SRE Engineer

Bangalore, India

Primary Responsibilities & Objectives:

• Clear understanding of Agile development methodologies, DevOps, SRE best practices, and the product development lifecycle
• Employ deep troubleshooting and scripting skills to improve the availability, capacity, and security of BlueJeans Cloud Services
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Participate in on-call rotations, driving restoration and repair of service-impacting issues
• Experience with root cause analysis of critical business and production issues and professional in incident triage & response
• Design system support documents and production application service run books where needed
• Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services in production
• Strong mentoring and coaching skills that encourage growth for more junior members

Education, Experience, & Skills Required:

• 4+ yrs experience in a Site Reliability Engineer role working on a SaaS product running on Private and Public Data centers
• Bachelor’s Degree or equivalent
• Significant software engineering skills and computer science experience
• Hands on experience in the public cloud, specifically Amazon Web Services (AWS)
• Strong scripting experience in Python/Bash and good understanding of concepts related to algorithms, data structures and programming practices
• Experience in Linux System Administration
• Experience with monitoring solutions (e.g. DataDog, Icinga, New Relic)
• Experience in Infrastructure as code using Chef, Terraform, Ansible, Cloudformation
• Experience with Continuous Integration and Continuous Delivery concepts using Jenkins and Rundeck
• Experience with elastically scalable, fault tolerance and other cloud architecture patterns
• Experience with modern cloud development practices (Microservices architectures, REST interfaces, etc.)
• Ability to design roadmaps and relevant technical documentations
• Be a effective mentor and technical leader to team members
Desired Qualifications:
• Familiarity with Containerization and Orchestrations concepts like Docker, Containers, Kubernetes and NoSQL
• Knowledge of H.323, SIP, Microsoft Lync and any other technologies in video / voice conferencing
• Virtualization management and integration (ESX,OpenStack)

Soft Skills Required:

• Good communicator and highly adaptive
• Ability to and proven success working cross-functionally with demonstration of effective team work and interpersonal skills
• Takes responsibility and ownership for decisions, actions and results. Accountable for both how and what is accomplished
• Be a self-starter, quick learner, has a strong attention to detail, and works well in independent situations
• Proactiveness and Resourcefulness
• Creative, Analytical thinker and having Automation mindset
• Possess strong mentoring and coaching skills


Why BlueJeans is THE PLACE to be? BlueJeans Network delivers cloud-based video communications that connect people, build relationships and drive business growth. Video is an immersive, face-to-face experience that enables people to work more collaboratively and makes businesses more efficient. We have a fun and collaborative work culture! We live and breathe in a Hackathon environment where engineers have a passion to “get stuff done” with an Agile methodology. We have fun, are technically satisfied, eat well and love to compete in table tennis and pool. We've built the 1st cloud-based interoperable live video platform uniquely designed for all types of interactive video communications. We have raised $175M in funding from top venture capitalists: Accel, Battery, NEA and Norwest. Our team is composed of rock stars from a blend of industries: broadband networks, video, media and SaaS. But we don’t just have a strong team: every one of us is passionate about interactive video and its impact on how the world works.

Learn more about us at www.bluejeans.com ;
Follow us @Bluejeansnet
Come join us Blue Jeans Network is an Equal Opportunity Employer