Customer Success Manager - Tier 4

London, United Kingdom

At BlueJeans, we’re transforming the way people meet by creating a human connection in every experience. Together, we’re bringing video to everyone, regardless of location or device, including mobile, desktop, or room systems. We work with thousands of companies worldwide to upgrade everyday meetings, large-scale events, and social network broadcasts by replacing traditional web conferencing with face-to-face video communication.  All our customers have one trait in common: they understand the benefits to bringing their employees, leaders, and partners closer together. Since 2009, we have raised $175M in funding led by Accel Partners, Battery Ventures, NEA, and Norwest Venture Partners. 


The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, measurable contributions to customers’ unique business objectives.  As a key driver of account enablement, adoption expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans expansion across the cloud based video collaboration market. 

This person will be located in our London office and have proficiency in French or German. 

We are looking for a Customer Success Manager to expand our team’s investment in delivering world-class video communications results at scale to a broad base of customers across Europe & the Middle East. 

As a member of our Customer Success team, you will proactively build relationships, mitigate risk and expand product adoption in a one-to-many approach to a large portfolio of customers.  With a high number of customers, this person will be adept at managing multiple priorities without sacrifice to proactive customer delight.  Responsibilities include: