Technical Account Manager

Mountain View, California, United States

As a Technical Account Manager at BlueJeans, you will be the primary point of contact to provide technical solutions and manage IT relationships with BlueJeans' largest and most strategic customers.  Being a trusted advisor, you will use your technical expertise and business insight to ensure our high-value customers are able to grow their business by utilizing the full scope of BlueJeans’ product suite.

As part of Professional Services engagement, you will be responsible for providing technical consultations, proactively mitigating technical risks and collaborating with cross functional teams to deliver solutions in a timely manner.  You will also act as the voice of the customer within BlueJeans to escalate problems and to drive prioritization of business needs for our customers.  The ideal candidate is a technical expert with an entrepreneurial drive and passion for customer success.

Responsibilities

Qualifications


Why is BlueJeans the PLACE to be? 

At BlueJeans, we’re transforming the way people meet by creating a human connection in every experience. Together, we’re bringing video to everyone, regardless of location or device, including mobile, desktop, or room systems. We work with thousands of companies worldwide to upgrade everyday meetings, large-scale events, and social network broadcasts by replacing traditional web conferencing with face-to-face video communication.  

All our customers have one trait in common: they understand the benefits to bringing their employees, leaders, and partners closer together. Since 2009, we have raised $175M in funding led by Accel Partners, Battery Ventures, NEA, and Norwest Venture Partners, and have been ranked on Forbes Cloud 100 list two years running.