BlueJeans Blog

BlueJeans Tip: Improving Video Conference Reliability

You wouldn’t place a personal call with a single-bar signal, would you? OK, fine...Desperate on a desert island and you need to connect with someone ASAP, high expectations are tossed aside. Video meetings, on the other hand, deserve dependable network strength every time. Collaboration and productivity require a world-class conferencing product with connectivity options for any bandwidth environment. Because of this, too often we find ourselves playing the conference "blame game" of questioning whether a conference join and reliability issue is the fault of the product or the network. 

Network Knowledge is Power
While it’s common for meeting attendees to play the product blame game during a scrambled signal, it’s often network availability that jeopardizes a call. However, not all vendors offer end-user and admin visibility to isolate network issues. This leads to management and control flaws because meeting attendees have no line of sight into the root cause. In this respect, the PRODUCT is to blame (rather than the network) if connection-related problems go unsolved due to poor troubleshooting accessibility within the client.  

The following features and join options were created by BlueJeans to improve conference reliability in limited or changing bandwidth conditions—thus, putting power into the hands of participants.

Network Strength Indicator
Built into the BlueJeans web, desktop, and mobile experience is a signal bar showing in-meeting network strength. If joining the meeting and remaining present in a single location, connectivity may change as others in your network consume additional bandwidth.

Keep an eye on this icon in the upper right-hand corner of your meeting if video or audio quality drops. Make sure you’re not running high-demand CPU applications on your machine to ensure the best picture and sound. You can also switch to a stronger network source if relying on a public LAN and need to remedy on the fly.

BlueJeans Direct Connect
Consistent performance, reliability, and security are critical components for any global business hosting video meetings. To support these needs, BlueJeans offers a dedicated private network called Direct Connect. Rather than sending and receiving a video meeting over the public network, Direct Connect allows users to access BlueJeans via the Equinix Cloud Exchange.

Here are the following benefits of this service:

  • Consistent Network Performance for HD video meetings: Participants in video meetings benefit from consistent network performance with the private network connection.
  • Additional Security: BlueJeans’ meeting traffic is retained within the private connection providing an extra level of security for BlueJeans meetings.
  • Flexible Connection Speeds: With a variety of connection speeds (200 Mbps / 500 Mbps / 1 Gbps) at your disposal, BlueJeans Direct Connect makes it easy to scale your connection to fit your needs.
  • Seamless failover: In the event of a connection failure, desktop and mobile participants retain their meeting session with no intervention required.
  • Simple ordering and service activation: Ordering and activating BlueJeans Direct Connect is easy!

Mobile Wi-Fi and Cellular
For mobile users moving into a fringe Wi-Fi area, BlueJeans will automatically switch your connection to your cellular carrier’s signal. Simply wait while the “resolving network issues” message displays on your screen during the source change.  

Software and service features that optimize meeting reliability and quality are vitally important for the modern enterprise. With BlueJeans’ in-app connectivity options and network diagnostics, meetings remain productive for any remote office or conference room joining the call.

Choose a product with the right solution for any bandwidth environment by trying BlueJeans Meetings for free today!