BlueJeans Blog

BlueJeans Included in the Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions Market report

In December, we announced BlueJeans was named a December 2018 Gartner Peer Insights Customers’ Choice for Meeting Solutions. Today, we’re excited to announce that BlueJeans has tied for the highest overall rating among vendors in the Customers’ Choice Zone in the Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions report!

Today’s workforce is expanding to include more remote employees. This has created demand for more modern meeting platforms that unify company-wide collaboration through video, audio and web conferencing. To help you decide which kind of solution is right for you, Gartner’s Peer Insights ‘Voice of the Customer’: Meeting Solutions report breaks down customer feedback of the highest rated vendors with a certain number of reviews that fall into this market—including BlueJeans! 

What Is the Gartner Peer Insights Customers’ Choice?
Since October 2015, more than 150,000 reviews across more than 330 markets have been posted to Gartner Peer Insights. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction. This peer-rated distinction can be a useful complement to expert opinion, as it focuses on direct peer experiences of implementing and operating a solution. BlueJeans was named a December 2018 Gartner Peer Insights Customers’ Choice for Meeting Solutions (Web Conferencing).

The Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions report includes only meeting solutions vendors with more than 10 reviews on Gartner Peer Insights during the one-year submission period. Of those, BlueJeans tied for the highest ranking (4.7/5) in one of the subcategories “Integration and Deployment,” and received a ranking of 4.6 out of 5 overall and the same in the remaining categories. The additional subcategories were “Willingness to Recommend (87%),” “Product Capabilities (4.6/5),” “Evaluation and Contracting (4.6/5),” and “Service and Support (4.6/5)”.

In addition to the synthesis provided by the Customers’ Choice, we believe the individual reviews and ratings within Gartner Peer Insights can be a valuable source of lessons learned for those currently in the buying cycle for the Meeting Solutions market, particularly if you can find and read reviews from end users like you. Here are some of the great things our users are saying about us:

“Throughout the implementation BlueJeans were extremely supportive and have continued to be over the past 3 years. They listen to our needs and adapt their roadmap to meet them, introducing new elements quickly. Their roadmap is clear but flexible. Their partnership model works very well with regular meetings with our customer service rep, we don’t have another partner who consistently delivers this level of care and attention to their customer services.” – CIO, Manufacturing Industry (January 26, 2019)

“Perfect Communication Software. This software makes possible to host or be a member of a group call for a really large group of people without losing the quality of the video. But I used it to communicate with my remote team members. First of all, BlueJeans is intuitive and everything is in a place where it should be. Second thing - it is reliable, so connection quality is great, even in the mobile version. And finally - a lot of functions can offer a really wide functional of this app.” – Digital Analyst, Finance Industry (January 24, 2019)

“Virtual Meetings Simplified. Facilitating and conducting meetings with Blue Jeans has been remarkable. Since not everyone can physically attend meetings, having a software for virtual audio/video meetings is quite ideal for our team. A great aspect, is that we can use this software on our PC, laptop or phone which makes it truly accessible for us.” – Knowledge Specialist, Retail Industry  (January 21, 2019)

“BlueJeans is used extensively in our company! We use BlueJeans for video conferencing. All of our meeting rooms are setup with BlueJeans, and it is seamless to join meetings using BJ. The quality of the calls and videos are really awesome.” – Software Engineer, Transportation Industry (January 8, 2019)

“BlueJeans Meetings Is The Best Client And Office-Wide Video Conference Tool! We transferred to BlueJeans Meetings from FreeConferencePro and UberConference, because of the conference meeting issues we got from the later two. In BlueJeans Meetings, it is irrelevant if the participants are only three or if it is as huge as 30+ team members and clients because the video, screen sharing, presentation and connection quality is just the same. We haven't had any issues with BlueJeans Meetings since we started our subscription with them.” – Recruiting Coordinator, Services Industry (January 8, 2019)

We are so honored to be named in this report and the significance we believe it holds—that our customers love us as much as we love them!

You can check out the report summary on the Gartner site here. You can also download and read a complimentary copy of the full report here. To learn more about how BlueJeans can benefit your business, check out our 30-day free trial today.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions, Peer Contributors, 27 February 2019.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.