By Lindsey Westbrook   Shailesh Hegde, product manager at BlueJeans, spends all day talking with customers about what their day-to-day online meetings-related demands are. Those interviews inform him of their evolving needs and, together with his teams, he spends the rest of his time devising ways to improve the products and add new features to enhance video calls.   First Video Call User Type: IT Admin
By Lindsey Westbrook   BlueJeans Product Manager Shailesh Hegde describes a typical day in the life of a company helpdesk person or IT admin. “The admin gets a complaint about online meetings that went poorly in terms of call quality. It happens to everyone. But, if they’re using BlueJeans for their online video conference calls, they can log into their Command Center, where we have a feature that highlights the negative statistics, and start to proactively troubleshoot any virtual meeting.”  
Lindsey Westbrook   BlueJeans product manager Shailesh Hegde has a couple of go-to phrases that guide his work with Command Center, where BlueJeans customers go to monitor their online meeting usage, troubleshoot online meetings, and even calculate, using the handy tool, their return on investment (ROI) for having purchased BlueJeans to conduct video calls.   “If you can’t measure it, then you can’t improve it.”
By Lindsey Westbrook   Robb Woods, BlueJeans director of business value and solution strategy, spends a lot of time listening to what potential BlueJeans video conferencing clients want—and they don’t always put it in the same terms the company uses.   Interoperability for Video Calls? “Interoperability is a term we use internally all the time,” he says, “even though I wouldn’t expect the customer to. When they come to us asking about our capabilities, or conducting an internet search, they’re looking for video calls, video conferencing, and so on. They’re not necessarily thinking ahead to, for instance, the minute details of implementing video calling with the hardware they’ve currently got in their offices.”
By Lindsey Westbrook   Robb Woods, BlueJeans director of business value and solution strategy, spends his days working with large organizations to first understand their goals, objectives, pain points, and challenges, and then develop a BlueJeans video conferencing strategy roadmap for the path forward. Through this consulting, he helps the client understand how video conferencing and video calls can enhance their business in all sorts of ways, and specifically what BlueJeans offers. He’s fully engaged in helping the client determine the suitability of BlueJeans video conferences and the expected return on investment.  
If you have worked in a typical office setting, you have likely encountered—and struggled valiantly—with the typical conference room: a bulky phone with endless buttons and poor audio, projectors with multiple connection points (but not compatible with your laptop, of course, for your presentation) and if by a stroke of luck you are able to connect with remote co-workers, the connection is fuzzy and likely freezes or even drops the call altogether.    This is the stuff of workplace nightmares; here’s where interoperability—the seamless integration of different hardware and external components, regardless of brand—comes into the picture. 
As a national sales manager for BlueJeans, Damian Giuseffi has amassed deep knowledge about BlueJeans Events, the offering specifically designed for live video broadcasting to large groups, and perfect for company town hall meetings, all-hands meetings, and webinars with multiple hosts.   “Companies come to me interested in the idea of multipoint interaction via video streaming, meaning, the capability to internet-broadcast a meeting to (potentially) thousands of employees, all over the world, by several presenters. I tell them, not only can we do all that, but we can give them very fine control over the presenters: they can allow certain folks but not others to share their desktops, or mute or un-mute them on the fly.”

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