Grubhub is the nation's leading online and mobile food ordering company dedicated to connecting hungry diners with local takeout restaurants. The company's online and mobile ordering platforms allow more than 14 million active customers to order directly from 80,000 restaurant partners in over 1,600 cities across the United States and United Kingdom.
Operating out of offices in Chicago, New York, and London, Grubhub employees more than 2,000 people and processes nearly 400,000 orders each day. The company's portfolio of brands includes Grubhub, Seamless, Eat24, AllMenus, and MenuPages.
Whether connecting team members based in offices throughout the United States and United Kingdom, or collaborating with an abundance of restaurant partners, Grubhub is focused on customer satisfaction. For its business to run smoothly, Grubhub needs to facilitate authentic, fruitful communications between multiple parties based in numerous locations. Doing so is key not only to future innovation, but also to maintaining its strong company culture.
Grubhub + BlueJeans
Grubhub began using the BlueJeans meetings platform to connect its employees and customers in April 2013. Company leadership saw how video meetings helped Grubhub teams work together in a more collaborative, personal, and productive fashion than when left to rely on calls and emails alone. this was especially true as the company was expanding and rapidly adding employees and restaurant partners, both which required a tremendous amount of coordination across teams.
Once implemented, Van Richardson, Director of Technical Operations, and his team steadily increased Grubhub's commitment in the meetings platform and made BlueJeans a feature in the office. Since the renovations at the headquarters building, more than three times as many rooms are now equipped with video endpoints and BlueJeans technology, creating a seamless one-touch join experience for users. Calendar applications and conference room systems are integrated in a user-friendly interface that makes entering BlueJeans Meetings automatic, regardless of which room people are meeting in.
Ever since implementing BlueJeans, new employees have been able to get up-to-speed and fully integrated into the Grubhub network faster, and new restaurant partners have been able to easily access meetings with one click. With BlueJeans available on the desktop app, mobile app, and the web browser, potential customers have an easy joining experience, meaning that the focus stays on the business conversation and not the technology that enables it.
Uses: External Partner Collaboration // Company-Wide Events and Meetings
After experiencing such success with video meetings, Grubhub decided to deepen its partnership with BlueJeans to encourage employee engagement and maintain its distinct culture. By relying on large-scale event technology provided by BlueJeans Events, the company could open local events to the entire company. That's how the company was able to host Wing Fest 2016, where wing-eaters from several different offices battled it out live, linked by interactive video so everyone could cheer on their favorite contestant as they competed virtually. The platform is also used to boost employee engagement through company-wide "Fireside Chat" meetings and recorded educational training sessions
There is no doubt that BlueJeans provided an immense productivity boost across all teams at Grubhub, but no team benefited more than IT. Richardson and his colleagues fully utilize BlueJeans Command Center, an analytics dashboard that provides a clear look at the details surrounding the company's BlueJeans instance. By looking at who is using the tool, where it is being used, and how it is being used, the IT team can easily spot patterns, troubleshoot when necessary, and monitor the live meeting experience, without ever leaving the computer.
"As our employee base has grown, BlueJeans has been ready with a great solution—from facilitating small team meetings, to working with customers around the country, to supporting company-wide events."
—Van Richardson, Director of Technical Operations