Job | BlueJeans Network

Senior Customer Support Engineer

Austin, Texas, United States

At BlueJeans, we’re transforming the way people collaborate by delivering the meetings platform for the modern workplace. We bring video, audio, and web conferencing together so it's easily accessible for everyone, regardless of location or device, including mobile, desktop, and room system. We work with thousands of companies worldwide to support everyday meetings, large-scale events, and social broadcasts so people can collaborate the way they want. All our customers have one trait in common: they understand the benefits of bringing their employees, leaders, and partners closer together. Since 2009, we have raised $175M in funding led by Accel Partners, Battery Ventures, NEA, and Norwest Venture Partners. 

Our customer base is growing fast and we are looking for a senior Customer Support Engineer to join our world class global support team and be the face and voice of our company with our customers. You will work with Blue Jeans Network’s customers, partners, our sales and engineering team to ensure highest level of service satisfaction. This role will be responsible for providing the highest level of technical support, independently resolving complex problems, and working with development engineering to deliver solutions in a timely manner.

Role & Responsibilities:

Qualifications

What is Blue Jeans? 

At Blue Jeans Network, our mission is to make video communications as easy and pervasive as audio communications, enabling more effective collaboration at work, at home, and on the road. Our cloud-based conferencing service makes this possible by enabling customers to connect with each other seamlessly anytime, anywhere, and from practically any device. The Blue Jeans Network extends high quality video communications beyond the traditional boundaries of specialized conference rooms and into the mainstream, allowing employees throughout an enterprise to interact more effectively with each other and with their customers, partners, suppliers, family, and friends. 

Why Blue Jeans is THE PLACE to be? 

We have a fun and collaborative work culture! We have over 5000 customers including Facebook, Stanford University, Netflix, UC Berkeley and Zappos. We have raised $175M from top venture capitalists: Accel, NEA, Norwest and Battery. Our team is composed of rock stars from a blend of industries: broadband networks, video, media and SaaS. We live and breathe a can do attitude with the passion to “get stuff done” with quality. We have fun, eat well and love to compete in pingpong or pool.  

Learn more about us at www.bluejeans.com ; Follow us @Bluejeansnet Come join us.

Blue Jeans Network is an Equal Opportunity Employer

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