Imagine being able to have your health monitored by a care team from the comfort of your own home, knowing right away if there’s an issue and hopefully avoid serious problems. This is the vision of WITHmyDOC, a digital health provider that’s transforming the way patients manage chronic illnesses and improving their quality of life.
The Fort Lauderdale–based company offers a remote patient monitoring (RPM) platform that tracks a patient’s condition and sends vital information to care teams in real time. Called RPM@Home, the web-based intelligence solution supports patients with conditions such as diabetes and cardiovascular problems. Patients take their own vital signs, and results are automatically uploaded to care professionals for monitoring. When necessary, RPM@Home facilitates medical intervention.
Offered in partnership with healthcare organizations and physician practices, RPM@Home comes with BlueJeans Telehealth, a platform that allows care providers and patients to meet over video.
“We also have what we call a PEP Squad, or patient engagement professionals, who reach out to patients to onboard them and teach them how to use the equipment,” says Rodriguez, WITHmyDOC President and CEO. “If a patient starts falling off-track or is not taking their vitals on a timely basis, our PEP Squad helps them get back on track.”
Providing Intelligent and Proactive Care
With RPM@Home, patients can take multiple vitals throughout the day, giving healthcare providers a detailed view and history of how patients are doing daily. The platform’s algorithms can also detect any unusual trends in a patient’s vitals.
“By pairing that up with the ability to have the data immediately available, and talk with the patient and see them via video access, it makes for better and more proactive healthcare,” says Chief Technology Officer Frank Peluso.
Medical specialists can immediately video call a patient through BlueJeans Telehealth, which has been integrated with RPM@Home to provide a simple and intelligent way to meet. Peluso chose the BlueJeans platform partly for its ability to adjust to a network’s connection strength, ensuring its availability 24/7, including in remote areas.
“We had a plethora of criteria and the BlueJeans solution met all of them,” adds Peluso.
Rodriguez agrees, adding that he appreciated BlueJeans by Verizon’s development philosophy of making sure a product can adapt to changing industry trends and influences.
“We saw it as a natural fit,” he says. “It became a true partnership for us.”
Making a Difference to Patient Care
Video conferencing has revolutionized WITHmyDOC’s approach to delivering chronic care. It offers a seamless way to onboard patients — and by doing video calls, staff can easily identify patient issues and address them in real time.
“We can be in one-to-one video calls with our patients and teach them how to use our remote monitoring devices and app properly,” says Patient Engagement Specialist Keishla Ramos. “That has made the onboarding of patients into the platform a lot easier.”
Ramos’s team has onboarded more than 150 patients in South Florida alone and offers technical support with help from BlueJeans Telehealth.
“I’m usually one of the first people in the morning to check our portal,” says Ramos. “If I see patient data or measurements that are out of range, I call the patient on BlueJeans to see if the devices are working properly. If it’s not an error from our side or the devices, I will call a nurse immediately.”
The nurse will then review the data, get in touch with the patient, and connect them with their primary care doctor if necessary.
The medical team also responds to alerts sent by RPM@Home by prioritizing issues based on the urgency of the situation.
“That gives us an opportunity not just from a technological point of view but also a medical team perspective to provide early intervention,” says Chief Medical Officer Stephen Hunt.
“We can intervene before a negative health event happens, because our platform identifies subtle trends that would otherwise be easily missed.”
Elevating Patient Engagement
With BlueJeans Telehealth onboard, WITHmyDOC has taken patient engagement to a new level.
“Our engagement with patients and our communications with them drive everything we do,” says Rodriguez. “The telehealth component from BlueJeans gives us the ability to communicate directly with those patients visually.”
As WITHmyDOC looks to onboard and support more patients, Rodriguez adds that the company plans to continue to take a white-glove approach to its care delivery.
“With that, I believe we will continue to have excellent engagement [with our patients].”
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About the Author
Sharni Medina is the Director of Customer Marketing at BlueJeans Network, where she is responsible for sharing the voice of customers through customer-driven content and supporting business reference needs. Prior to joining BlueJeans, Sharni worked at Hewlett Packard Enterprise, leading their customer advocacy and referencing organization. Sharni holds degrees in Education and Physical Education from the University of Alberta and a Masters in Sport Management from the University of San Francisco. Outside of the office, Sharni enjoys spending time with her family and traveling.
