You’ve heard the argument before: what separates an impactful IT department from one which simply handles ‘the plumbing?’ The truth is, nowadays there’s rarely a place for purely transactional IT in mid to large sized companies. It’s a new era, with new expectations for IT to prove their trending value.

IT leaders now face two challenges. One, how do they continue to drive even more value from IT? Two, how do they effectively communicate that value to their peers, executives and stakeholders?

This handbook offers 9 surefire ways to migrate IT further from a cost center and towards a value center, with tips to make sure the value is articulate and nothing left to the imagination.