What Is Command Center?

Command Center provides service intelligence to the IT administrator to help them embrace the power of cloud-based collaboration. With this new feature, IT administrators won’t have to sacrifice the visibility, measurement and controls they crave through metrics tracking and interactive reporting on both historical and live meetings. Key features include:

Deployment Dashboard. Top-level graphs and charts display service utilization over time, geographical participant distribution, endpoint distribution, key feature utilization and top users or departments.

Real-Time Metrics. Real-time meeting metrics include live meeting stats for troubleshooting, including: endpoint distribution and performance, in-meeting activities such as recording or content sharing, and quality metrics such as bitrate, jitter and packet loss.

Historical Reports. Filtered by user-definable date ranges, historical reports deliver meeting- and endpoint-level metrics, with the option to export this data to Microsoft Excel or other business intelligence solutions.

Don’t Take Our Word For It, Hear It From a Customer:

“Probably the biggest benefit we have seen since using the Command Center is getting a 360-degree view of meetings,” said Michał Rączka, IT office and collaboration director of Naspers eCommerce. “Understanding the wheres and whens are valuable, but knowing how to make meetings better is key to making our jobs easier and helping the company run better.”

Left Wanting More?

Check out the optional Command Center Pro service, which adds real-time meeting visibility and the option to export data for analysis in Microsoft Excel or business intelligence solutions. Read more about Command Center Pro