Job | BlueJeans Network

Customer Success Manager

Mountain View, California, United States

At BlueJeans, we’re transforming the way people meet by creating a human connection in every experience. Together, we’re bringing video to everyone, regardless of location or device, including mobile, desktop, or room systems. We work with thousands of companies worldwide to upgrade everyday meetings, large-scale events, and social network broadcasts by replacing traditional web conferencing with face-to-face video communication.  All our customers have one trait in common: they understand the benefits to bringing their employees, leaders, and partners closer together. Since 2009, we have raised $175M in funding led by Accel Partners, Battery Ventures, NEA, and Norwest Venture Partners. 

Description

The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives.  As the quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market. 

This person can be located in our Irvine, San Francisco or Mountain View offices. 

We are looking for a Customer Success Manager to expand our team’s investment in delivering world-class video communications results to our most critical customers.  

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business.  The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.  

Responsibilities

Requirements