Today, we are excited to announce that BlueJeans has been named the winner of a silver Stevie® Award in the Customer Service Team of the Year - Computer Services & Software category in the 16th Annual International Business Awards®. Our BlueJeans Customer Service Team is being recognized for quick and efficient service, high NPS and CSAT scores and the ability to establish long distance conversations with teams.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations. The 2019 IBAs received entries from organizations in 74 nations and territories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August. A record total of more than 4,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
Customer care requires a total commitment from every part of the organization, and we share this with everyone at BlueJeans. Great customer service is a 24-hour job, and the art of customer service is in the delivery. Our team walks side-by-side with our customers through the complete journey and it only gets better over time. From new customers to tenured users, we are hyper focused on their experience, and we’re glad to see it’s paying off.
Take users like Joshua Pawlowski, an IT Analyst at New Era Cap Co., Inc., who would be very likely to recommend BlueJeans Network for the company’s “great customer service and the application is getting better each revision.” He also applauded the “Hands-on help from my BlueJeans representatives.”
Similarly, Chad Rensi, CFO of Northstar Cooperative Inc., said:
“We had the Cisco SX-10 system installed and never used it in 8 months. Our Cisco vendor installed it and walked away with no training or support. BlueJeans is super easy and very intuitive to use. Support and training were fantastic. We have pushed our vendors and business partners to use BlueJeans to meet with us and they all love it as well. We rolled out a new 401k Plan with it, connect with the Federation Members across the country with it, and will save $28,000 doing benefit meetings with BlueJeans for our 265 employees in 3 states.”
Open office configurations and an increasingly geographically dispersed workforce are bringing video meeting and collaboration platforms into the forefront as the modern organization’s measure of culture and productivity. As such, simple, smart, and trusted applications are becoming essential to business success. By bringing video, audio and web conferencing together with the collaboration tools people use every day, BlueJeans' best-of-breed interoperability makes it the meetings platform for the modern workplace.
As more organizations seek out virtual meeting solutions, BlueJeans has undergone a strategic transformation to ensure its customer service goes above and beyond the norm. Effortless access to resources and efficient, forward-facing support place customers on the path to success. With a globally distributed customer service team, BlueJeans places emphasis on passionate, specialized teams that can offer round-the-clock support for to millions of customer needs as they arise—24 hours a day, 365 days a year. The world-class customer service that BlueJeans delivers is underpinned by the training and development of the team, as well as recognition for their performance.
The awards will be presented to winners at the 2019 International Business Awards Gala at the ANDAZ Hotel am Belvedere, Vienna, Austria on October 19, 2019. We hope to see you there!