Premium Support, Technical Engineer

Austin, Texas, United States

At Blue Jeans Network, our mission is to make video communications as easy and pervasive as audio communications, enabling more effective collaboration at work, at home, and on the road. Our cloud-based conferencing service makes this possible by enabling customers to connect with each other seamlessly anytime, anywhere, and from practically any device. The Blue Jeans Network extends high quality video communications beyond the traditional boundaries of specialized conference rooms and into the mainstream, allowing employees throughout an enterprise to interact more effectively with each other and with their customers, partners, suppliers, family, and friends. 

 

Job description:

Our customer base is growing fast and we are looking for a Premium Support, Technical Engineer to join our world class global support team and be the face and voice of our company to the enterprise customer base. You will work with Blue Jeans Network’s premium customers to ensure highest level of service satisfaction. This role will be responsible for handling technical issues and queries related to BJN product and features. Technical issues would require a good understanding of the problem, voice and video protocol and packet capture analysis.   

Role & Responsibilities:

 

Requirements:

 

Blue Jeans Network is an Equal Opportunity Employer.