BlueJeans Blog

How Flexibility, Mobility, Teamwork, and Intelligence are Driving the Future of Work

There is no denying that the way we work today is not how we’ve been working for the past few decades. Forty years ago, organizations would be situated at a single headquarters where they would expect everyone to live and breathe and work. Now, the digital transformation is changing how, and where, and when we work. Organizations of all sizes are going through very similar changes, but they are doing so in vastly different ways. There is a race to drive productivity, centered around a modern workforce, IT optimization, and new technologies.

As we look through workplace trends surrounding the digital transformation, we find that there are four trends to watch: flexibility, mobility, teamwork, and intelligence.

Four Workplace Trends

Flexibility

The 2017 Accenture Technology Vision Survey states that legacy organization structures and the traditional hierarchy are not what they used to be. People are more collaborative than in the past, and lines of business are more connected. Furthermore, as companies begin to scale, they realize that there are not enough resources to hire talent directly, leading to an influx in crowdsourcing and freelancing. In fact, 22% of the United States workforce is now comprised of contingent employees. 
 
Freelance work is becoming more pervasive, making it essential for organizations to support distributed teams, even more so since 85% of executives plan to increase the use of independent workers by 2020. The fact of the matter is that freelance workers still need to be part of the conversation and the meetings, despite not being official employees. Without the ability to meet with their colleagues, freelance employees cannot be successful, ultimately leading to a decrease in productivity across the organization. 

Mobility

There has been a huge increase in the ability to bring your own device (BYOD) to the workplace. This has become incredibly important for companies as they scale, creating a concept where work time and personal time begin to blur. By allowing people to bring their own devices to the workplace—and by contrast, take that same work-connected device home—companies are giving people the ability to work seamless, efficiently, and effectively using the devices they are already used to using. Enabling this culture allows for employees to work from wherever they may be, provided that the tools used are compatible with these devices. The IDC Mobile Worker Forecast 2015-2020 predicts that 72% of the United States workforce will be mobile in 2020—enabled to work by the ability to connect whenever from wherever.  

Teamwork

Another key component to increased productivity is teamwork, prompted by how connected employees are to one another. The 2018 Global Human Capital Trends report by Deloitte indicates that workers are more connected than ever before. They are connected via email, chat, calls, video, social media, and more—and now companies are taking advantage of this (and encouraging it) by adopting similar products and principles in the workplace to produce more team collaboration and efficiency. 
 
Companies seek productivity gains through invigorated employees. When employees are excited to be at work and enjoy using the tools they are working with, they are much more engaged, ultimately increasing productivity. Bringing people together is critically important—80% of executives rate employee experience as important or very important in their company culture. Tools like BlueJeans, Workplace by Facebook, Slack, and others make this happen. 

Intelligence

Now that we are more connected than ever before, it is important that we provide an environment where we can act on that connectivity. Organizations must become nimble with data and make quick decisions based upon numbers—not hunches. This is where artificial intelligence (AI) comes in, allowing us to boost productivity and reduce errors faster and easier than before. 
 
As David Wiener, CPO of Voicera, stated, “This blended workforce [of people and AI] will be even more reliant on strong communication skills and will empower employees to experiment with new ideas, which, once proven, effective, can get automated. Many companies are starting to understand that artificial intelligence, coupled with the right amount of human oversight, is the winning approach.” 

Combining Workplace Trends to Increase Productivity

When we think about the four workplace trends, we must consider which solutions are going to help enable flexibility, mobility, teamwork, and intelligence in the workplace. With BlueJeans, people can work how they want, when they want, where they are, from whichever device they choose. Whether you are a construction foreman who needs to connect with the home office, a surgeon who needs to meet with remote patients, or a marketing professional who needs to work with international partners, you need a platform that makes it easy to get work done.
 
At BlueJeans, we are taking an approach to provide a platform that is simple, modern, and trusted. It is not simply about video—it is about voice and data and content sharing. It is about all the interactions that you are going to have with the solution. And with multiple integrations (Microsoft, Facebook, Dolby, Amazon, Google, Slack, Polycom, and more), BlueJeans makes it easy to push the boundaries of what we expect from our tools. And it’s not only simple for users—its simple for IT administrators who have the ability to view usage data and analytics from Command Center, ensuring that BlueJeans works every time it is needed.
 
With the portfolio of BlueJeans products—Meetings, Events, and Rooms—you can be sure that work is getting done. We provide the tools employees need to be productive, no matter where, when, or how they want to work.