People Using BlueJeans Rooms

We strive to make video conferencing hassle-free, and the BlueJeans Support Team is here to make sure you get the best video meeting experience every time.

Below are a few of our most commonly asked support questions on troubleshooting your meetings. Whether you're brand new to video conferencing with BlueJeans or you're a longtime user in need of a quick fix, these answers to our FAQs can help. 

  1. How do I determine what caused quality problems in a past or current meeting?

  2. How do I fix poor video (and audio) quality from a computer?

  3. How do I record and playback my meeting? 

  4. How do I eliminate echo?

  5. What are some recommended headsets and microphones?

  6. How do I speed-dial into my meeting from mobile?

  7. How do I scale video to fit my computer view?

  8. How do I fix poor quality in a room system?

  9. What are the best practices to make sure my meeting goes well?

  10. What are the minimum system requirements for my computer in order to have a good quality meeting?

Still stuck? Head on over to the discussion boards in our Support Center or contact us directly for help.

New to BlueJeans? Check out the five things to know before hosting your first meeting.