BlueJeans Network

Subscription Plan-Specific Terms (Channel)

Last Updated October 18, 2022

These Subscription Plan-Specific Terms apply to orders for licenses of BlueJeans Services purchased from an authorized BlueJeans channel partner (“Partner”). For licenses/plans purchased directly from BlueJeans, the Terms on the Order Form between Customer and BlueJeans apply.

In addition to the Terms and Conditions governing each Customer End User’s access to and use of the BlueJeans Services, the terms and other provisions of these BlueJeans Subscription Plan-Specific Terms shall apply with respect to the specific Services Plan licensed. This document sets forth those terms and provisions (in addition to the Terms and Conditions) specific to the Services Plan licensed. These provisions are subject to change in BlueJeans sole discretion; your continued access and/or use of the Services following any changes or updates constitutes your agreement to the same.

General Terms & Conditions
BlueJeans Meetings: Enterprise Named Host Plan
BlueJeans Meetings: Enterprise Corporate Access Plan
BlueJeans Meetings: Enterprise Concurrent Connections Plan
BlueJeans Meetings: Enterprise Active Host Enterprise (Employee) Plan
BlueJeans Meetings: Enterprise Active Host Group/Department Plan
BlueJeans Gateway Service for Microsoft Teams- Named Host Plan
BlueJeans Gateway Service for Microsoft Teams-Concurrent Connections Plan
BlueJeans Gateway Service for Microsoft Teams – Enterprise License Plan
Gateway for Microsoft Teams Custom IVR
Gateway Service for Microsoft Teams -- Rooms Plan
BlueJeans Events: Per Event Plan
BlueJeans Events: Unlimited Non Concurrent License Plan
BlueJeans Rooms as a Service with Dolby Voice Plan – End of Support December 31 2022
BlueJeans Rooms as a Service with Dolby Voice Pro Plan – End of Support December 31 2022
BlueJeans Rooms as a Service with Dolby Voice Huddle – End of Support December 31 2022
BlueJeans Network Rooms License / BlueJeans Network Room License with Dolby License – End of Support December 31 2022
BlueJeans Rooms Custom IVR
Premium Calling Feature (including Call Me)
Premium Calling with Global Audio Annual Subscription Plan
BlueJeans Premium Calling US Toll Free and US Call Me Per User Plan
Premium Access China
Meeting Assist Plan
Event Assist Plan
BlueJeans Direct Connect Plan
BlueJeans Rooms as a Service and Meetings Starter Pack – Dolby Rooms as a Service End of Support December 31 2022
BlueJeans Platform Starter Pack
BlueJeans Rooms as a Service Add on Pack to the Platform Starter Pack – End of Support December 31 2022
BlueJeans Rooms as a Service and Gateway for Microsoft Teams Concurrent Connection Pack Plan – Dolby Rooms as a Service End of Support December 31 2022
BlueJeans Rooms as a Service with Dolby Voice Huddle and Gateway for Microsoft Teams Concurrent Connections Pack – Dolby Rooms as a Service End of Support December 31 2022
Gateway for Microsoft Teams 1080P
BlueJeans Native Rooms Plan
BlueJeans Events: Unlimited Non Concurrent License Plan (capped attendees) Plan
BlueJeans Meetings: Standard Named Host Plan
BlueJeans Meetings: Pro Named Host Plan
BlueJeans Telehealth General Terms & Conditions
BlueJeans Telehealth: Standard Plan, Named Host Licensing Model
BlueJeans Telehealth: PLUS PLAN, NAMED HOST LICENSING MODEL
BlueJeans Telehealth: PREMIUM PLAN, NAMED HOST LICENSING MODEL
BlueJeans Expo: Unlimited Non-Concurrent License Plans

1. General Terms & Conditions: Applicable to all BlueJeans Service Plans

The following terms apply to each BlueJeans Service (including related features):

BlueJeans Services (the “Service(s)”) refers to those hosted video conferencing services which Customer has licensed through a Partner. BlueJeans provides the Services across multiple platforms through its website located at: http://www.bluejeans.com.
Applicable Terms and Conditions: http://bluejeans.com/site/terms-and-conditions
Applicable Acceptable Use Policy: http://bluejeans.com/site/acceptable-use-policy
Customer in these Terms refers to the entity identified on the Order Form which has purchased licenses for use of the BlueJeans Services from an authorized BlueJeans channel partner.
Order Form in these Terms refers to the document signed between Customer and the Partner which identifies the types and quantities of Service licenses purchased.
License Term in these Terms refers to the period of time identified on the Order Form for which Customer has a paid subscription to use the Services.
The BlueJeans Service combines video, audio, and web-conferencing in one platform; it is not generally intended to be used solely for audio-only purposes. If Customer’s use indicates that it is using the Service predominantly as an audio-only bridge, and if BlueJeans requests, Customer agrees to work with BlueJeans in good faith to help better utilize and leverage all aspects and features of the Services.
-The Services may be used in connection with third party hardware, services, applications, code, or products (“Third Party Products”). Customer is solely responsible for obtaining such Third Party Products, and agrees that (a) BlueJeans makes no representations and disclaims all warranties, express or implied, regarding Third Party Products, (b) BlueJeans is not responsible and shall have no liability for Third Party Products or the unavailability of Third Party Products, (c) if Third Party Products are provided under a separate license or other agreement, such terms govern with respect to such Third Party Products, (d) Customer may be required to pay additional fees to the provider(s) of Third Party Products, and (e) Customer is solely responsible and liable for its use of Third Party Products.
If BlueJeans provides Customer with, and/or provides Customer with access to, any information relating to the Attendees of a Meeting or Event, Customer agrees it will (a) only use such information to contact the Attendees in connection with such Meeting or Event, (b) not share such information with any third parties, and (c) comply with all applicable laws in the processing and use of such information.
If Customer’s license includes access to the BlueJeans Streaming feature, the following terms only apply in the event that Customer uses the BlueJeans Streaming feature:
- Customer will use the Services via or in connection with Facebook; BlueJeans does not control what Customer posts to Facebook.
- Each BlueJeans Streaming Meeting may be limited in duration and/or by number of end points based on Facebook restrictions.
- If Customer requires testing before an BlueJeans Streaming Meeting and/or assistance during an BlueJeans Streaming Meeting, Meeting Assist Services may be purchased for additional fees, and must be scheduled at least 7 days in advance. Purchase of Meeting Assist Services does not guarantee any result.
- Customer is responsible to understand and comply with Facebook's requirements and standards, and must review and agree to all of Facebook's policies, including Facebook’s Terms and Policies (which include Facebook’s Community Standards, Data Policy, and Statement of Rights and Responsibilities) prior to streaming or posting content via Facebook.
- Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.

2. BlueJeans Meetings: Enterprise Named Host Plan

A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed on the Order Form to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.
Except as otherwise stated, the maximum number of endpoints in a meeting is 200.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth on the Order Form.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

3. BlueJeans Meetings: Enterprise Corporate Access Plan

With this Plan, Customer is entitled to provision a Named Host to each Employee, such that each Employee may host BlueJeans Meetings during the applicable Term.
Service may only be provisioned to individual Employees of Customer.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts/licenses is prohibited.
Except as otherwise stated, the maximum number of endpoints in a Meeting is 200.
Customer shall certify to BlueJeans the actual number of Employees in Customer’s Enterprise (“Employee Count”) (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer must certify to BlueJeans the Employee Count on the Order Form. For each additional certification, an officer or other authorized employee of Customer must certify the Employee Count to BlueJeans via email. BlueJeans may verify Customer’s Employee Count via third party sources. If the number of Employees has increased by 10% or more at any time due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans and Partner, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
“Employee” means a unique person employed by or in Customer’s Enterprise, whether or not given access to the Services, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services.
“Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition, or any entity which acquires Customer, during the License Term, provided that Customer has provided notice to BlueJeans and Partner as required above and such entity’s employees are thereafter included in Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth herein.
Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the definition of Enterprise for purposes of determining Employee Count.
To the extent Enterprise includes any person or entity other than Customer as provided for above, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

4. BlueJeans Meetings: Enterprise Concurrent Connections Plan

The Concurrent Connection (Ports) plan is based on the number of concurrent connections to the Service that occur during Customer’s meetings each Day. For the purposes of this Plan, a Day is the 24-hour period from midnight to 11:59pm Pacific Time. At any one time (across all Customer’s meetings that are occurring at such time), Customer (and the participants to its meetings) may only utilize up to the number of committed connections to connect to the Service.
A concurrent connection is any endpoint that connects to the Service, and includes connections via web, applications, phone, room systems, and any other means utilized to connect to the Service. Each Call Me call qualifies as a concurrent connection, as does each Toll, Toll Free and International call. Please note that one participant in a meeting may utilize more than one concurrent connection – for example, paired endpoints (if a participant has both called in as well as joined the meeting via the web) are considered different concurrent connections.
Overage Fees apply per concurrent connection, per Day, based on the maximum concurrency of concurrent connection used by Customer and its meeting participants above the committed connections quantity at a rate set by Partner per concurrent connection per Day. This overage fee will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.
Customer must begin and be an active participant in every meeting.
Any sale, resale, license, sublicense, rent, timeshare or transfer of concurrent connections licensed is prohibited.
Except as otherwise stated, the maximum number of participants or participant endpoints in a meeting is 200.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

5. BlueJeans Meetings: Enterprise Active Host Enterprise Plan

The Active Host Enterprise Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
Hosts and Active Hosts: The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting. A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each Employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the Enterprise for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
Subscription Period and Fees: The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term. Fees are calculated for each Subscription Period as follows:

For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below)
For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

Average Active Host Count: In the final week of the then-current Subscription Period, BlueJeans will calculate the Average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.
Employee Count: Customer’s Employee Count is the actual number of Employees in Customer’s Enterprise. “Employee” means a unique person employed by or in Customer’s Enterprise, and a unique person otherwise paid by or acting on behalf of Customer’s Enterprise who is given access to the Services. “Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition if such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and any renewals. Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth above.
Employee Count Certification: Customer shall certify its Employee Count: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer certifies to BlueJeans the Employee Count set forth on the Order Form. For each additional certification, Customer must certify to BlueJeans the Employee Count to BlueJeans via email. BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.
Increase in Employee Count: If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.
Except as otherwise stated, the maximum number of endpoints in a meeting is 200.
Simultaneous meetings/video conferences by a Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

6. BlueJeans Meetings: Active Host Group/Department Plan:

The Active Host Group Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees in a specifically defined department (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
Hosts and Active Hosts: The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting. A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates, contractors, or employees of Customer in a department outside of the Group) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity and/or department shall be included in the Customer Group for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
Subscription Period and Fees: The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term. Fees are calculated for each Subscription Period as follows:

For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below);
For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

Average Active Host Count: In the final week of the then-current Subscription Period, BlueJeans will calculate the average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.
Employee Count: Customer’s Employee Count is the actual number of Employees in Customer’s Department. “Employee” means a unique person employed by Customer Department, and a unique person otherwise paid by or acting on behalf of Customer Department who is given access to the Services, in each case where such person is a member of, or working in or for, the Department. “Department” means a verifiable specifically identified and delineated department within the legal entity that is authorized to execute and administer this Order Form (e.g., Customer’s Finance or Sales department). “Department” will not include any new additions due to a new entity Customer acquires by virtue of merger or acquisition unless and until such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and renewals. Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
Employee Count Certification: Customer shall certify its Employee Count to BlueJeans: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer certifies the Employee Count set forth on the Order Form. For each additional certification, Customer must certify the Employee Count to BlueJeans via email. BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.
Increase in Employee Count: If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.
Except as otherwise stated herein, the maximum number of endpoints in a meeting is 200.
Simultaneous meetings/video conferences by a Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

7. BlueJeans Gateway Service for Microsoft Teams – Named Host Plan

The BlueJeans Gateway Service enables Microsoft Teams meetings initiated by an authorized Microsoft Teams user (“Teams User”) with a BlueJeans Gateway Service license to include qualifying third-party room systems as connected participants to a Teams meeting.
A Gateway Named Host is a Teams User who is provisioned an account to use the BlueJeans Gateway Service when hosting Teams meetings.
With a Gateway Named Host subscription to the BlueJeans Gateway Service, Customer may provision or assign Gateway Named Host licenses to its employees up to the number of Gateway Named Hosts licensed on the Order Form. Customer may not utilize more than the number of Gateway Named Hosts licensed as set forth on the Order Form.
Gateway Named Hosts may be assigned to individual employees of Customer only.
Gateway Named Hosts may not be shared or used by anyone other than the individual employee provisioned.
Generic naming conventions for Gateway Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Gateway Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Gateway Named Hosts is prohibited.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

8. BlueJeans Gateway Service for Microsoft Teams-Concurrent Connections Plan

The BlueJeans Gateway Service enables Customer’s qualifying third-party room systems to connect as participants to Customer’s authorized Microsoft Teams meetings.
A “Concurrent Connection” is an H.323 or SIP room system that uses the Gateway Service to connect to a Teams meeting across all Customer’s meetings that are occurring at such time.
With a Gateway Concurrent Connections subscription to the BlueJeans Gateway Service, Customer may simultaneously utilize up to the number of committed Concurrent Connections to connect to Customer’s authorized Teams meetings.
Overage Fees apply per Concurrent Connection, per Day, based on the maximum concurrency of connections used by Customer and its meeting participants above the committed Concurrent Connection quantity at a rate set by Partner per concurrent connection per Day. This overage fee will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Concurrent Connections licensed is prohibited.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

9. BlueJeans Gateway Service for Microsoft Teams – Enterprise License Plan

The BlueJeans Gateway Service enables Microsoft Teams meetings initiated by an authorized Microsoft Teams user (“Teams User”) with a BlueJeans Gateway Service license to include qualifying third-party room systems as connected participants to a Teams Meeting.
A Gateway Named Host is a Teams User who is provisioned an account to use the BlueJeans Gateway Service when hosting Teams meetings.
With this Enterprise License Plan subscription to the BlueJeans Gateway Service, Customer may provision a Gateway Named Host to each Teams User in its Enterprise.
Gateway Named Hosts may be assigned to individual employees of Customer only.
Gateway Named Hosts may not be shared or used by anyone other than the individual employee provisioned.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Gateway Named Hosts is prohibited.
Simultaneous meetings/video conferences by a Gateway Named Host are prohibited.
Customer shall certify to BlueJeans and Partner the actual number of Microsoft Teams accounts which Customer is entitled to provision pursuant to its license agreement with Microsoft (“Enterprise Count”) (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. The Enterprise Count includes all Teams licenses Customer may provision, regardless of Customer’s actual number of provisioned Teams Users.
For the certification concurrent with the execution of this Order Form, Customer must certify to BlueJeans and Partner the Enterprise Count on the Order Form. For each additional certification, an officer or other authorized employee of Customer must certify the Enterprise Count to BlueJeans and Partner via email. BlueJeans and Partner may verify Customer’s Enterprise Count via third party sources.
If Customer increases its Enterprise Count by 10% or more at any time due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans and Partner, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
If Customer licenses Microsoft Teams on a company-wide basis, Customer’s Enterprise Count is the actual number of Customer’s Employees. “Employee” means a unique person employed by or in Customer’s Enterprise, and a unique person otherwise paid by or acting on behalf of Customer who is given access to the Services.
“Enterprise” means (a) Customer and (b) any legal entity that Customer owns or has under Customer’s common control by a factor of fifty percent (50%) or more to the extent Customer intends to allow any such entity (or such entity’s employees) to utilize the Service. “Enterprise” will include any new entity Customer acquires by virtue of merger or acquisition, or any entity which acquires Customer, during the License Term, provided that Customer has provided notice to BlueJeans and Partner as required above and such entity’s employees are thereafter included in Enterprise Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. “Enterprise” will not include any entity that, at any time, is sold, spun off, liquidated, or that otherwise ceases to satisfy the elements of the definition of Enterprise set forth herein.
Customer may not provision the Services to any other entity or person (including affiliates or contractors) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity shall be included in the definition of Enterprise for purposes of determining the Enterprise Count.
To the extent Enterprise includes any person or entity other than Customer as provided for above, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

10. Gateway for Microsoft Teams Custom IVR

Customer shall pay a non-refundable one-time setup fee and monthly subscription fees for access to the Gateway for Microsoft Teams Rooms Custom IVR Experience. The Gateway for Microsoft Teams Rooms Custom IVR Experience consists of a Customer-provided graphic integrated into the launch animation (“Splash Screen”) and a Customer-provided interactive voice response (IVR) greeting menu for Customer’s Room systems that connect to a Teams meeting via the BlueJeans service and the H.323 and SIP protocol.
Customer represents and warrants that it owns, or has the necessary permissions to use and authorize, the use of all files it provides to BlueJeans for this service (“Room Files”). Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store and display the Room Files for the purpose of and in conjunction with providing and supporting the Service.
Customer shall promptly provide the Room Files required to implement the Gateway for Microsoft Teams Rooms Custom IVR Experience (including those identified in the IVR Design Requirements) in the formats required by BJN; BJN must receive the Room Files before work can begin on the customization.
The customization may be subject to changes by BlueJeans to meet BlueJeans’ branding guidelines (for example, services will still be identified as “powered by BlueJeans”), technical limitations, accessibility requirements, compliance with applicable law, and otherwise within BlueJeans’ reasonable discretion.
BJN will provide draft versions of the introductory animation and implement the design in a demonstration server before Customer’s formal sign-off.
Customer may be required to configure its Room systems to the production environment designated by BJN (including IP address and DNS record) to use this service.
Any changes requested by Customer to the Gateway for Microsoft Teams Rooms Custom IVR Experience (i.e. the Splash Screen or new Room Files) after the initial go-live date will require payment of separate implementation fees.

11. Gateway Service for Microsoft Teams Room Plan

The BlueJeans Gateway Service enables Customer’s qualifying room systems to connect as participants to Customer’s authorized Microsoft Teams meetings.
The BlueJeans Gateway Service enables Microsoft Teams meetings initiated by an authorized Microsoft Teams user (“Teams User”) with a BlueJeans Gateway Service license to include qualifying third-party room systems as connected participants to a Teams Meeting.
With a Gateway Room(s) subscription to the BlueJeans Gateway Service, Customer may provision or assign Gateway license to a specific Customer-owned Conference Room or meeting room or qualifying room system up to the number of Gateway Rooms licensed on the Order Form. A Gateway Room license may not be shared or used other than as the account for that particular conference or meeting room Customer may not utilize more than the number of Gateway Rooms licensed as set forth on the Order Form.
Gateway Rooms may be assigned to individual conference rooms of Customer only.
Gateway Rooms may not be shared or used by conference rooms other than the individual conference room provisioned.
Generic naming conventions for Gateway Rooms are prohibited.
Simultaneous meetings/video conferences by a Gateway Room license are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Gateway Rooms licenses is prohibited.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

12. BlueJeans Events: Per Event Plan

With this plan, Customer may utilize the BlueJeans Event Service in order to conduct the number of Events set forth on the Order Form within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
The Events must be used during the applicable License Term; any unused Events at the end of the applicable License Term expire and do not carry over into future License Terms.
The maximum number of Attendees per Event is based on the Plan set forth on the Order Form.
An Attendee is defined as an end point which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
There is a limit of 100 combined Moderator and Presenter endpoints per Event.
The maximum duration for each Event is two hours.
Overage Fees: Customer will be charged overage fees at a rate set by Partner on a per Event basis to the extent it exceeds either the maximum number Attendees and/or maximum duration, as follows:
- Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner
- Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.

13. BlueJeans Events: Event Unlimited Non Concurrent License Plan

With this plan, each internal department for which Customer purchases a license may utilize the BlueJeans Event Service for an unlimited number of Events within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
The number of Events that may occur simultaneously is limited to the number of licenses set forth on the Order Form. For example, if Customer has purchased two licenses, Customer may only have up to two Events occurring at the same time.
The maximum number of Attendees per Event is based on the Plan set forth on the Order Form. There is a limit of 100 combined Moderator and Presenter endpoints per Event.
An Attendee is defined as an endpoint which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
The maximum duration for each Event is eight hours.
Overage Fees: Customer will be charged overage fees on a per Event basis at a rate set by Partner to the extent an Event exceeds the maximum number Attendees and/or maximum duration, as follows:
- Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner.
- Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner.

14. BlueJeans Rooms as a Service with Dolby Voice Plan

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under the RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the document Customer receives for shipping purposes.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or BlueJeans, the authorized partner through which Customer has ordered the RaaS Service (“Partner”) or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to the Agreement Customer has for RaaS with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. Customer will not bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document provided for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans or a Partner), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then Partner will bill Customer for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and Partner will bill Customer a replacement fee.
Subject to Customer’s compliance with these terms and Customer’s RaaS-related Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans or the Partner. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans or the Partner) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, Partner will bill customer a fee.
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Notwithstanding the above, a Customer located in the Canada, Ireland UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain or Sweden (“Territory”) may, in its order form, contract with BlueJeans (or an authorized distributor or reseller of BlueJeans) in order to ship Supplied Products into the Territory. In such specific circumstances, in addition to the terms set forth above (including the referenced links), the following also apply:

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

15. BlueJeans Rooms as a Service featuring Dolby Voice Room Pro Plan

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under this RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or either BlueJeans or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to this Agreement with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer under this Order may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. BlueJeans will bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document that BlueJeans provides for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then BlueJeans will invoice Customer and Customer agrees to pay $6000 for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and will invoice Customer and Customer agrees to pay a replacement fee of a minimum of $6000.
Subject to compliance with this Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, BlueJeans will invoice Customer and Customer agrees to pay a fee of $6000.00
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

16. BlueJeans Rooms as a Service with Dolby Voice Huddle

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under this RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or either BlueJeans or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to this Agreement with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer under this Order may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. BlueJeans will bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document that BlueJeans provides for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.

Customer must return the original Supplied Product to BlueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then BlueJeans will invoice Customer and Customer agrees to pay $2500 for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and will invoice Customer and Customer agrees to pay a replacement fee of a minimum of $2500.
Subject to compliance with this Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.

No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, BlueJeans will invoice Customer and Customer agrees to pay a fee of $2500
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

17. BlueJeans Room License / BlueJeans Room License with Dolby License Plan

The BlueJeans Room license makes available to Customer certain BlueJeans features and functionality, which generally includes the BlueJeans Rooms software application, certain one-touch connection features, and the ability to connect to supported enterprise calendaring systems to assist with scheduling meetings within the particular conference or meeting room system.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Network Room License is prohibited.
To utilize the Network Room Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Network Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

18. BlueJeans Room Custom IVR

Customer shall pay a non-refundable one-time setup fee and monthly subscription fees for access to the Customized Room Systems Experience. The Customized Rooms Systems Experience consists of a Customer-provided graphic integrated into the launch animation (“Splash Screen”) and a Customer-provided interactive voice response (IVR) greeting menu for Customer’s Room systems that connect to BlueJeans via the H.323 and SIP protocol.
Customer represents and warrants that it owns, or has the necessary permissions to use and authorize, the use of all files it provides to BlueJeans for the Customized Room Systems (“Room Files”). Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store and display the Room Files for the purpose of and in conjunction with providing and supporting the Service.
Customer shall promptly provide the Room Files required to implement the Customized Room Systems Experience (including those identified in the IVR Design Requirements) in the formats required by BJN; BJN must receive the Room Files before work can begin on the customization.
The customization may be subject to changes by BlueJeans to meet BlueJeans’ branding guidelines (for example, services will still be identified as “powered by BlueJeans”), technical limitations, accessibility requirements, compliance with applicable law, and otherwise within BlueJeans’ reasonable discretion.
BJN will provide draft versions of the introductory animation and implement the design in a demonstration server before Customer’s formal sign-off.
Customer must configure its Room systems to the production environment designated by BJN (including IP address and DNS record) to use the Customized Room Systems Experience and must retain such configuration (or other configurations as may be required by BlueJeans) to continue to use the Customized Room Systems Experience.
Any changes requested by Customer to the Customized Room Systems Experience (i.e. the Splash Screen or new Room Files) after the initial go-live date will require payment of separate implementation fees.

19. Premium Calling Feature (including Call Me)

Enablement of the Premium Calling feature allows Customer’s meeting participants to (a) dial into Customer’s Meetings and/or Events from an expanded set of phone numbers and (b) use the BlueJeans Call Me functionality during Meetings and/or Events.
The list of Premium Calling phone numbers and Call Me-eligible country codes is available at bluejeans.com/premium-numbers.
While there is no upfront subscription fee or minimum monthly charge for use of the Premium Calling feature, Customer agrees to pay the per minute costs incurred when participants use the number(s) in the identified countries. The rates for use of the number(s) are located here: https://drive.bluejeans.com/file/premium-numbers-data-sheet or as otherwise made available by BlueJeans. Service countries and rates are subject to change in BlueJeans’ sole discretion and any such changes are effective upon release of such changes by BlueJeans.
Customer acknowledges it is responsible for managing its participants’ use of the Premium Calling feature. An administrative user of Customer may contact BlueJeans Support to disable individual numbers and/or country codes. Customer is solely responsible for, as applicable, collecting any required consent to contact phone numbers provided by participants for use of the Call Me feature.
The BlueJeans rates do not include carrier fees. Participants who use Premium Calling may incur applicable roaming, international or other fees from their telephone service provider and/or wireless carrier.
In addition to the above charges, BlueJeans reserves the right to charge Customer fees to the extent Customer (or its meeting participants) use the Call Me Feature to dial international, (900), or other premium rate phone numbers.
For the avoidance of doubt, each use of the Call Me feature counts as an endpoint connection such that Customer may be liable for overages if Customer’s use exceeds its plan limitations or restrictions. If applicable, the participants’ Use of the Call Me Feature applies towards any PSTN limitations or restrictions in Customer’s Order Form and/or Agreement.
All Terms & Conditions set forth on Customer’s active Order Form shall remain the same unless otherwise expressly specified to the contrary in this Order Form. Access to the Premium Calling feature terminates upon termination of the Services, unless otherwise determined by BlueJeans and/or Customer.

20. Premium Calling with Global Premium Audio Annual Subscription Plan

If Customer has previously signed an Order Form for Premium Calling, this Order Form supersedes and replaces the current Term for that prior Premium Calling Order Form.
Enablement of the Premium Calling feature allows Customer’s meeting participants to (a) dial into Customer’s Meetings and/or Events from an expanded set of phone numbers and (b) use the BlueJeans Call Me functionality during Meetings and/or Events.
The list of Premium Calling phone numbers and Call Me-eligible country codes is available at bluejeans.com/premium-numbers. Service countries are subject to change in BlueJeans’ sole discretion and any such changes are effective upon release of such changes by BlueJeans.
With a subscription to this feature of the BlueJeans Service, Partner will apply certain discounts and reductions to the invoiced fees Customer accrues for its use of Premium Calling.
The annual fee for the Premium Global Numbers Audio Subscription (“PGNAS”) in this order form will be spread equally across each billing cycle during the Initial Term and again during each Renewal Term (such monthly billing cycle amount is referred to herein as the “Monthly Fee”).
Partner will apply the following to the gross value of Partner’s invoices for fees incurred due to Customer’s use of the Premium Calling Service during the Term: (a) a percentage discount (“Premium Discount”) communicated to Customer by Partner, and (b) a fee deduction (“Deduction”) in an amount up to the value of the Monthly Fee.
For purposes of clarification, unless otherwise stated by Partner, the Deduction is not assignable, transferable, or otherwise redeemable. Regardless of the value of the Deduction applied, no Monthly Fee value shall roll over, in whole or in part, to prior or subsequent monthly billing cycle invoices and/or Terms.
Customer acknowledges it is responsible for managing its participants’ use of the Premium Calling feature. An administrative user of Customer may contact BlueJeans Support to disable individual numbers and/or country codes. Customer is solely responsible for, as applicable, collecting any required consent to contact phone numbers provided by participants for use of the Call Me feature.
Participants who use Premium Calling may incur applicable roaming, international or other fees from their telephone service provider and/or wireless carrier.
Customer may be responsible for additional fees to the extent Customer (or its meeting participants) use the Call Me Feature to dial international, (900), or other premium rate phone numbers.
For the avoidance of doubt, each use of the Call Me feature counts as an endpoint connection such that Customer may be liable for overages if Customer’s use exceeds its plan limitations or restrictions. If applicable, the participants’ Use of the Call Me Feature applies towards any PSTN limitations or restrictions in Customer’s Order Form and/or Agreement.
All Terms & Conditions set forth on Customer’s active Order Form shall remain the same unless otherwise expressly specified to the contrary in this Order Form. Access to the Premium Calling feature terminates upon termination of the Services, unless otherwise determined by BlueJeans.

21. Premium Calling US Toll Free and US Call Me – Per User Feature Plan

Premium Calling US Toll Free and US Call Me – Per User Feature allows Customer’s Meeting participants to (a) dial into Customer’s Meetings from a US Toll Free number provided by BlueJeans, and (b) use the Call Me functionality for US-based numbers only, in each case without incurring per minute usage fees for such use.
If it desires, Customer may also access the more general BlueJeans Premium Calling Feature, either by requesting BlueJeans support to enable the feature, or enabling the feature itself. Once enabled, the BlueJeans Premium Calling Feature allows Customer’s meeting participants to (i) dial into Customer Meetings and/or Events from an expanded set of phone numbers, and (ii) use the BlueJeans Call Me functionality internationally during Meetings and/or Events. BlueJeans will invoice Customer and Customer agrees to pay the per minute costs incurred when hosts and/or participants use the Premium Calling Feature.
IMPORTANT: if Customer does not want to be billed the per minute fees for use of the general Premium Numbers Feature, Customer must not enable it. Customer acknowledges it is responsible for managing its participants’ use of the Premium Calling feature. The rates for use of the number(s) are located here: https://drive.bluejeans.com/file/premium-numbers-data-sheet or as otherwise made available by BlueJeans. Service countries and rates are subject to change in BlueJeans’ sole discretion and any such changes are effective upon release of such changes by BlueJeans.
The BlueJeans rates do not include carrier fees. Participants may incur applicable roaming, international or other fees from their telephone service provider and/or wireless carrier.
Customer is solely responsible for, as applicable, collecting any required consent to contact phone numbers provided by participants for use of the Call Me feature.
All Terms & Conditions set forth on Customer’s other active Order Form(s) shall remain the same unless otherwise expressly specified to the contrary in this Order Form.

22. Premium Access China

Any sale, resale, license, sublicense, rent, timeshare or transfer of Premium Access China plan connections is prohibited.
BlueJeans and/or Partner may cancel Customer’s access to the Premium Access China connections upon notice to Customer at any time due to termination of BlueJeans’ access to such connections, a change in law, rule, statute, regulation or decree, or changes in market conditions or other circumstances which result in BlueJeans’s inability to offer the Premium Access China Plan in a commercially reasonable manner, in BlueJeans’s sole discretion.
Premium Access China connection overage fees may apply at a rate set by Partner if Customer’s usage of the connections exceeds the quantity stated in the Order Form.

23. Meeting Assist Plan

A Meeting Assist must be at least one hour in length.
The Meeting Assist Service must be scheduled 2 days in advance of Meeting date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/meeting-assist-service.
The Meeting Assist Service does not guarantee any result of or for Customer’s meetings.

24. Event Assist Plan

An Event Assist must be at least two hours in length.
The Event Assist Service must be scheduled 7 days in advance of the Event date by opening up a support case or filling out the web form located here: http://bluejeans.com/support/event-assist-service
The Event Assist Service does not guarantee any result of or for Customer’s Events.]

25. Direct Connect Plan

The BlueJeans Direct Connect service allows a customer to connect directly into the BlueJeans infrastructure in connection with BlueJeans Meetings and Events services.
Customer is responsible for ensuring that it has all hardware, routers, switches, bandwidth, optics, connectivity, architecture and processes required to enable and utilize this service.
Customer may be required to provide documentation to BlueJeans and/or the applicable data center authorizing all activity necessary to provide the connection(s) for this Service.
This Service is only offered in a limited number of locations; Customer must confirm with BlueJeans that the location desired can be accommodated.
The number of locations through which Customer may have a connection is limited by the plan licensed on this Order Form as follows.
- Premium: one location
- Premium Plus: up to three locations
- Premium Global: all available BlueJeans locations where Service is offered
Any additional locations require an additional Order Form and will be subject to additional fees.
The amount of peak traffic per location to which Customer may have access is limited by the plan licensed on this Order Form as follows:
- Premium and Premium Plus: up to 1Gbps peak traffic per location
- Premium Global: up to 10 Gbps peak traffic per location
BlueJeans may institute certain additional limitations on the amount of peak traffic and traffic generally that flows through the Direct Connect service at any time as may be required in its discretion.
Customer may not change the location(s) of the connection(s) without BlueJeans’ written consent.

26. BlueJeans Rooms as a Service and Meetings Start Pack

The BlueJeans Rooms as a Service and Meetings Starter pack provides Customer with access to the number of Named Host license and Rooms as a Service licenses specified in the bundle plan description line item. Additional terms and restrictions relating to the Named Hosts and RaaS licenses are set forth below.

This is a specific bundle for certain BlueJeans plans and Services; the various components may not be sold separately, whether to a single customer or to multiple customers.

BlueJeans Meetings: Enterprise Named Host Plan

A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed on the Order Form to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.
Except as otherwise stated, the maximum number of endpoints in a meeting is 200.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth on the Order Form.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

BlueJeans Rooms as a Service with Dolby Voice

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under the RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the document Customer receives for shipping purposes.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or BlueJeans, the authorized partner through which Customer has ordered the RaaS Service (“Partner”) or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to the Agreement Customer has for RaaS with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. Customer will not bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document provided for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans or a Partner), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then Partner will bill Customer for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and Partner will bill Customer a replacement fee.
Subject to Customer’s compliance with these terms and Customer’s RaaS-related Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans or the Partner. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans or the Partner) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, Partner will bill customer a fee.
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

27. BlueJeans Platform Starter Pack

The BlueJeans Platform Starter Pack provides Customer with access to (a) the number of Active Host licenses specified in the bundle plan description line item (b) one (1) Events Unlimited Non-Concurrent 500 attendee License, and (c) ten (10) BlueJeans Rooms licenses. Additional terms and restrictions relating to the Active Hosts, Events and Rooms licenses are set forth below.

This is a specific bundle for certain BlueJeans plans and Services; the various components may not be sold separately, whether to a single customer or to multiple customers.

BlueJeans Meetings: Active Host Group/Department Plan:

The Active Host Group Plan provides Customer with a license to use the Meetings Service where Customer pays for the number of Hosts that are used by Customer’s Employees in a specifically defined department (i.e., that are “Active”) as calculated for each Subscription Period (subject to certain minimums described below).
Hosts and Active Hosts: The Active Host Plan requires Customer to provision a Host account to each Employee and make the Service available to each Employee to host a Meeting. A Host is a unique identifier for an individual Employee, it may not be generically named, and may not be shared or used by anyone other than the individual Employee assigned. Each employee provisioned with a Host account may host BlueJeans Meetings during the applicable License Term. Each Host which hosts at least one Meeting during a monthly billing cycle is an “Active Host.” The number of Active Hosts in a monthly billing cycle is the “Monthly Active Host Count”.
Hosts may be assigned to Employees only. Customer may not provision the Services to any other entity or person (including affiliates, contractors, or employees of Customer in a department outside of the Group) without BlueJeans’ prior express, written approval (such approval at BlueJeans’ sole discretion), at which time (assuming BlueJeans’ approval) such other entity and/or department shall be included in the Customer Group for purposes of determining Employee Count and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term. To the extent Enterprise includes any person or entity other than Customer, Customer agrees to be fully responsible and liable for the activity of such person or entity, including such person’s or entity’s use and/or misuse of the Services.
Subscription Period and Fees: The length of the Subscription Period is set forth in Customer’s order documents with the Partner. There may be multiple Subscription Periods in each License Term. Fees are calculated for each Subscription Period as follows:

For the first Subscription Period, Customer will pay for a quantity of Active Hosts equal to the Base Percentage of its Employee Count (defined below);
For subsequent Subscription Periods, Customer will pay for a quantity of Active Hosts equal to the greater of (a) the Base Percentage of its Employee Count, (b) the number billed in the immediately preceding Subscription Period, and (c) the Average Active Host Count in the immediate preceding Subscription Period.

Average Active Host Count: In the final week of the then-current Subscription Period, BlueJeans will calculate the average Monthly Active Host Count by determining the monthly average Active Hosts used in the prior 3 monthly billing cycles (e.g., months 3, 4 and 5 for a 6-month Subscription Period). BlueJeans will contact Partner to confirm Customer’s current Average Active Host Count and whether Customer’s base subscription fees will be increased for the upcoming Subscription Period.
Employee Count: Customer’s Employee Count is the actual number of Employees in Customer’s Department. “Employee” means a unique person employed by Customer Department, and a unique person otherwise paid by or acting on behalf of Customer Department who is given access to the Services, in each case where such person is a member of, or working in or for, the Department. “Department” means a verifiable specifically identified and delineated department within the legal entity that is authorized to execute and administer this Order Form (e.g., Customer’s Finance or Sales department). “Department” will not include any new additions due to a new entity Customer acquires by virtue of merger or acquisition unless and until such entity’s employees are thereafter included in Employee Count (and pricing is adjusted) for the remainder of the then current License Term and renewals. Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
Employee Count Certification: Customer shall certify its Employee Count to BlueJeans: (a) concurrent with execution of this Order Form, and (b) thirty (30) days prior to each anniversary of the first day of the License Term. For the certification concurrent with the execution of this Order Form, Customer certifies the Employee Count set forth on the Order Form. For each additional certification, Customer must certify the Employee Count to BlueJeans via email. BlueJeans may verify the number of Customer’s Employees via publicly available third party sources.
Increase in Employee Count: If Customer’s Employee Count increases by 10% or more due to organic growth, an acquisition (whether of an entity, operating division, assets and/or operations of a company or entity, or otherwise), a merger, or other corporate event, Customer shall promptly report such increase to BlueJeans, but no later than thirty (30) days after such occurrence, and Customer may be required to execute a new Order Form reflecting an increase in fees for the remainder of the License Term.
Termination Fee: If Customer’s License Term ends and there is no second Subscription Period, then BlueJeans will determine the peak number of monthly Active Hosts that Customer has utilized during the License Term. To the extent the number of peak Active Hosts is greater than the Purchased Active Hosts set forth above, BlueJeans will communicate such findings to Partner. Customer may be required by Partner to pay for additional Active Hosts up to the number of peak Active Hosts for the entirety of the License Term at the same per license base subscription fee as the Purchased Active Hosts.
Except as otherwise stated herein, the maximum number of endpoints in a meeting is 200.
Simultaneous meetings/video conferences by a Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Hosts is prohibited.
The Closed Captioning, Transcription, and Smart Meetings Highlights Features are each only available for use by BlueJeans Meetings Hosts and Participants who join a Meeting utilizing BlueJeans Desktop App version 2.18.1 or higher.
Closed Captioning and Transcription only support the English language at this time.
BlueJeans does not guarantee the accuracy of the transcription when using the Closed Captioning or Transcription features.
The Closed Captioning and Transcription Features are only available in Meetings hosted by an individual who has a Closed Captioning or Transcription feature license, respectively; the Transcription Feature may only be activated by the Host of the Meeting.

BlueJeans Events: Event Unlimited Non Concurrent License Plan

With this plan, each internal department for which Customer purchases a license may utilize the BlueJeans Event Service for an unlimited number of Events within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.
The number of Events that may occur simultaneously is limited to the number of licenses set forth on the Order Form. For example, if Customer has purchased two licenses, Customer may only have up to two Events occurring at the same time.
The maximum number of Attendees per Event is based on the Plan set forth on the Order Form. There is a limit of 100 combined Moderator and Presenter endpoints per Event.
An Attendee is defined as an endpoint which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not any Moderator endpoints.
The maximum duration for each Event is eight hours.
Overage Fees: Customer will be charged overage fees on a per Event basis at a rate set by Partner to the extent an Event exceeds the maximum number Attendees and/or maximum duration, as follows:

Attendee Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner.
Duration Overage Fees: On a per Event basis, Customer will be charged at a rate set by Partner. Overage fees will be invoiced to Customer by Partner according to the terms and prices agreed between Customer and Partner

BlueJeans Network Room License / BlueJeans Network Room License with Dolby License

The BlueJeans Network Room license makes available to Customer certain BlueJeans features and functionality, which generally includes the BlueJeans Rooms software application, certain one-touch connection features, and the ability to connect to supported enterprise calendaring systems to assist with scheduling meetings within the particular conference or meeting room system.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Network Room License is prohibited.
To utilize the Network Room Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Network Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

28. BlueJeans Rooms as a Service Add on Pack to the BlueJeans Platform Starter Pack

The BlueJeans Rooms as a Service Add On Pack to the BlueJeans Platform Starter Pack provides Customer with access to ten (10) Rooms as a Service Licenses.

This is a specific bundle for certain BlueJeans plans and Services; the various components may not be sold separately, whether to a single customer or to multiple customers.

BlueJeans Rooms as a Service with Dolby Voice

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under the RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the document Customer receives for shipping purposes.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or BlueJeans, the authorized partner through which Customer has ordered the RaaS Service (“Partner”) or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to the Agreement Customer has for RaaS with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. Customer will not bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document provided for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans or a Partner), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then Partner will bill Customer for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and Partner will bill Customer a replacement fee.
Subject to Customer’s compliance with these terms and Customer’s RaaS-related Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans or the Partner. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans or the Partner) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, Partner will bill customer a fee.
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations

29. BlueJeans Rooms as a Service and Gateway for Microsoft Teams Concurrent Connection Plan

The BlueJeans Rooms as a Service and Gateway for Microsoft Teams Concurrent Connection Plan provides Customer with access to one (1) Rooms as a Service License and one (1) Microsoft Teams Concurrent Connection License.

This is a specific bundle for certain BlueJeans plans and Services; the various components may not be sold separately, whether to a single customer or to multiple customers.

BlueJeans Rooms as a Service with Dolby Voice

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under this RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or either BlueJeans or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to this Agreement with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer under this Order may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. BlueJeans will bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document that BlueJeans provides for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.
Customer must return the original Supplied Product to BueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then BlueJeans will invoice Customer and Customer agrees to pay $4500 for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and will invoice Customer and Customer agrees to pay a replacement fee of a minimum of $4500.
Subject to compliance with this Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.
No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, BlueJeans will invoice Customer and Customer agrees to pay a fee of $4500
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations

BlueJeans Gateway Service for Microsoft Teams – Concurrent Connections Plan

The BlueJeans Gateway Service enables Customer’s qualifying third-party room systems to connect as participants to Customer’s authorized Microsoft Teams meetings.
A “Concurrent Connection” is an H.323 or SIP room system that uses the Gateway Service to connect to a Teams meeting across all Customer’s meetings that are occurring at such time.
With a Gateway Concurrent Connections subscription to the BlueJeans Gateway Service, Customer may simultaneously utilize up to the number of committed Concurrent Connections to connect to Customer’s authorized Teams meetings.
Overage Fees apply per Concurrent Connection, per Day, based on the maximum concurrency of connections used by Customer and its meeting participants above the committed Concurrent Connection quantity at a rate of US$75 per concurrent connection per Day. For purposes of the Overage Fee calculation, a Day is the 24-hour period from midnight to 11:59pm Pacific Time.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Concurrent Connections licensed is prohibited.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

30. BlueJeans Rooms as a Service withDolby Voice Huddle and Gateway for Microsoft Teams Concurrent Connection Pack

The BlueJeans Rooms as a Service and Gateway for Microsoft Teams Concurrent Connection Plan provides Customer with access to one (1) Rooms as a Service featuring Dolby Voice Huddle and one (1) Microsoft Teams Concurrent Connection License.

BlueJeans Rooms as a Service with Dolby Voice Huddle

BlueJeans Rooms as a Service (“RaaS”) is a subscription service that allows a customer to pay one fee for use of certain hardware, software, and support during the applicable Term. It generally includes Calendar Integration and certain Dolby hardware for use with an out-of-box BlueJeans experience
“Supplied Products” means any hardware, peripherals and other equipment specifically provided under this RaaS license, including any non-BlueJeans software which is included with or embedded in such equipment.
Supplied Products may only be shipped to and utilized in the United States of America; Customer may not ship or install any Supplied Products outside of the United States of America.
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the United States of America as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
Customer does not own, nor does it gain any title to or ownership interest in, any Supplied Products. Dolby Laboratories, Inc. (“Dolby”) is and shall remain the owner of all Supplied Products. Dolby has the right to recover the Supplied Products from Customer, including if BlueJeans-Dolby agreement is terminated or either BlueJeans or the Customer ceases to operate in the ordinary course of business. Dolby is a third party beneficiary to this Agreement with respect to Dolby’s ownership interest in the Supplied Products, including for the purpose of exercising Dolby’s rights above.
Customer agrees that it (i) does not acquire any title or ownership interest in the Supplied Products, (ii) may not pledge or encumber the Supplied Products, (iii) may not make any changes or modifications to the Supplied Products unless authorized to do so by Dolby or an authorized agent of Dolby, and (iv) may not violate any laws with respect to the Supplied Products, including any export regulations and consumer protection and safety laws. Once Customer has used a Supplied Product for 4 years, BlueJeans will provide a replacement Supplied Product. At that time BlueJeans will also provide a pre-paid shipping box for customer to return the already used Supplied Product. That Supplied Product must be returned within 30 days of receiving the replacement unit. Customer will be billed a fee to the extent Customer does not return the original Supplied Product.
The Supplied Products provided to Customer under this Order may be refurbished to a like-new standard; nothing guarantees that the Supplied Product will be new product.
BlueJeans reserves the right to discontinue the Service if required by law, rule, regulation, or if BlueJeans’ agreements regarding the supply and provision of Supplied Products are terminated.
The Supplied Products may be varied at any time and in any manner, including the design, features, model numbers, technical specifications, configurations, or packaging, provided that any variation will not materially decrease the functionality of the Supplied Products unless such variation is required by applicable law or regulation.
BlueJeans may withdraw one or more Supplied Products if such withdrawal is required by applicable law or regulation.
Loss/Damage to Supplied Product. BlueJeans will bear the risk of loss until the Supplied Product is delivered to the Customer address specified on the document that BlueJeans provides for shipping purposes. Upon delivery of the Supplied Product to the Customer address as so specified, and until the Supplied Product has been returned to BlueJeans, Dolby or an agent of Dolby (as instructed by BlueJeans), Customer bears all risk of loss, damage, theft, or destruction of the Supplied Product, and no such loss, damage, theft, or destruction will relieve Customer of any of its obligations, provided that any such loss, damage, theft or destruction is not directly caused by or due to BlueJeans, Dolby or an authorized agent of BlueJeans or Dolby.
Product Replacement Request (Warranty). If Customer requests a replacement of a Supplied Product during the Term due to damage caused by Dolby or an agent of Dolby or if the Supplied Product does not conform to the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty, Customer may receive a warranty replacement as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty.

Customer must return the original Supplied Product to BlueJeans, Dolby or an authorized agent (as instructed by BlueJeans). If the original Supplied Product is not returned to permit an evaluation of the Supplied Product, or if when returned it is determined that the original Supplied Product does not meet the requirements for the warranty replacement, then BlueJeans will invoice Customer and Customer agrees to pay $2500 for the replacement product.
Product Replacement Request (Non-warranty). If Customer requests a replacement of a Supplied Product during a Term, and the need for such replacement is not covered by the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty nor necessitated by damage caused by BlueJeans or a BlueJeans authorized agent, BlueJeans will promptly send a replacement Supplied Product and will invoice Customer and Customer agrees to pay a replacement fee of a minimum of $2500.
Subject to compliance with this Agreement, BlueJeans will extend to Customer warranty coverage on Supplied Products in the Territory during the respective Terms as set forth in the Limited Product Warranty located at www.bluejeans.com/raas-limited-warranty. Customer must contact BlueJeans to request any warranty service.

No Other Warranties. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH IN THE LIMITED WARRANTY PROVISION BELOW, NEITHER BLUEJEANS NOR ANY OF ITS AGENTS, PARTNERS OR AFFILIATED ENTITIES MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BLUEJEANS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
At the expiration or termination of the Term, Customer must return all Supplied Products as directed by BlueJeans. Customer will receive a Return Merchandise Authorization (“RMA”) and (if requested) a return shipping box for all Supplied Products to be returned, and within 30 days of obtaining each such RMA and applicable return shipping box, Customer will return such Supplied Product to BlueJeans, Dolby or an agent of either (as directed by BlueJeans) in substantially the same condition as when such Supplied Product was shipped to Customer, excepting ordinary wear. For each Supplied Product that is not returned as set forth herein, or if the returned Supplied Product is not returned in the same condition as when it was originally shipped to Customer, BlueJeans will invoice Customer and Customer agrees to pay a fee of $2500
If Customer is a United States government entity, all software distributed with or embedded in the Supplied Products are subject to the applicable end user license agreements accompanying such Supplied Products; are commercial computer software developed exclusively at private expense; are provided to the United States government only as commercial computer software (with Restricted Rights, as applicable); that use, duplication, and disclosure by civilian agencies of the United States government shall be in accordance with the terms of such end user license agreements and FAR 52.227-19(b), or its current equivalent; and that use, duplication, and disclosure by Department of Defense agencies is subject solely to the terms of the applicable end user license agreements as consistent with DFARS 227.7202 or its current equivalent.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Rooms as a Service License is prohibited.
To utilize the Rooms as a Service Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

Canada, Ireland, UK, France, Germany, Netherlands, Austria, Denmark, Finland, Italy, Norway, Portugal, Spain and Sweden Orders

Supplied Products may only be shipped to and utilized in the Territory; Customer may not ship or install any Supplied Products outside the Territory
BlueJeans or an agent of BlueJeans will ship all Supplied Products set forth on accepted Order Forms via standard ground shipping directly to Customer’s address within the Territory as specified in the Order Form or such other document that BlueJeans may provide for shipping purposes. BlueJeans will invoice for the RaaS service on the first shipment date of the Supplied Products. Any taxes charged to Customer for the RaaS service will be based upon the shipped-to location, and will be estimated on the Order Form.
In addition, with respect to the Warranty referenced above and at the applicable link above, in the RMA (defined in the Warranty) process, BJN or its authorized agent will send a postage-paid shipping box for the return of the Supplied Product from within the Territory.
End User agrees to comply with all applicable laws and regulations with respect to the Supplied Products, including any applicable anti-corruption regulations, export laws, consumer protection and safety laws. Please note that these items are export controlled and may not be resold, transferred, or otherwise disposed of, to any destination, entity, or person prohibited by U.S. or applicable non-U.S. laws or regulations, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

BlueJeans Gateway Service for Microsoft Teams – Concurrent Connections Plan

The BlueJeans Gateway Service enables Customer’s qualifying third-party room systems to connect as participants to Customer’s authorized Microsoft Teams meetings.
A “Concurrent Connection” is an H.323 or SIP room system that uses the Gateway Service to connect to a Teams meeting across all Customer’s meetings that are occurring at such time.
With a Gateway Concurrent Connections subscription to the BlueJeans Gateway Service, Customer may simultaneously utilize up to the number of committed Concurrent Connections to connect to Customer’s authorized Teams meetings.
Overage Fees apply per Concurrent Connection, per Day, based on the maximum concurrency of connections used by Customer and its meeting participants above the committed Concurrent Connection quantity at a rate of US$75 per concurrent connection per Day. For purposes of the Overage Fee calculation, a Day is the 24-hour period from midnight to 11:59pm Pacific Time.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Concurrent Connections licensed is prohibited.
With BlueJeans Gateway, Customer will use the Services via or in connection with Microsoft Teams. Customer understands and agrees that BlueJeans does not control how Customer uses Microsoft Teams and does not have any responsibility for the Microsoft Teams service. Customer understands and agrees that it is responsible to understand and comply with Microsoft’s requirements and standards, and it must review and agree to all of Microsoft’s license terms and policies, including Microsoft’s Privacy Statement, prior to using BlueJeans Gateway with Microsoft Teams.

31. Gateway for Microsoft Teams 1080P

The 1080p Video feature is only available for customers having an active BlueJeans Gateway for Microsoft Teams Plan.
To access this feature, Customer must purchase a 1080p Video Feature license as follows:
- For each O365 user if Customer has for Enterprise Plan
- For each Concurrent License if Customer has Concurrent Plan, or
- For each Rooms Licence if Customer has Rooms Plan
Any increase in the number of Concurrent Licences or Rooms Licences or number of O365 users will include an increase in fees per license per month or per user per month.
This Service requires the use of a network and devices/endpoints that (a) maintain a constant minimum of 2.5 Mbps and (b) support consistent 1080p. BlueJeans is not responsible for the compatibility of Customer’s network or participating endpoints with this Service.

32. BlueJeans Native Rooms Plan

The BlueJeans Native Room license makes available to Customer certain BlueJeans features and functionality, which generally includes the BlueJeans Rooms software application, certain one-touch connection features, and the ability to connect to supported enterprise calendaring systems to assist with scheduling meetings within the particular conference or meeting room system.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Network Room License is prohibited.
To utilize the Network Room Services, Customer must have a Meetings or Events license. The Room license does not have a unique identifier required to host the Services.
The Native Room license may only be assigned to a specific Customer-owned conference or meeting room. A license may not be shared or used other than as the account for that particular conference or meeting room.

33. BlueJeans Events: Unlimited NonConcurrent License Plan (capped attendees)

With this plan, Customer may utilize the BlueJeans Event Service for an unlimited number of Events within the applicable Initial or Renewal Term, subject to the Attendee and other restrictions in this Order Form and the Terms and Conditions.
The number of Events that may occur simultaneously is limited to the number of licenses set forth on this Order Form. For example, If Customer has purchased two licenses, Customer may only have up to two Events occurring at the same time.
The maximum number of Attendees per Event is based on the Plan set forth on this Order Form. There is a limit of 150 combined Moderator and Presenter endpoints per Event.
An Attendee is defined as an end point which joins or connects to the Event, whether by desktop, mobile, room system, PSTN or otherwise. Attendees in an Event include all Presenter endpoints, but not Any Moderator endpoints.
The Maximum duration for each Event is twenty-four (24) hours.
If BlueJeans provides Customer with, and/or provides Customer with access to, any information relating to the Attendees of an Event, Customer agrees it will (a) only use such information to contact the Attendees in connection with the Event, (b) not share such information with any third parties, and (c) comply with all applicable laws in the processing and use of such information.

34. BlueJeans Meetings: Standard Named Host Plan

A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.
Except as otherwise stated, the maximum number of endpoints in a meeting is 100.
Except as otherwise stated, recording feature is limited to 5 hours.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order.

Customer shall not use the Service as an audio only bridge. If more than 35% of your total meetings in a given month consist of only PSTN participants, BJN has the right to terminate the Agreement and your access to the Services.

35. BlueJeans Meetings: Pro Named Host Plan

A Named Host plan allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable License Term.
Except as otherwise stated, the maximum number of endpoints in a meeting is 150.
Except as otherwise stated, recording feature is limited to 25 hours.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order.
Customer shall not use the Service as an audio only bridge. If more than 35% of your total meetings in a given month consist of only PSTN participants, BJN has the right to terminate the Agreement and your access to the Services

36. BlueJeans Telehealth General Terms & Conditions

Customer is purchasing the Services for resale to the End User Customer subject to terms in the BJTH Resale Addendum entered into by BJN and Customer. BlueJeans Telehealth is a cloud-based video, audio, and web-conferencing solution enabling communication by audio and video between healthcare organizations, care teams, and patients. BlueJeans Telehealth is not a Food and Drug Administration cleared or approved medical device, and IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT OR PREVENTION OF DISEASE. BlueJeans Telehealth service may only be accessed within the United States.

GENERAL TERMS & CONDITIONS: Applicable to all BlueJeans Telehealth Service

BlueJeans Telehealth is a cloud-based video, audio and web-conferencing solution; it is not a Food and Drug Administration cleared or approved medical device, and IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT OR PREVENTION OF DISEASE.
Equipment. Customer is responsible for obtaining and maintaining any Equipment needed to connect to, access, or otherwise use BlueJeans Telehealth. Customer is responsible for the security of its Equipment.
Compliance with Laws. Notwithstanding any compliance with laws section in the Agreement, and to the extent applicable, Customer hereby represents and warrants that it is in compliance with, and at all times during this Agreement shall comply with all applicable medical licensing laws and regulations, and warrants that its employees will comply with all medical licensing laws and applicable regulations, including but not limited to the ability to practice medicine in the jurisdiction where the doctor and/or patient is located.
No Guarantees. BlueJeans does not guarantee the availability, accuracy, completeness, reliability, or timeliness of any data or information displayed by BlueJeans Telehealth via integration with third-party provided products or services. Customer acknowledges and agrees that BlueJeans is not responsible for any aspect of Customer’s provision of healthcare services or for Customer’s diagnosis, treatment or mitigation of any medical condition or the outcome.
Privacy Policy and Laws. BlueJeans Telehealth is subject to BlueJeans’ Privacy Policy which can be found at https://www.bluejeans.com/privacy-policy. Customer acknowledges having read, understood, and agreed to the Privacy Policy. In addition, Customer warrants that where BlueJeans Telehealth is used with patients outside of the US, that Customer will comply with Customer’s obligations under applicable privacy law(s).
Emergency Calling. The audio connection functionality of BlueJeans Telehealth is not a voice service and cannot be used for making emergency calls or any other calls. The functionality can only be used to create an integrated, cloud-based audio connection between the participant and BlueJeans Telehealth.
No Prohibited End-Users or End-Uses. Customer represents that the BlueJeans Service will not be used by sanctioned persons or for prohibited end-uses. Without limiting the foregoing, if the BlueJeans Service is used in China, Hong Kong, Russia or Venezuela via the PC based client or using a BlueJeans application, Customer represents that it is not a military end-user and that it will not knowingly allow the BlueJeans Service to be used by a military end-user or for military end-uses as defined in Part 744 of the U.S. Export Administration Regulations.
Business Associate Agreement. The terms of the Business Associate Agreement, which can be found at http://www.verizon.com/business/vz-business-associate-agreement.pdf, are incorporated herein by reference and govern the business associate relationship between Customer and BlueJeans.
Customer may display, perform, publish, stream, upload and store files, recordings, sound, music, graphics, trademarks, names, likenesses, photos, and/or images in connection with its use of the Services (“Content”). Customer represents and warrants that it owns, or has the necessary rights or permissions to use and authorize the use of its Content. Customer grants BlueJeans and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to host, cache, copy, store, publish and display Customer’s Content in connection with providing the Services. Customer acknowledges and agrees that, (a) BlueJeans is not responsible in any manner for Customer’s Content, (b) Customer is solely responsible to retain adequate back-ups of its Content, (c) Customer assumes all risk associated with its Content and the transmission of its Content, (d) Customer has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of its Content and (e) Customer is solely liable for any and all claims, damages, penalties, losses, and the like that arise from its Content.
BlueJeans Telehealth may include integrations with products, services and data made available by third parties that are accessed through BlueJeans Telehealth and are subject to the terms and conditions of those third parties. Customer acknowledges having read, understood, and agreed to the applicable end user license terms or agreement (EULA) for such third-party products, services or data. Customer further acknowledges that Customer’s use of and access to such integrated third-party products, services or data is subject to and governed by the applicable EULA or any other agreement in force between Customer and the third-party. BlueJeans is not responsible for any third-party products and services used in conjunction with BlueJeans Telehealth.
Image Capture Disclaimer. Image Capture is an optional BlueJeans Telehealth feature that allows end users to capture an image and present it on-screen during a telehealth session where both the health care provider and patient will have visibility of the image. By using the Image Capture feature, Customer agrees to the following:

The Image Capture feature is not regulated by the FDA and is not intended to be a medical device.
The Image Capture feature should not be used or relied upon as a primary or independent basis to make medical judgments or treatment decisions for a particular patient.
Neither the Image Capture feature nor the resulting images are intended to be a substitute for clinically validated or approved diagnostic devices or technology.
Verizon and BlueJeans make no representation or warranty of any kind regarding the accuracy or reliability of images produced by the Image Capture feature and Customer acknowledges that image quality might be affected by other factors, including the Customer and/or the end user's computer configuration and viewing environment.

37. BlueJeans Telehealth: Standard Plan, Named Host Licensing Model

STANDARD FEATURES:

Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it.
Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required.
Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
Maximum number of endpoints in a meeting is 100. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).

LICENSE MODEL

A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

38. BlueJeans Telehealth: PLUS PLAN, NAMED HOST LICENSING MODEL

PLUS FEATURES:

Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it.
Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required.
Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
Maximum number of endpoints in a meeting is 150. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).
Recording. Recording gives the Host the ability to record a Visit (including video, audio, and shared content), and distribute the recorded Visit for replay later. Recordings will be stored in the cloud during the term of the Agreement unless deleted by the Host. In addition, the Administrator will be able to set a system-wide parameter on the number of days to keep recordings and cause recordings to be automatically deleted if desired.
Smart Meetings Highlights. When the Recording feature is enabled, Smart Meeting Highlights provides in-app intelligence that allows the Host to capture important discussion points, assign action items, and catch up quickly using highlight reels in 40-second increments.
Smart Meeting Transcription. Smart Meeting Transcription provides speech-to-text as part of reviewing a recorded Visit. Each highlight reel created is also appended with a transcription snippet for the duration of the highlight reel. Smart Meeting Transcription is only available for use using the desktop application (version 2.1.8.1 or higher) and can only be activated by the Host of a Visit. Smart Meetings Transcription can only be used in conjunction with the Recording feature. All transcriptions are stored in the cloud combined with the recording of the audio/visual portion of the Visit. Smart Meeting Transcription supports only the English language, and BlueJeans does not guarantee the accuracy of the Smart Meeting Transcription.
Closed Captioning. Closed Captioning provides participants using the desktop application the ability to turn on automated subtitles during a Visit. Closed captions appear at the bottom of the desktop application of the participant that enabled it and does not impact other participants. This feature is only available for use by Hosts and Participants who join a meeting utilizing BlueJeans Desktop App version 2.18.1 or higher. Closed Captioning supports only the English language. BlueJeans does not guarantee the accuracy of the Closed Captioning transcription.
Interpreter Services Integration. Interpreter Services Integrations allows Customer to directly connect, through a BlueJeans Telehealth integrated app, to Customer’s language interpretation services. If enabled, Customer will click on the interpreter tile within the apps tab (or “more options” button on mobile and webRTC), choose the desired language, and bring an interpreter into the Visit.
Command Center Live. Command Center Live includes standard command center functionality plus live Visit information and analytics.

LICENSE MODEL

A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

39. BlueJeans Telehealth: PREMIUM PLAN, NAMED HOST LICENSING MODEL

PREMIUM FEATURES

Patient Landing Experience. With the Patient Landing Experience feature, patients can check into the Visit, enter symptoms, and view relevant video and article resources provided by Customer for patient viewing while waiting. The Patient Landing Experience feature is customizable with options to change background color, logo, welcome text, and upload articles and videos.
Virtual Waiting Room. The Virtual Waiting Room is a virtual staging area that prevents patients from joining a Visit until the Host admits the patient into the Visit. The Waiting Room can be used in conjunction with the Patient Landing Experience but does not require it.
Advanced Host Controls. Advanced Host Controls provide Hosts with the ability to control both audio and video functions, dictate Visit layouts, lock Visits, and remove participants.
Command Center Analytics. The BlueJeans Command Center is a service intelligence tool that offers real-time and historical data to Customer, including the ability to visualize, measure, and manage the BlueJeans Telehealth service.
WebRTC and Mobile WebRTC. Provides Customer and participants with the ability to join a Visit via desktop or mobile devices with no app download required.
Toll PSTN. Allows Customer to use a telephone to join a Visit with free audio dial-in for 40+ countries.
Maximum number of endpoints in a meeting is 200. An endpoint is any connection to the meeting, which may include via web, application, phone or other means utilized to connect to the Service. Please note that one individual may have more than one endpoint in a meeting if such individual connects to the meeting in one than one manner, e.g., if the individual has called in and joined the meeting via the web as well).
Smart Meetings Highlights. When the Recording feature is enabled, Smart Meeting Highlights provides in-app intelligence that allows the Host to capture important discussion points, assign action items, and catch up quickly using highlight reels in 40-second increments.
Smart Meeting Transcription. Smart Meeting Transcription provides speech-to-text as part of reviewing a recorded Visit. Each highlight reel created is also appended with a transcription snippet for the duration of the highlight reel. Smart Meeting Transcription is only available for use using the desktop application (version 2.1.8.1 or higher) and can only be activated by the Host of a Visit. Smart Meetings Transcription can only be used in conjunction with the Recording feature. All transcriptions are stored in the cloud combined with the recording of the audio/visual portion of the Visit. Smart Meeting Transcription supports only the English language, and BlueJeans does not guarantee the accuracy of the Smart Meeting Transcription.
Closed Captioning. Closed Captioning provides participants using the desktop application the ability to turn on automated subtitles during a Visit. Closed captions appear at the bottom of the desktop application of the participant that enabled it and does not impact other participants. This feature is only available for use by Hosts and Participants who join a meeting utilizing BlueJeans Desktop App version 2.18.1 or higher. Closed Captioning supports only the English language. BlueJeans does not guarantee the accuracy of the Closed Captioning transcription.
Interpreter Services Integration. Interpreter Services Integrations allows Customer to directly connect, through a BlueJeans Telehealth integrated app, to Customer’s language interpretation services. If enabled, Customer will click on the interpreter tile within the apps tab (or “more options” button on mobile and webRTC), choose the desired language, and bring an interpreter into the Visit.
Command Center Live. Command Center Live includes standard command center functionality plus live Visit information and analytics.
EHR Systems Integration. BlueJeans Telehealth integrates with EHR systems giving Customers the ability to initiate Visits from the EHR system workflows. Meetings occurring with such integrations are not compatible with H.323 or SIP equipment. In addition, the EHR Meetings do not include many features of the BlueJeans Meetings features, including Recording, Transcriptions, and Smart Meetings
Enterprise Branding. Customer has the option to customize BlueJeans Telehealth using a custom logo and a personalized landing page.
Advanced Support Services. Customer has access to a dedicated support number and a dedicated technical account manager.
A Redox EHR Integration consists of a Named Host License and a Redox connection fee. The Redox Named Host License may not be ordered alone and the Redox connection may not be ordered alone. Only one Redox connection can be ordered at a time. A Redox connection cannot be ordered with Standard, Plus, or Epic Named Host licenses.

LICENSE MODEL

A Named Host licensing model allows Customer to provision or assign up to the number of Named Hosts licensed in their Order to its employees; each employee provisioned with a Named Host may host BlueJeans Meetings during the applicable Term.
Named Hosts may be assigned to individual employees of Customer only.
Named Hosts may not be shared or used by anyone other than the individual employee assigned.
Generic naming conventions for Named Hosts are prohibited.
Simultaneous meetings/video conferences by a Named Host are prohibited.
Any sale, resale, license, sublicense, rent, timeshare or transfer of Named Hosts is prohibited.
Customer may not utilize more than the number of Named Hosts licensed as set forth in their Order, unless otherwise stated herein.

40. BlueJeans Expo: Unlimited Non-Concurrent License Plans

BlueJeans Expo is an all-in-one event management platform that combines real-time video and content hosting into one powerful and easy-to-manage solution for hybrid events, trade shows, and virtual conferences. Expo enables organizations to host virtual or hybrid multi-day events.

Licenses for Expo are secured through an annual subscription. The Standard Unlimited Non-Concurrent License Plan includes the following features:

Web based content hosting solution ( website to host content & information)
Sessions (select keynote or breakout formats)
Pages (web pages with text, image, and video content)
iFrame embed (embed real-time video experience into sessions)
User management (add, invite, and delete users)
Integrations (integrate with third party solutions)
Branding & customization (upload logos, customize colors and backgrounds)
Gamification (e.g. contests to drive engagement)
Registrations (customize flow and approval process)
Sponsors (virtual booths and advertising options)
Notifications (schedule alerts and announcements)
Community (searchable directories and forums)
Templates (Web content hosting templates)
On-demand video hosting (recording of real-time video sessions)

Advances Services, purchased separately, includes 10 hours of customization and configuration services.

With Unlimited Non-Concurrent License Plans, customers have unlimited access to BlueJeans Expo, subject to the restrictions set forth below. The four Unlimited Non-Concurrent License Plans are as follows:

Under 2,500 Attendees Plan (capped)
Under 5,000 Attendees Plan (capped)
Under 10,000 Attendees Plan (capped)
Over 10,000 Attendees Plan (capped)

In addition, the following Add-Ons may be purchased with BlueJeans Expo Plans:

Exhibitor Module (manage and onboard exhibitors participating in Expo)
Booth Engagement Module (submit application to present papers. Mostly applicable for scientific shows)

Pricing for both the Exhibitor Module and the Booth Engagement Module is based on the number of Exhibitors/Booth Submissions and not the number of Attendees. A Booth Submission is an application submitted by a participant to present scientific papers at an Expo event. An Exhibitor is a company or user that showcases its products or services at an Expo event.

For these Add-Ons, pricing is based on the number of exhibitors/booth submissions and not on the number of Attendees.

The maximum number of Attendees per event is based on the Plan set forth on the Order Form. An Attendee is defined as an endpoint which joins or connects to the event, whether by desktop or mobile device.

Each internal department for which Customer purchases a license may utilize the BlueJeans Expo Service for an unlimited number of events within the applicable License Term, subject to the Attendee and other restrictions herein, in the Order Form and the Terms and Conditions.

The number of Expo events that may occur simultaneously is limited to the number of licenses set forth on the Order Form. For example, if Customer has purchased two licenses, Customer may only have up to two Expo events occurring at the same time.

Events licenses are not included with these Plans and need to be purchased separately.

Customers ordering BlueJeans Expo are responsible for generating the privacy policy and end user notice, to the extent applicable, on the platform for use by their end users.

Subscription Plan-Specific Terms (Channel)

Last Updated October 18, 2022

Table of Contents

1. General Terms & Conditions: Applicable to all BlueJeans Service Plans

2. BlueJeans Meetings: Enterprise Named Host Plan

3. BlueJeans Meetings: Enterprise Corporate Access Plan

4. BlueJeans Meetings: Enterprise Concurrent Connections Plan

5. BlueJeans Meetings: Enterprise Active Host Enterprise Plan

6. BlueJeans Meetings: Active Host Group/Department Plan:

7. BlueJeans Gateway Service for Microsoft Teams – Named Host Plan

8. BlueJeans Gateway Service for Microsoft Teams-Concurrent Connections Plan

9. BlueJeans Gateway Service for Microsoft Teams – Enterprise License Plan

10. Gateway for Microsoft Teams Custom IVR

11. Gateway Service for Microsoft Teams Room Plan

12. BlueJeans Events: Per Event Plan

13. BlueJeans Events: Event Unlimited Non Concurrent License Plan

14. BlueJeans Rooms as a Service with Dolby Voice Plan

15. BlueJeans Rooms as a Service featuring Dolby Voice Room Pro Plan

16. BlueJeans Rooms as a Service with Dolby Voice Huddle

17. BlueJeans Room License / BlueJeans Room License with Dolby License Plan

18. BlueJeans Room Custom IVR

19. Premium Calling Feature (including Call Me)

20. Premium Calling with Global Premium Audio Annual Subscription Plan

21. Premium Calling US Toll Free and US Call Me – Per User Feature Plan

22. Premium Access China

23. Meeting Assist Plan

24. Event Assist Plan

25. Direct Connect Plan

26. BlueJeans Rooms as a Service and Meetings Start Pack

27. BlueJeans Platform Starter Pack

28. BlueJeans Rooms as a Service Add on Pack to the BlueJeans Platform Starter Pack

29. BlueJeans Rooms as a Service and Gateway for Microsoft Teams Concurrent Connection Plan

30. BlueJeans Rooms as a Service withDolby Voice Huddle and Gateway for Microsoft Teams Concurrent Connection Pack

31. Gateway for Microsoft Teams 1080P

32. BlueJeans Native Rooms Plan

33. BlueJeans Events: Unlimited NonConcurrent License Plan (capped attendees)

34. BlueJeans Meetings: Standard Named Host Plan

35. BlueJeans Meetings: Pro Named Host Plan

36. BlueJeans Telehealth General Terms & Conditions

37. BlueJeans Telehealth: Standard Plan, Named Host Licensing Model

38. BlueJeans Telehealth: PLUS PLAN, NAMED HOST LICENSING MODEL

39. BlueJeans Telehealth: PREMIUM PLAN, NAMED HOST LICENSING MODEL

40. BlueJeans Expo: Unlimited Non-Concurrent License Plans