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Blue Jeans Network Telehealth Subscription Plan-Specific Terms (Verizon)

(Updated: July 2021)

These Subscription Plan-Specific Terms apply to orders for licenses of BlueJeans Services purchased from Cellco Partnership d/b/a Verizon Wireless (“Verizon Wireless”). For licenses/plans purchased directly from BlueJeans, the Terms on the order form between Customer and BlueJeans apply.

In addition to the Terms and Conditions governing each Customer End User’s access to and use of the BlueJeans Services, the terms and other provisions of these Blue Jeans Network Telehealth Subscription Plan-Specific Terms shall apply with respect to the specific Services Plan licensed.  This document sets forth those terms and provisions (in addition to the Terms and Conditions) specific to the Services Plan licensed.  These provisions are subject to change in Blue Jeans sole discretion; your continued access and/or use of the Services following any changes or updates constitutes your agreement to the same. 

Contents
1. General Terms & Conditions
2. BlueJeans Telehealth: Standard Plan, Named Host Licensing Model
3. BlueJeans Telehealth: Plus Plan, Named Host Licensing Model
4. BlueJeans Telehealth: Premium Plan, Named Host Licensing Model


1. General Terms & Conditions:  Applicable to all BlueJeans Telehealth Service 
The following terms apply to each Blue Jeans Service (including related features): 
-  BlueJeans Services (the “Service(s)”) refers to those hosted video conferencing services which Customer has purchased from Verizon Wireless. BlueJeans provides the Services across multiple platforms through its website located at: http://www.bluejeans.com.
- Applicable Terms and Conditions: http://bluejeans.com/site/terms-and-conditions
- Applicable Acceptable Use Policy: http://bluejeans.com/site/acceptable-use-policy
- Customer in these Terms refers to the entity which has purchased licenses for use of the BlueJeans Services from Verizon Wireless, or such entity’s authorized end users of the BlueJeans Services. 
- Order in these Terms refers to a Customer request (which may be written or electronically submitted or approved) for one or more Services, which identifies the types and quantities of Service licenses purchased. 
- The BlueJeans Service combines video, audio, and web-conferencing in one platform; it is not generally intended to be used solely for audio-only purposes. If Customer’s use indicates that it is using the Service predominantly as an audio-only bridge, and if BlueJeans requests, Customer agrees to work with BlueJeans in good faith to help better utilize and leverage all aspects and features of the Services.
- The Services may be used in connection with third party hardware, services, applications, code, or products (“Third Party Products”). Customer is solely responsible for obtaining such Third Party Products, and agrees that (a) BlueJeans makes no representations and disclaims all warranties, express or implied, regarding Third Party Products, (b) BlueJeans is not responsible and shall have no liability for Third Party Products or the unavailability of Third Party Products, (c) if Third Party Products are provided under a separate license or other agreement, such terms govern with respect to such Third Party Products, (d) Customer may be required to pay additional fees to the provider(s) of Third Party Products, and (e) Customer is solely responsible and liable for its use of Third Party Products. 
- If BlueJeans provides Customer with, and/or provides Customer with access to, any information relating to the Attendees of a Meeting or Event, Customer agrees it will (a) only use such information to contact the Attendees in connection with such Meeting or Event, (b) not share such information with any third parties, and (c) comply with all applicable laws in the processing and use of such information.
- Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.
 

2. Standard Plan, Named Host Licensing Model
- BlueJeans Telehealth is a cloud-based video, audio, and web-conferencing solution enabling communication by audio and video between healthcare organizations, care teams, and patients.  

STANDARD FEATURES:
- Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
- Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it. 
- Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
- Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
- WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required. 
- Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
- Maximum number of endpoints in a meeting is 100. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).

LICENSE MODEL
- A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
- Named Hosts may be assigned to individual employees of Customer only.
- Named Hosts may not be shared or used by anyone other than the individual employee assigned.
- Generic naming conventions for Named Hosts are prohibited.
- Simultaneous meetings/video conferences by a Named Host are prohibited.
- Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
- Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

ADDITIONAL TERMS
- BlueJeans Telehealth is a cloud-based video, audio and web-conferencing solution; it is not a Food and Drug Administration cleared or approved medical device, and IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT OR PREVENTION OF DISEASE.
- Equipment.  Customer is responsible for obtaining and maintaining any Equipment needed to connect to, access, or otherwise use BlueJeans Telehealth.  Customer is responsible for the security of its Equipment.
- Compliance with Laws. Notwithstanding any compliance with laws section in the Agreement, and to the extent applicable, Customer hereby represents and warrants that it is in compliance with, and at all times during this Agreement shall comply with all applicable medical licensing laws and regulations, and warrants that its employees will comply with all medical licensing laws and applicable regulations, including but not limited to the ability to practice medicine in the jurisdiction where the doctor and/or patient is located. 
- No Guarantees. BlueJeans does not guarantee the availability, accuracy, completeness, reliability, or timeliness of any data or information displayed by BlueJeans Telehealth via integration with third-party provided products or services. Customer acknowledges and agrees that BlueJeans is not responsible for any aspect of Customer’s provision of healthcare services or for Customer’s diagnosis, treatment or mitigation of any medical condition or the outcome.
- Privacy Policy and Laws. BlueJeans Telehealth is subject to BlueJeans’ Privacy Policy which can be found at https://www.bluejeans.com/privacy-policy. Customer acknowledges having read, understood, and agreed to the Privacy Policy. In addition, Customer warrants that where BlueJeans Telehealth is used with patients outside of the US, that Customer will comply with Customer’s obligations under applicable privacy law(s).
- Emergency Calling.  The audio connection functionality of BlueJeans Telehealth is not a voice service and cannot be used for making emergency calls or any other calls.  The functionality can only be used to create an integrated, cloud-based audio connection between the participant and BlueJeans Telehealth.
- No Prohibited End-Users or End-Uses.  Customer represents that the BlueJeans Service will not be used by sanctioned persons or for prohibited end-uses.  Without limiting the foregoing, if the BlueJeans Service is used in China, Hong Kong, Russia or Venezuela via the PC based client or using a BlueJeans application, Customer represents that it is not a military end-user and that it will not knowingly allow the BlueJeans Service to be used by a military end-user or for military end-uses as defined in Part 744 of the U.S. Export Administration Regulations.
- Business Associate Agreement. The terms of the Business Associate Agreement, which can be found at http://www.verizon.com/business/vz-business-associate-agreement.pdf, are incorporated herein by reference and govern the business associate relationship between Customer and BlueJeans. 
- Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.
- BlueJeans Telehealth may include integrations with products, services and data made available by third parties that are accessed through BlueJeans Telehealth and are subject to the terms and conditions of those third parties. Customer acknowledges having read, understood, and agreed to the applicable end user license terms or agreement (EULA) for such third-party products, services or data. Customer further acknowledges that Customer’s use of and access to such integrated third-party products, services or data is subject to and governed by the applicable EULA or any other agreement in force between Customer and the third-party. BlueJeans is not responsible for any third-party products and services used in conjunction with BlueJeans Telehealth.

3. Plus Plan, Named Host Licensing Model
- BlueJeans Telehealth is a cloud-based video, audio, and web-conferencing solution enabling communication by audio and video between healthcare organizations, care teams, and patients.  

PLUS FEATURES:
- Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
- Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it. 
- Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
- Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
- WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required. 
- Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
- Maximum number of endpoints in a meeting is 150. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).
- Recording. Recording gives the Host the ability to record a Visit (including video, audio, and shared content), and distribute the recorded Visit for replay later. Recordings will be stored in the cloud during the term of the Agreement unless deleted by the Host. In addition, the Administrator will be able to set a system-wide parameter on the number of days to keep recordings and cause recordings to be automatically deleted if desired
- Smart Meetings Highlights. When the Recording feature is enabled, Smart Meeting Highlights provides in-app intelligence that allows the Host to capture important discussion points, assign action items, and catch up quickly using highlight reels in 40-second increments.
- Smart Meeting Transcription. Smart Meeting Transcription provides speech-to-text as part of reviewing a recorded Visit. Each highlight reel created is also appended with a transcription snippet for the duration of the highlight reel. Smart Meeting Transcription is only available for use using the desktop application (version 2.1.8.1 or higher) and can only be activated by the Host of a Visit. Smart Meetings Transcription can only be used in conjunction with the Recording feature. All transcriptions are stored in the cloud combined with the recording of the audio/visual portion of the Visit. Smart Meeting Transcription supports only the English language, and BlueJeans does not guarantee the accuracy of the Smart Meeting Transcription.
- Closed Captioning. Closed Captioning provides participants using the desktop application the ability to turn on automated subtitles during a Visit. Closed captions appear at the bottom of the desktop application of the participant that enabled it and does not impact other participants. This feature is only available for use by Hosts and Participants who join a meeting utilizing BlueJeans Desktop App version 2.18.1 or higher. Closed Captioning supports only the English language. BlueJeans does not guarantee the accuracy of the Closed Captioning transcription. 
- Interpreter Services Integration. Interpreter Services Integrations allows Customer to directly connect, through a BlueJeans Telehealth integrated app, to Customer’s language interpretation services. If enabled, Customer will click on the interpreter tile within the apps tab (or “more options” button on mobile and webRTC), choose the desired language, and bring an interpreter into the Visit.
- Command Center Live. Command Center Live includes standard command center functionality plus live Visit information and analytics.


LICENSE MODEL
- A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
- Named Hosts may be assigned to individual employees of Customer only.
- Named Hosts may not be shared or used by anyone other than the individual employee assigned.
- Generic naming conventions for Named Hosts are prohibited.
- Simultaneous meetings/video conferences by a Named Host are prohibited.
- Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
- Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

ADDITIONAL TERMS
- BlueJeans Telehealth is a cloud-based video, audio and web-conferencing solution; it is not a Food and Drug Administration cleared or approved medical device, and IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT OR PREVENTION OF DISEASE.
- Equipment.  Customer is responsible for obtaining and maintaining any Equipment needed to connect to, access, or otherwise use BlueJeans Telehealth.  Customer is responsible for the security of its Equipment.
- Compliance with Laws. Notwithstanding any compliance with laws section in the Agreement, and to the extent applicable, Customer hereby represents and warrants that it is in compliance with, and at all times during this Agreement shall comply with all applicable medical licensing laws and regulations, and warrants that its employees will comply with all medical licensing laws and applicable regulations, including but not limited to the ability to practice medicine in the jurisdiction where the doctor and/or patient is located. 
- No Guarantees. BlueJeans does not guarantee the availability, accuracy, completeness, reliability, or timeliness of any data or information displayed by BlueJeans Telehealth via integration with third-party provided products or services. Customer acknowledges and agrees that BlueJeans is not responsible for any aspect of Customer’s provision of healthcare services or for Customer’s diagnosis, treatment or mitigation of any medical condition or the outcome.
- Privacy Policy and Laws. BlueJeans Telehealth is subject to BlueJeans’ Privacy Policy which can be found at https://www.bluejeans.com/privacy-policy. Customer acknowledges having read, understood, and agreed to the Privacy Policy. In addition, Customer warrants that where BlueJeans Telehealth is used with patients outside of the US, that Customer will comply with Customer’s obligations under applicable privacy law(s).
- Emergency Calling.  The audio connection functionality of BlueJeans Telehealth is not a voice service and cannot be used for making emergency calls or any other calls.  The functionality can only be used to create an integrated, cloud-based audio connection between the participant and BlueJeans Telehealth.
- No Prohibited End-Users or End-Uses.  Customer represents that the BlueJeans Service will not be used by sanctioned persons or for prohibited end-uses.  Without limiting the foregoing, if the BlueJeans Service is used in China, Hong Kong, Russia or Venezuela via the PC based client or using a BlueJeans application, Customer represents that it is not a military end-user and that it will not knowingly allow the BlueJeans Service to be used by a military end-user or for military end-uses as defined in Part 744 of the U.S. Export Administration Regulations.
- Business Associate Agreement. The terms of the Business Associate Agreement, which can be found at http://www.verizon.com/business/vz-business-associate-agreement.pdf, are incorporated herein by reference and govern the business associate relationship between Customer and BlueJeans. 
- Third-Party Interpreter Services. If Customer uses the BlueJeans Telehealth Interpreter Services integration feature, Customer acknowledges that Customer has a direct relationship with the selected third-party interpreter services provider and warrants that the applicable agreements are in place with such third-party interpreter services provider, including but not limited to a business associate agreement. Furthermore, Customer warrants that Customer will comply with all of the provisions of the third-party interpreter services provider, all applicable laws, including privacy and confidentiality laws governing patient health information, and warrants that Customer will obtain necessary patient and other Participant consents as it relates to the third-party service provider’s interpreter joining and participating in the Visit. BlueJeans shall not be liable for any claims related to third-party interpreter services, and Customer agrees to indemnify BlueJeans for any and all claims in relation thereto. 
- Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.
- BlueJeans Telehealth may include integrations with products, services and data made available by third parties that are accessed through BlueJeans Telehealth and are subject to the terms and conditions of those third parties. Customer acknowledges having read, understood, and agreed to the applicable end user license terms or agreement (EULA) for such third-party products, services or data. Customer further acknowledges that Customer’s use of and access to such integrated third-party products, services or data is subject to and governed by the applicable EULA or any other agreement in force between Customer and the third-party. BlueJeans is not responsible for any third-party products and services used in conjunction with BlueJeans Telehealth.

4. Premium Plan, Named Host Licensing Model
- BlueJeans Telehealth is a cloud-based video, audio, and web-conferencing solution enabling communication by audio and video between healthcare organizations, care teams, and patients.  

PREMIUM FEATURES
- Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
- Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it. 
- Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
- Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
- WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required. 
- Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
- Maximum number of endpoints in a meeting is 200. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).
- Smart Meetings Highlights. When the Recording feature is enabled, Smart Meeting Highlights provides in-app intelligence that allows the Host to capture important discussion points, assign action items, and catch up quickly using highlight reels in 40-second increments.
- Smart Meeting Transcription. Smart Meeting Transcription provides speech-to-text as part of reviewing a recorded Visit. Each highlight reel created is also appended with a transcription snippet for the duration of the highlight reel. Smart Meeting Transcription is only available for use using the desktop application (version 2.1.8.1 or higher) and can only be activated by the Host of a Visit. Smart Meetings Transcription can only be used in conjunction with the Recording feature. All transcriptions are stored in the cloud combined with the recording of the audio/visual portion of the Visit. Smart Meeting Transcription supports only the English language, and BlueJeans does not guarantee the accuracy of the Smart Meeting Transcription.
- Closed Captioning. Closed Captioning provides participants using the desktop application the ability to turn on automated subtitles during a Visit. Closed captions appear at the bottom of the desktop application of the participant that enabled it and does not impact other participants. This feature is only available for use by Hosts and Participants who join a meeting utilizing BlueJeans Desktop App version 2.18.1 or higher. Closed Captioning supports only the English language. BlueJeans does not guarantee the accuracy of the Closed Captioning transcription. 
- Interpreter Services Integration. Interpreter Services Integrations allows Customer to directly connect, through a BlueJeans Telehealth integrated app, to Customer’s language interpretation services. If enabled, Customer will click on the interpreter tile within the apps tab (or “more options” button on mobile and webRTC), choose the desired language, and bring an interpreter into the Visit.
- Command Center Live. Command Center Live includes standard command center functionality plus live Visit information and analytics.
- EHR Systems Integration. BlueJeans Telehealth integrates with EHR systems giving Customers the ability to initiate Visits from the EHR system workflows. Meetings occurring with such integrations are not compatible with H.323 or SIP equipment. In addition, the EHR Meetings do not include many features of the BlueJeans Meetings features, including Recording, Transcriptions, and Smart Meetings
- Enterprise Branding. Customer has the option to customize BlueJeans Telehealth using a custom logo and a personalized landing page. 
- Advanced Support Services. Customer has access to a dedicated support number and a dedicated technical account manager.

LICENSE MODEL
- A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
- Named Hosts may be assigned to individual employees of Customer only.
- Named Hosts may not be shared or used by anyone other than the individual employee assigned.
- Generic naming conventions for Named Hosts are prohibited.
- Simultaneous meetings/video conferences by a Named Host are prohibited.
- Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
- Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

ADDITIONAL TERMS
- BlueJeans Telehealth is a cloud-based video, audio and web-conferencing solution; it is not a Food and Drug Administration cleared or approved medical device, and IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT OR PREVENTION OF DISEASE.
- Equipment.  Customer is responsible for obtaining and maintaining any Equipment needed to connect to, access, or otherwise use BlueJeans Telehealth.  Customer is responsible for the security of its Equipment.
- Compliance with Laws. Notwithstanding any compliance with laws section in the Agreement, and to the extent applicable, Customer hereby represents and warrants that it is in compliance with, and at all times during this Agreement shall comply with all applicable medical licensing laws and regulations, and warrants that its employees will comply with all medical licensing laws and applicable regulations, including but not limited to the ability to practice medicine in the jurisdiction where the doctor and/or patient is located. 
- No Guarantees. BlueJeans does not guarantee the availability, accuracy, completeness, reliability, or timeliness of any data or information displayed by BlueJeans Telehealth via integration with third-party provided products or services. Customer acknowledges and agrees that BlueJeans is not responsible for any aspect of Customer’s provision of healthcare services or for Customer’s diagnosis, treatment or mitigation of any medical condition or the outcome.
- Privacy Policy and Laws. BlueJeans Telehealth is subject to BlueJeans’ Privacy Policy which can be found at https://www.bluejeans.com/privacy-policy. Customer acknowledges having read, understood, and agreed to the Privacy Policy. In addition, Customer warrants that where BlueJeans Telehealth is used with patients outside of the US, that Customer will comply with Customer’s obligations under applicable privacy law(s).
- Emergency Calling.  The audio connection functionality of BlueJeans Telehealth is not a voice service and cannot be used for making emergency calls or any other calls.  The functionality can only be used to create an integrated, cloud-based audio connection between the participant and BlueJeans Telehealth.
- No Prohibited End-Users or End-Uses.  Customer represents that the BlueJeans Service will not be used by sanctioned persons or for prohibited end-uses.  Without limiting the foregoing, if the BlueJeans Service is used in China, Hong Kong, Russia or Venezuela via the PC based client or using a BlueJeans application, Customer represents that it is not a military end-user and that it will not knowingly allow the BlueJeans Service to be used by a military end-user or for military end-uses as defined in Part 744 of the U.S. Export Administration Regulations.
- Business Associate Agreement. The terms of the Business Associate Agreement, which can be found at http://www.verizon.com/business/vz-business-associate-agreement.pdf, are incorporated herein by reference and govern the business associate relationship between Customer and BlueJeans. 
- Third-Party Interpreter Services. If Customer uses the BlueJeans Telehealth Interpreter Services integration feature, Customer acknowledges that Customer has a direct relationship with the selected third-party interpreter services provider and warrants that the applicable agreements are in place with such third-party interpreter services provider, including but not limited to a business associate agreement. Furthermore, Customer warrants that Customer will comply with all of the provisions of the third-party interpreter services provider, all applicable laws, including privacy and confidentiality laws governing patient health information, and warrants that Customer will obtain necessary patient and other Participant consents as it relates to the third-party service provider’s interpreter joining and participating in the Visit. BlueJeans shall not be liable for any claims related to third-party interpreter services, and Customer agrees to indemnify BlueJeans for any and all claims in relation thereto. 
- Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.
- BlueJeans Telehealth may include integrations with products, services and data made available by third parties that are accessed through BlueJeans Telehealth and are subject to the terms and conditions of those third parties. Customer acknowledges having read, understood, and agreed to the applicable end user license terms or agreement (EULA) for such third-party products, services or data. Customer further acknowledges that Customer’s use of and access to such integrated third-party products, services or data is subject to and governed by the applicable EULA or any other agreement in force between Customer and the third-party. BlueJeans is not responsible for any third-party products and services used in conjunction with BlueJeans Telehealth.
- To the extent Customer is utilizing an App created and provided by BlueJeans that interfaces with Epic (“Integration”) in connection with the Service, you agree to the following:

  • Epic is not a party to Customer’s Order and the terms and conditions relating thereto (including these terms relating to the Integration), they are between Customer and BlueJeans only.  
  • Epic is not responsible for the Integration – Epic is not responsible for and is not under any obligations for maintenance and/or support of the Integration. To the extent you reach out to Epic for support, Epic may determine to charge you fees for requests that Epic provide Customer with support or maintenance of the Integration
  • Epic makes no warranties, express or implied, with respect to the Integration; Epic is not responsible and has no liability for claims relating to the Integration and/or Customer’s use thereof.
  • Epic may utilize these terms in order to prevent Customer from acting against Epic in a manner contrary to the terms above.