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A New Era of Telemedicine that Saves Patients, Reduces Risk and Adds Value

Overview

Medanta is one of India's largest specialty institutes located in the National Capital Region. Founded by an eminent cardiac surgeon, the institution has been envisioned with the aim of bringing to India the highest standards of medical care along with clinical research, education and training. Medanta's institute has 1,250 beds and more than 350 critical care beds with 45 operation theatres catering to over 20 specialties.

Doctors are extremely excited about Blue Jeans and our self-service portal. Many of the senior doctors are quite bullish about this concept because it brings in so much value for the patient.
Akhil Kumar Gawar
Medanta
Medanta's belief in using cutting-edge technology allows it to embrace an innovative culture, helping to bring telemedicine best practices to the forefront of its mission. As one of the leading medical institutes in India, it is no surprise that patients from across Asia elect to visit Medanta to meet with top specialists. Each day, Medanta doctors see 4,000 patients, of which 15% have traveled an average distance of 2,000 kilometers, coming from India, Bangladesh, Pakistan, and the Middle East and Africa regions.

Challenges

Medanta wanted to harness the power of technology to provide patients access to the highest quality healthcare without the added risks or costs associated with travel. Patients with chronic conditions require frequent check-ups, meaning multiple, costly cross-country trips. Seriously ill patients, often seek out Medanta's doctors for second opinions and providing diagnosis in a timely manner is paramount when dealing with life-threatening conditions. In a country where the average annual income is $1,500, Medanta estimates that patients spend an average of $125 per trip and days traveling.

Additionally, visits and meetings with multiple doctors and specialists for patient care can be difficult to coordinate at a moment's notice. Caregivers have hectic schedules that sometimes require them to be at a dedicated location. Medanta wanted access to a technology that allowed for multi-party video calls from any location or device would help to bridge that gap and connect all relevant doctors, specialists and nurses with patients without the hassle of coordinating locations and calendars.

Finally, Medanta looked for ways to bring about a better experience not only for its patients, but also for patients' families. For patients that require surgery, or a stay in the ICU, Medanta hoped that technology would be a means to connect patients with loved ones when being physically present and face-to-face was not an option.

Results

Realising the benefits of technology and enhanced care, Medanta sought out Blue Jeans to help provide a robust experience for its patients, faculty and staff.

Medanta created a self-service portal to offer patients a one-stop shop to access medical tests and records, speak with a doctor or specialist via an integrated and embedded Blue Jeans video conference, and view recommendations and diagnosis.

Medanta has expanded access to the patient portal to over 10,000 current subscribers, with 70% returning for additional consultations. Medanta estimates that patients have saved a total of $1.25 million to-date by providing access to the self-service portal and reducing the costs and risks of unnecessary travel.

By offering consultations using video conference, specialists in some areas are now able to see more patients than ever before. Medanta's doctors and specialists host roughly 30 video consultations per day and Medanta expects that number to triple in the next six months. Many of the consultations are multi-party and include doctors and specialists from other disciplines so all angles of the patient's health are considered in real-time and face-to-face, allowing for the patient to feel at ease with the ability to ask questions and seek guidance.

Medanta is also using technology to provide comfort to patients' loved ones. During surgeries, doctors use video to update families in the waiting area on the status of the patient. Additionally, by offering video conferencing within the ICU, patients and families are able to see each other, face-to-face, without potential health risks.

Overall, Medanta's belief in using Blue Jeans' technology within its organization has shown great benefits to patients, doctors, specialists, nurses and families. As telemedicine continues to evolve and the potential use cases for video conferencing technologies within healthcare expand, it can be assured that organisations like Medanta will be leading the charge.



Industry

Healthcare

Website

www.medanta.org/

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