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Services and Support

Providing deployment planning, training programs, event assist services, customer success managers, technical account managers and 24/7 support.

OFERTAS DE CLASE EMPRESARIAL

Atención al cliente global diseñada para su éxito

Estamos comprometidos a tener a las personas correctas con las habilidades correctas ayudándole en el momento adecuado. Nuestro equipo le permitirá comenzar, ayudar a manejar su implementación y proporcionar orientación continua.

SERVICIOS GLOBALES

Paquetes para acelerar el ROI

Los servicios de embarque se centran en asegurar que usted tiene los recursos adecuados y el apoyo en el lugar para bluyínes exitosamente en su entorno.

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Inicio rápido

Un gerente de programa de embarque será su guía personal para llevarle a través de los pasos recomendados y las mejores prácticas para asegurar resultados rápidos y éxito a largo plazo. Una vez que se haya completado el lanzamiento, un gestor de éxito del cliente se asociará con usted para proporcionar orientación continua.

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Avanzado y totalmente guiado

Su plan de despliegue único es desarrollado y adaptado a sus objetivos de negocio por un equipo de soporte designado, incluyendo un gerente de programa de embarque, Consultor técnico, Consultor de aprendizaje y habilitación y Gerente de cuentas técnicas posteriores al despliegue.

APOYO GLOBAL

Paquetes que cubren lo inesperado

Aproveche la asistencia experta de un representante de soporte certificado de bluyínes. Asegúrese de que sus importantes reuniones y eventos de videoconferencia sucedan sin problemas.

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Asistencia para reuniones

Acceda a un experto de bluyínes entrenado para asegurar que sus importantes reuniones de videoconferencia sucedan sin problemas. Podemos ayudarle a abordar las fases críticas de un ciclo de duración de la reunión: planificación, ensayo, antes, durante y después del análisis.

Need help scheduling your first meeting? Request assistance.

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Asistencia para eventos

Un profesional de bluyínes puede ayudar a preparar, programar y coordinar su evento, ayudar a ejecutar el evento, y proporcionar información útil después de que el evento haya terminado para asegurarse de cumplir con sus metas. El paquete incluye soporte para eventos previos, eventos en vivo y post-evento.

Need help with your next event? Request assistance.

Communicate Globally

Live Multi-Lingual Support

Whether you are a global enterprise or a regional office in a non-English speaking country, our ticketing and support team can help you in multiple languages, including Arabic, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish.

Need assistance now? Go to the BlueJeans Support Site.

*Meeting Assist and Event Assist are not available for the BlueJeans Gateway for Microsoft Teams

ELIJA SU PLAN

Planes para subir y correr

Exceda sus metas y vea el ROI se dispara con los planes que se pueden adaptar a sus necesidades únicas.

Basic Basic Plus Advanced Advanced Premier
Satisfacción del cliente
Assigned Onboarding Program Resources Self-Service Onboarding Program Manager Onboarding Program Manager Onboarding Program Manager + Technical Consultant
Typical Engagement Timeframe 4-8 weeks 6-8 weeks 8-12 weeks
Assigned Post Onboarding Resources Customer Success Manager Customer Success Manager Customer Success Manager + Technical Account Manager
Assigned Technical Resources Support Team Support Team Premium Support Engineers / Support Team Premium Support Engineers + Technical Account Manager
Training Resources Online video tutorials, guides and public training Online video tutorials, guides and public training Online video tutorials, guides, public training and 1-2 customized trainings Customized training plan
Gestión de cambios Online resources Online resources Customized Customized
Support: World-Class Technical Support
Knowledge Base Articles Yes Yes Yes Yes
Technical Support Webcase + Chat Webcase + Chat + Phone Webcase + Chat + Phone Webcase + Chat + Phone
Support Hours 24 horas, 7 días a la semana 24 horas, 7 días a la semana 24 horas, 7 días a la semana 24 horas, 7 días a la semana
Response Time 1 hour 1 hour 1 hour 1 hour
Update Time Case 24 hours 24 hours 24 hours 24 hours
Priority Queue Dedicated service line + priority routing to an expert Dedicated service line + priority routing to an expert
Dedicated service line + priority routing to an expert Available for purchase Up to 4 per month Up to 4 per month
Event Assist: Pre-event planning, moderated rehearsals, live event moderation by BlueJeans, and post-event reports & analysis Available for purchase Up to 4 per month Up to 4 per month
Technical Account Management Yes
VOICE OF THE CUSTOMER: Closed loop processes to enhance customer experience
Continuous Improvement: Enhanced services through customer insights Yes Yes Yes Yes

Committed to helping you meet your business and technical needs

BlueJeans provides personalized solutions from our team of experts so you can realize your platform’s potential while maximizing your investment.

World Class Customer Success

World-Class Customer Success Team

At BlueJeans we equip our customers with best practices, tools and insight into emerging platform innovations to ensure you can do your best work. All customers will be supported by our global customer success team of product and implementation experts. We leverage learnings and best practices from thousands of successes across industries around the world to ensure you get the most from the BlueJeans platform.

Dedicated Technical Account Management

Dedicated Technical Account Management

Technical account management provides proactive guidance on technology strategy, helping you achieve operational excellence. As the cornerstone of the Advanced Premier plan, your designated Technical Account Manager serves as your trusted advisor, focusing on the operational and technical health of your BlueJeans integration. With deep technical expertise and product knowledge, we will guide you on architecture design and help you achieve major IT initiatives.

Contact a BlueJeans expert

Learn more about cost and eligibility.