and Ability to Establish Long Distance Conversations with Teams
MOUNTAIN VIEW, Calif.—August 27, 2019-- Blue Jeans Network, Inc., The first cloud service to connect desktops, mobile devices and room systems in one video meeting, today announced the company was named the winner of a silver Stevie® Award in the Customer Service Team of the Year - Computer Services & Software category in The 16th Annual International Business Awards®.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations. The 2019 IBAs received entries from organizations in 74 nations and territories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August. A record total of more than 4,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
“Customer care requires a total commitment from every part of the organization, and we share this with everyone at BlueJeans. Great customer service is a 24-hour job,” said Walt Weisner, chief customer officer, BlueJeans. “The art of customer service is in the delivery. Our team walks side-by-side with our customers through the complete journey and it only gets better over time. From new customers to tenured users, we are hyper focused on their experience.”
Open office configurations and an increasingly geographically dispersed workforce are bringing video meeting and collaboration platforms into the forefront as the modern organization’s measure of culture and productivity. As such, simple, smart, and trusted applications are becoming essential to business success. By bringing video, audio and web conferencing together with the collaboration tools people use every day, BlueJeans' best-of-breed interoperability makes it the meetings platform for the modern workplace.
As more organizations seek out virtual meeting solutions, BlueJeans has undergone a strategic transformation to ensure its customer service goes above and beyond the norm. Effortless access to resources and efficient, forward-facing support place customers on the path to success. With a globally distributed customer service team, BlueJeans places emphasis on passionate, specialized teams that can offer round-the-clock support for to millions of customer needs as they arise—24 hours a day, 365 days a year. The world-class customer service that BlueJeans delivers is underpinned by the training and development of the team, as well as recognition for their performance.
Authenticated users like Joshua Pawlowski, an IT Analyst at New Era Cap Co., Inc., would be very likely to recommend BlueJeans Network for the company’s “great customer service and the application is getting better each revision.” He’s also applauded the “Hands-on help from my BlueJeans representatives.”
“The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 74 nations, the Stevie Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, president and founder of the Stevie Awards. “We received more nominations than ever and look forward to honoring the Stevie winners at our gala in Vienna, Austria this October.”
- Details about the International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.
- The awards will be presented to winners at a gala awards banquet at the ANDAZ Hotel am Belvedere, Vienna, Austria on October 19, 2019. To learn more about the event, go to http://stevieawards.com/iba/international-business-awards-gala-0
- For more information on the BlueJeans Meetings platform, visit: https://www.bluejeans.com/
- Follow BlueJeans on Twitter @BlueJeansNet
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About BlueJeans Network
BlueJeans is the meetings platform for the modern workplace and the first cloud service to connect desktops, mobile devices and room systems in one video meeting. Thousands of companies from growing businesses to Fortune 500 leaders use BlueJeans every day for video, audio and web conferencing meetings and large interactive events, so people can work productively where and how they want. For more information, visit www.bluejeans.com.
Erin Cheever, BlueJeans